Regional CRM & Ops Executive – Fixed Term Contract

Deliveroo

Regional CRM & Ops Executive managing CRM initiatives and marketing campaigns at Deliveroo. Collaborating with cross-functional teams and enhancing campaign efficiencies within a hybrid role.

Posted 7/17/2026contractLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing and optimizing CRM campaigns, with a strong focus on stakeholder communication and project management. Proficient in using CRM platforms and reporting tools to enhance campaign performance and operational efficiency.

Highest-signal resume keywords

CRM Campaign ManagementExperience with Braze or JourneyStrong Organisational SkillsA/B Testing ExperienceReporting Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRMLifecycle MarketingDigital MarketingHTMLCampaign Workflow OptimizationData AnalysisA/B TestingCampaign Performance MonitoringProject Management

Soft Skills

Strong Communication SkillsCollaboration SkillsAttention to DetailAbility to Manage Multiple Projects

Tools & Technologies

BrazeJourneyLookerTableau

Industry Keywords

CRM InitiativesCustomer Behaviour AnalysisPromotion SetupIn-App MessagingEmail Campaigns

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own the day-to-day execution and coordination of the regional CRM initiatives, ensuring campaigns are delivered accurately and on time.
Build, proof, deploy and QA promotion set up and CRM campaigns across email, push notifications and in-app messaging.
Identify opportunities to improve CRM processes, campaign workflows and operational efficiency.
Lead the execution of regional CRM tests and experiments, working with stakeholders to prioritise learning opportunities.
Monitor customer behaviour, campaign performance and competitor activity to identify opportunities for optimisation.
Proactively manage stakeholder communication, ensuring priorities, timelines and dependencies are clearly understood.

Requirements

What you’ll need

Experience in CRM, lifecycle marketing or digital marketing.
Bachelor’s degree in Marketing, Business or a related discipline, or equivalent practical experience.
Experience delivering CRM campaigns using platforms such as Braze, Journey or similar.
Strong organisational skills with the ability to manage multiple projects and stakeholders simultaneously.
Strong communication and collaboration skills, with experience working across cross-functional teams.
High attention to detail and commitment to delivering accurate, high-quality campaigns.
Comfortable working in a fast-paced environment with changing priorities.
Experience using reporting tools such as Looker, Tableau or similar is preferred.
Basic understanding of HTML and CRM templates is desirable.
Experience supporting experimentation or A/B testing programmes is a plus.

Benefits

Comp & perks

Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.