Deliveroo

Performance Marketing

• Own the global Paid Social and Affiliate marketing strategy, defining the roadmap for growth, efficiency, and creative excellence.
• Lead a high-performing team of channel specialists, fostering a culture of analytical rigour, experimentation, and creativity.
• Partner with Creative and Brand teams to develop highly scaled, rapid social-first creative frameworks that balance strong brand storytelling with conversion driving performance.
• Develop the affiliate growth program, managing platform relationships, publisher strategy, and cross-channel coordination.
• Collaborate with Data Science and Engineering to improve incrementality measurement, channel attribution, and automation.
• Champion global test-and-learn initiatives to identify best-performing formats, audiences, and messages.
• Represent channels in growth and performance leadership forums, contributing to investment strategy, business reviews, and cross-channel planning.

Head of Paid Social, Affiliates

Marketing

• report directly to the Head of Restaurant Marketing within the Marketing team for the UK and Ireland.
• play a crucial role in supporting our Restaurant partners by leading Partner Insight projects through analysing large customer data sets to uncover insights to drive restaurant growth.
• work closely with the wider team and commercial colleagues to present and deliver these insights to our partners in a clear and compelling way.
• build scalable templates for our commercial account teams to deliver their own insights to Partners.
• Create recommendation-focused presentations to help our partners understand their growth opportunities on Deliveroo.
• Lead the delivery of these presentations to a wide range of our key restaurant partners across National and Local brands.
• Develop and maintain scalable tools and self-serve templates for our commercial and marketing colleagues.
• Enable teams to regularly surface insights to partners, enhancing their ability to make informed decisions, through training and upskilling.

Partner Insights Manager, Partner Marketing

• Develop and own commercial marketing plans and campaign strategies that drive partner and business growth
• Translate business priorities into actionable marketing initiatives that are insight-driven, customer-centric, and results-oriented.
• Lead integrated go-to-market planning, coordinating across local and central marketing teams to ensure alignment and excellence in execution.
• Lead the planning and delivery of value-focused campaigns (e.g., promotional, seasonal, and category growth) to increase customer frequency and partner performance.
• Continuously optimise campaign ROI through post-campaign analysis, learnings, and strategic iteration.
• Work closely with Commercial, Finance, Data Science, Product, and Global Marketing teams to build business-aligned marketing initiatives.
• Leverage customer and partner insights to inform marketing strategy and campaign design.
• Own regular performance reporting and stakeholder updates, identifying trends, opportunities, and areas for growth.
• Drive a culture of continuous improvement through structured testing, learning, and refinement.
• Stay up-to-date with market and competitor activity, using insights to inform promotional strategy and differentiation.
• Use external benchmarking to challenge and elevate our marketing approach.

Regional Marketing Manager

Account Manager

• Manage a portfolio of restaurant brands with a focus on building lasting relationships with the network
• Monitor and analyse the performance, share with partners and identify opportunities area to improve metrics and partners' satisfactions
• Negotiate contract terms and conditions according to company goals and partners mix to increase supply quality and improve financial performance and CVP (consumer value proposition)
• Plan portfolio strategy to increase performance, financials and loyalty impacting positively both absolute metrics and relatives such as market share
• Control perimeter P&L identifying opportunities and risks

Key Account Manager

Manager

• Managing performance of our support queues across partner onboarding and lifecycle support for our ME based partners
• Identifying performance gaps for vendor partners, owning performance improvement strategies, and driving continuous improvement
• Supporting teams make Partner Operations a true differentiator at Deliveroo by implementing best in class customer experience practices
• Relentlessly driving performance by surfacing issues across our operations and influencing stakeholders to address them
• Owning deep dives and leading updates for the leadership team on specific issues (e.g. performance gaps / ME specific business reviews)
• Helping define targets, KPIs and goals for the team and prioritising own goals

Partner Support Manager

• Build strong relationships with Small and Medium Abu Dhabi Restaurant Accounts
• Be on the ground, organizing proactively face to face meetings with the Partners in the portfolio
• Cross sell and upsell Deliveroo key services
• Lead actions to improve performances of Partners, supported by the broader team
• Directly manage Partners in a case-by-case basis to unlock critical value improvement
• Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio

SMB Account Manager

Operations

• Develop and maintain clear, agent-facing process documentation including SOPs, guidelines, process maps, and decision trees for the Care knowledge base
• Conduct regular content reviews to ensure clarity, accuracy, and ease of use
• Champion best-in-class knowledge design principles to improve efficiency and resolution quality
• Use data and insights to identify gaps, pain points, or opportunities for automation
• Leverage key metrics to prioritise knowledge initiatives and measure the impact of improvements
• Recommend and implement process improvements to optimise both agent and customer experience
• Build and maintain reporting to give stakeholders visibility into content usage, agent engagement, and satisfaction
• Partner with cross-functional teams (Operations, Product, Marketing) to translate business requirements into clear agent-facing content
• Collaborate with third-party vendor partners and encourage feedback loops to improve content quality
• Support teams through process rollouts, ensuring smooth transition and adoption

