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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Microsoft 365 services, including Exchange Online, Microsoft Entra ID, and Microsoft Intune, while ensuring compliance and security across IT operations. Proven ability to lead IT improvement initiatives and provide advanced technical support for complex Microsoft-related issues.
Highest-signal resume keywords
Microsoft 365 AdministrationMicrosoft Exchange OnlineMicrosoft IntuneMicrosoft DefenderIdentity And Access Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Entra IDSharePoint OnlineEndpoint SecurityDevice ManagementTroubleshootingUser Lifecycle ManagementEmail Security ConfigurationPatch ManagementCompliance PoliciesMFA Management
Soft Skills
CommunicationStakeholder ManagementProblem-SolvingTrainingCollaboration
Tools & Technologies
Microsoft Defender SuiteTeams AdministrationDocument LibrariesCollaboration WorkflowsBackup SolutionsDisaster Recovery
Certifications & Qualifications
Microsoft Certified: Azure Administrator AssociateMicrosoft 365 Certified: Enterprise Administrator ExpertMicrosoft Security CertificationsITIL Certification
Industry Keywords
IT Infrastructure ManagementSecurity AuditsOperational ProcessesBusiness ContinuityDevice Compliance Policies
Tech Stack
Tools & technologiesAzureMacOS
About the role
Key responsibilities & impact- Manage and administer Microsoft 365 services including:
- Exchange Online
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Microsoft Defender Suite
- SharePoint Online
- Teams Administration
- Handle user lifecycle management including onboarding, offboarding, access provisioning, and license management.
- Configure and maintain email security, distribution groups, mail flow rules, shared mailboxes, and compliance policies.
- Manage Windows and macOS devices through Microsoft Intune.
- Implement device compliance policies, conditional access policies, and endpoint security standards.
- Ensure device inventory, patch management, and endpoint protection are maintained effectively.
- Monitor and improve Microsoft security posture using Microsoft Defender and security best practices.
- Manage MFA, Conditional Access, identity protection, and access governance.
- Investigate and respond to security incidents, suspicious activities, and endpoint threats.
- Support compliance initiatives and security audits.
- Administer SharePoint Online environments, permissions, document libraries, and collaboration workflows.
- Support Teams and collaboration tools to improve organizational productivity.
- Manage IT operational processes and system reliability.
- Coordinate with vendors, ISPs, and third-party service providers when required.
- Maintain documentation for systems, policies, configurations, and procedures.
- Ensure backup, disaster recovery, and business continuity practices are maintained.
- Provide Level 2/3 technical support for complex Microsoft-related issues.
- Support engineering and business teams with secure and scalable IT solutions.
- Train users and improve IT awareness across the organization.
- Lead or contribute to IT improvement and automation initiatives.
Requirements
What you’ll need- Bachelor’s degree in information technology, Computer Science, or related field.
- 7+ years of experience in Microsoft systems administration or IT infrastructure management.
- Strong hands-on experience with:
- Microsoft Exchange Online
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Defender
- SharePoint Online
- Microsoft 365 Administration
- Experience with identity and access management, Conditional Access, and MFA.
- Good understanding of endpoint security and modern device management.
- Experience supporting distributed or multi-country teams is preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Preferred Certifications
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Security Certifications
- ITIL or related operational certifications are an added advantage
Benefits
Comp & perks- Health insurance
- Professional development opportunities