Grubtech

Customer Success Manager

• New customer onboarding: Act as the primary point of contact during implementation, ensuring a seamless transition and empowering customers to fully utilise our platform's capabilities.
• Relationship management: Build and nurture robust relationships with clients, developing a deep understanding of their business needs and driving their success with our solution.
• Success analysis: Monitor customer performance and platform engagement, proactively identifying areas for optimisation and mitigating potential issues before they arise.
• Problem resolution: Serve as a subject matter expert on our platform, providing prompt resolutions to queries and guiding clients through operational challenges.
• Feedback and continuous improvement: Gather actionable client feedback and collaborate closely with product and engineering teams to shape the future roadmap of our software.

Customer Success Specialist

IT Support

• Manage and administer Microsoft 365 services including:
• Exchange Online
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Defender Suite
• SharePoint Online
• Teams Administration
• Handle user lifecycle management including onboarding, offboarding, access provisioning, and license management.
• Configure and maintain email security, distribution groups, mail flow rules, shared mailboxes, and compliance policies.
• Manage Windows and macOS devices through Microsoft Intune.
• Implement device compliance policies, conditional access policies, and endpoint security standards.
• Ensure device inventory, patch management, and endpoint protection are maintained effectively.
• Monitor and improve Microsoft security posture using Microsoft Defender and security best practices.
• Manage MFA, Conditional Access, identity protection, and access governance.
• Investigate and respond to security incidents, suspicious activities, and endpoint threats.
• Support compliance initiatives and security audits.
• Administer SharePoint Online environments, permissions, document libraries, and collaboration workflows.
• Support Teams and collaboration tools to improve organizational productivity.
• Manage IT operational processes and system reliability.
• Coordinate with vendors, ISPs, and third-party service providers when required.
• Maintain documentation for systems, policies, configurations, and procedures.
• Ensure backup, disaster recovery, and business continuity practices are maintained.
• Provide Level 2/3 technical support for complex Microsoft-related issues.
• Support engineering and business teams with secure and scalable IT solutions.
• Train users and improve IT awareness across the organization.
• Lead or contribute to IT improvement and automation initiatives.

IT Specialist – System Administrator

Account Executive

• Drive UK revenue growth through direct sales
• Build and manage a strong UK pipeline through direct sales
• Identify, pitch, and onboard new POS partners to expand distribution
• Drive direct sales by closing restaurant brands and multi-location operators
• Own revenue targets, forecasting, and deal closures

Sales Executive

Team Lead

• Lead and mentor a team of sales professionals, fostering a culture of collaboration, innovation, and high performance.
• Identify, develop, and manage strategic partnerships with POS providers, payment companies, delivery platforms, hospitality technology vendors, and industry associations.
• Create joint go-to-market initiatives that generate qualified sales opportunities.
• Represent Grubtech at industry events, exhibitions, and networking forums across the UK.
• Work closely with Marketing, Customer Success, Product, and Leadership teams to execute commercial initiatives.
• Recruit, mentor, and support future Sales and Partnership team members as the UK business grows.
• Maintain accurate pipeline, forecasting, and CRM hygiene while providing market insights and competitive intelligence.
• Partner with the leadership team to align sales objectives with company goals and market needs.

Commercial Team Lead

Human Resources

• Manage end-to-end recruitment processes for technical and non-technical roles
• Conduct onboarding sessions for new employees and interns
• Serve as a point of contact for employee inquiries and HR support
• Plan and coordinate employee engagement activities and cultural initiatives
• Maintain accurate employee records and personnel files

Senior HR Generalist

Content Marketing Manager

• Create and maintain restaurant menus and content on the Grubtech platform
• Ensure accuracy of:
• o Menu items, descriptions, modifiers, and prices
• o Availability, taxes, and configurations
• Manage content updates for:
• o New customer onboarding
• o Menu changes and promotions
• o Seasonal or regional updates
• Validate content across multiple delivery platforms to ensure consistency
• Work closely with Onboarding, Activations, Technical Support, and Customer Success teams to align content with customer needs
• Follow defined content quality standards and SLAs
• Identify and report content issues that may impact order flow or customer experience
• Maintain internal documentation and content guidelines
• Support high-volume content updates during launches and peak periods

Customer Success Specialist

IT Specialist – System Administrator

Sales Executive

Commercial Team Lead

Senior HR Generalist

Content Specialist