Senior Knowledge Operations Specialist

• Deliver high-quality design and animation assets (social media, CRM, campaigns, OOH, internal comms).
• Manage multiple briefs simultaneously and deliver on time, even under tight deadlines.
• Manage the creative workflow internally and manage a team of junior designers by distributing work and reviewing it.
• Support the creative development of marketing campaigns with graphic design, illustration, and motion graphics.
• Collaborate with cross-functional teams to ensure creative aligns with campaign objectives and brand guidelines.
• Participate in creative reviews, proactively contributing ideas and solutions.
• Continuously develop skills in animation, illustration, and art direction to elevate studio outputs.

Marketing Designer Associate – Studio Lead

• Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes.
• Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback.
• Develop team capability through structured training, field coaching, and performance management.
• Ensure consistent communication and alignment across sites under your cluster.
• Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations.
• Identify performance gaps and root causes, implementing data-driven action plans to improve results.
• Ensure operational consistency and adherence to Deliveroo standards across all assigned locations.
• Drive initiatives to enhance picker performance, site productivity, and customer satisfaction.
• Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards.
• Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy.
• Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to implement sustainable solutions.
• Ensure new launches within your cluster are well-prepared in terms of staffing, training, and readiness.
• Act as the primary point of contact for store and partner management teams across your cluster.
• Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations quickly and effectively.
• Lead local rollouts of new operational processes or initiatives, ensuring clear communication and adoption across your sites.
• Support the Operations Manager on strategic projects focused on scaling performance, efficiency, and capability.
• Consolidate cluster-level reports on KPIs, insights, and progress against targets for WBR and MBR reviews.
• Present site performance data and improvement plans to Area and Regional Managers.
• Contribute to strategic discussions by providing ground-level insights and recommendations for process optimization.

Operations Specialist – Grocery

• Lead and develop a team of Operations Associates, providing coaching, feedback, and regular performance reviews.
• Monitor site KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure action plans are in place to meet targets.
• Recognize strong performance and address underperformance through clear guidance and follow-ups.
• Foster a culture of accountability, continuous learning, and high performance across the field team.
• Oversee daily store operations across multiple locations, ensuring compliance with Deliveroo SOPs and service standards.
• Conduct regular site visits to monitor store performance, identify operational issues, and support quick resolution.
• Ensure pickers and Associates follow substitution, picking, and fulfillment processes accurately and consistently.
• Conduct regular operational audits across sites to identify inefficiencies and risks.
• Act as the main point of contact for site-level escalations and operational issues.
• Analyze performance data to identify trends, recurring issues, and areas for improvement.

Senior Operations Associate – Grocery

• Supporting daily in-store operations across Deliveroo’s grocery and retail partner network
• Ensuring operational excellence
• Improving picker performance
• Maintaining high service standards across multiple sites
• Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations
• Investigate performance issues, document findings, and implement corrective actions
• Train and upskill pickers on Deliveroo’s SOPs
• Create site-specific action plans to improve store KPIs
• Maintain records of site visits, issues, solutions implemented, and performance feedback
• Conduct regular checks on store tablets, printers, and SIMs
• Work closely with partner store managers and staff

Operations Associate – Grocery

Sales Development Rep

• Restaurant acquisition: You’ll be responsible for prospecting, pitching, and, with the help of our expert Business Development Managers (BDMs), closing of new restaurants in your territory.
• Own your pipeline: Take control over your own pipeline and use your organizational skills to manage your portfolio of leads and ensure strong conversion rates.
• Process Strategy: Iterate with our sales processes to make our inside sales unit the fastest-moving and biggest impact team within Deliveroo.
• Commercial Initiatives: Assist our wider commercial team with ad-hoc strategic initiatives like field pitch days, restaurant marketing roll-outs, and cross-functional projects.

Sales Development Representative – Arabic Speaker

Analyst

• Oversee customer service team in real time globally, reporting to the Global Real Time Manager
• Analyse data using WFM methods and software to inform decisions
• Suggest ideas and actions for long-term planning and short-term reactions to crises
• Monitor service levels for all queues and sites to meet efficiency and service level goals
• Monitor agent performance and schedule adherence; intervene for demand spikes or vendor supply issues
• Adjust staffing levels (re-skilling agents, arranging PTO, leveraging overtime) to meet SLAs
• Communicate changes in incoming contact patterns to operations and the WFM team
• Communicate impacts of events to the team responsible for short term planning
• Prepare and send performance reports and feed a daily log summarizing KPIs and compliance reasons

Real-Time Analyst

• Work as part of the SMB team to promote and sell B2B products and create new business for the Deliveroo platform
• Acquire new business by phone and email
• Pipeline management
• Build daily plans
• Work towards monthly targets and earn monthly commission for achieving targets
• Collaborate with Regional Sales Teams
• Report to the Sales Team Leader
• Office-based during probation, then hybrid working with autonomy
• Participate in training (first month full-time) and sales off-sites and training days

Sales Development Representative

Client Partner

• Manage a portfolio of Deliveroo’s largest and most strategic grocery relationships
• Develop and execute joint business plans with grocery partners to create long-term mutual growth
• Manage a small team of Account Managers supporting day-to-day operations and opportunity identification
• Lead team to pitch, negotiate, and onboard new grocery partners onto the platform
• Define and execute joint business plans ensuring Deliveroo is the partner of choice
• Deliver Deliveroo’s annual objectives for partner portfolio by tracking implementation, controlling expenditure, and identifying interventions
• Work cross-functionally to maximise account potential
• Own the contract negotiation and renewal process to agree terms that unlock mutual value
• Create an inclusive, multi-functional team culture driving engagement and performance
• Support business leaders in setting longer-term commercial strategy and partner value proposition for grocery segments

Client Partner, Grocery

• Gérer un portefeuille de restaurants clés sur des zones matures, où l’expertise et l’attention au détail font toute la différence
• Développer des partenariats privilégiés et durables en devenant le point de contact expert de votre zone
• Optimiser la performance des comptes grâce à un accompagnement personnalisé, construit sur le long terme et nourri par la data
• Analyser les résultats des restaurants, identifier les leviers d’amélioration et recommander des actions concrètes au manager
• Proposer et mettre en place des campagnes marketing et promotionnelles ciblées pour booster l’attractivité des restaurants partenaires
• Suivre de près le déroulé des opérations afin de garantir la meilleure expérience restaurant et client possible
• Travailler en lien fort avec le terrain et les équipes, participer aux initiatives locales et aux projets transverses

Affiliate Manager

• Define our end-to-end process for commercial related processes including mapping, documenting, and clarifying responsibilities and hand-offs
• Define success metrics to monitor partner experience and process efficiency
• Maintain up-to-date partner-facing documentation and communications
• Drive performance of partner-facing and internal commercial processes through monitoring, analysis, and improvement roadmaps
• Support Product with automation: identify opportunities, define requirements, build financial business cases, lead UAT, and facilitate post-launch feedback
• Lead go-to-market for policy or process changes: project manage, collaborate on communications and training, lead change management, and review post-launch performance

Senior Project Associate, Partner Policies & Processes

Compliance

• You will report to the Rider Compliance Team Lead and collaborate with the Rider Compliance Team to proactively ensure riders remain in-service and compliant by effectively and efficiently managing compliance pipelines. In collaboration with the Rider Compliance Senior team, you will be responsible for reducing rider downtime resulting from compliance processes and ensuring Deliveroo is compliant with local laws at all times
• Accurately load riders to compliance sweeps to ensure we have valid and compliant rider information and documentation
• Monitor the rider compliance flows to ensure minimal friction in the process
• Provide SME compliance knowledge to Deliveroo team to ensure we successfully launch in new markets and our fleet remains compliant
• Manage vendor compliance queues to ensure that compliance cases are reviewed and actioned efficiently
• Develop and provide SME market-specific compliance knowledge to our vendors and internal teams
• Respond to internal and external compliance escalations
• Ensure the Rider Compliance Team process and training documentation is up-to-date
• Provide comprehensive training to new starters and our vendors
• Collaborate with the Compliance Team to identify opportunities for reducing inefficiencies within our processes
• Collaborate with the broader Rider Compliance Team to achieve KPIs and targets
• Proactively identify, investigate and take appropriate actions to mitigate rider compliance risk within our fleet or processes

Operations Representative, Rider Onboarding and Compliance

Full-stack Engineer

• Lead the architecture, design, and implementation of resilient, scalable systems across backend, web, and mobile technologies
• Act as a technical expert and hands-on contributor, driving complex, org-wide initiatives from concept to execution
• Collaborate with engineering leaders, product managers, and cross-functional teams to define and deliver high-impact solutions
• Review code, mentor engineers, and elevate technical excellence across the organisation
• Influence and execute strategic engineering direction across multiple domains
• Identify areas for improvement across system performance, reliability, and developer productivity
• Help shape the adoption of modern technologies including Generative AI and Agentic AI frameworks for business-critical applications
• Define and execute strategies for company-wide AI tooling adoption and build custom AI-based solutions to improve engineering velocity or system quality
• Architect and deliver systems that scale to millions of users and materially improve system reliability, engineering velocity, or customer experience

Senior Staff Engineer

• As a Staff Software Engineer at Deliveroo, your individual work contributes to achieving group-level goals and metrics. Occasionally you will lead work outside of the direct remit of your team benefitting other teams. You will report to managers and groups leads and together deliver the results.
• Technical Execution:
• You will be considered an expert in at least one relevant technical area, sought out for reviews and advice by multiple teams and colleagues.
• Your work will also include forecasting and managing project timelines and risks, and setting a sustainable and incremental team pace.
• It means that you will define the technical solutions for important business problems and understand the context in which large company decisions are made.
• Collaboration & Leadership:
• A part of the Staff Engineer's scope is aligning non-adjacent teams and disciplines to resolve unstructured and ambiguous challenges. This extends to coaching other folks across all levels and supporting up-and-coming leaders in the team.
• You will lead the technical direction of their team, and influence the strategic direction and build non-adjacent team relationships.
• Staff Engineers are calibrated to lead all types of engineering interviews, to help guide the understanding of the Deliveroo bar for all lower levels which often requires contribution in other recruiting areas outside of interviewing.

Staff Software Engineer

Program Manager

• Own the design and execution of regional strategic initiatives to build on Deliveroo's strong market position in Core London
• Work closely with the Regional Director and be a key member of the regional leadership team
• Identify areas to improve customer value proposition on a hyperlocal level, build plans, and execute to achieve improvements
• Create the playbook for thriving and growing in a mature, competitive Deliveroo market
• Devise and manage one-year and three-year strategies for the region
• Bring together sub teams (Client Partners, Incubator, Territory management and Sales) and cross-functional teams (Ops, Marketing, Chinese Category) through joint initiatives
• Lead across multiple projects simultaneously and prioritise effectively
• Manage stakeholders to build consensus and momentum around regional initiatives
• Identify and develop scalable frameworks and methodologies around initiatives
• Track and monitor strategic goals and KPIs and build scalable tooling (Looker dashboards, Google Sheets)

Programme Manager, Core

We are looking for an experienced Reward Manager to join our Reward team. Reporting into the Reward team, you'll benchmark, analyse, design and develop compensation and benefits programmes. You'll work with our leaders, managers, People, and Finance teams to develop cost effective and innovative solutions and implement programmes. You will be based in our HQ office (Cannon Street, London).
Provide guidance and coaching on reward aspects to HR Business Partners, the broader People Team, business leaders, and employees as a trusted expert
Analyse market trends and benchmarks across multiple programmes. Use the analysis to develop effective and engaging proposals for programmes and budgets to ensure we are tracking to market
Play a key part in the compensation review cycles
Lead reward programmes across multiple locations. Managing new and on-going global benefits and compensation programmes
Communicate our Reward programmes to the business in a simple and engaging way, to employees, HR Business Partners and recruitment teams
Conduct deep dive compensation analysis work. Assessing multiple sets of data, understanding the market issues and developing proposals
Work with global HR partners to ensure compensation and benefits programmes are compliant, impactful and successful in all our global locations.

Rewards Manager

• As Value Marketing Associate, report to Head of Value & Promotions Marketing for UK & Ireland; execute promotional strategy and key projects
• Implement and execute UKI Marketing Promotional Calendar and CRM calendar
• Own weekly reporting on in-flight campaign performance and post-campaign analysis; identify improvement areas and experiments
• Keep on top of competitor trends to strengthen plans
• Work cross-functionally and champion the consumer voice to deliver consumer-led value
• Company overview: Deliveroo transforms how people shop and eat, connecting consumers, restaurants, shops and riders

Head of Paid Social, Affiliates

Partner Insights Manager, Partner Marketing

Regional Marketing Manager

Key Account Manager

Partner Support Manager

SMB Account Manager

Senior Knowledge Operations Specialist

Account Manager

Marketing Designer Associate – Studio Lead

Operations Specialist – Grocery

Senior Operations Associate – Grocery

Operations Associate – Grocery

Sales Development Representative – Arabic Speaker

Real-Time Analyst

Sales Development Representative

Client Partner, Grocery

Account Manager

Senior Project Associate, Partner Policies & Processes

Operations Representative, Rider Onboarding and Compliance

Senior Staff Engineer

Staff Software Engineer

Programme Manager, Core

Rewards Manager

Value Marketing Associate, Promotions and Operations