Advanced Specialist, Customer Success

Pearson VUE

Advanced Specialist in Customer Success at Pearson Professional Assessments managing client accounts and ensuring successful delivery of assessments. Leading project management and driving commercial growth while maintaining strong client relationships.

Posted 7/15/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client-facing account management, focusing on building long-term partnerships and delivering high-stake assessments. Proficient in managing service performance, risks, and stakeholder engagement to drive commercial growth and ensure alignment with client objectives.

Highest-signal resume keywords

Client-Facing Account ManagementContract ManagementStakeholder EngagementProject Management ToolsRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementService Level Agreements (SLAs)Key Performance Indicators (KPIs)Project ManagementProblem SolvingNegotiationDecision MakingChange ControlAssessment DeliveryCross-Functional Project Leadership

Soft Skills

CommunicationInfluencingOrganizational SkillsPrioritizationCoaching

Tools & Technologies

Project Management Tools

Industry Keywords

Client RelationshipsHigh-Value AccountsContinuous ImprovementGovernanceCommercial Growth

About the role

Key responsibilities & impact

Act as the primary relationship owner for complex, strategic client accounts, building long-term partnerships grounded in trust and credibility.
Working with clients and teams across Professional Assessments, lead the end-to-end readiness and delivery of high-stake assessments and initiatives, ensuring alignment to client objectives, timelines, and contractual commitments.
Own and manage service performance against client contracts, KPIs, and SLAs, ensuring delivery meets agreed commercial and operational outcomes.
Navigate and resolve complex client challenges, balancing requirements with scalable and sustainable solutions.
Proactively identify risks, issues, and dependencies, and drive mitigation actions to protect delivery and customer outcomes.
Influence stakeholders (internal and external) to drive alignment, decision-making, and momentum.
Lead client-facing governance, including executive updates, account reviews, and stakeholder engagement.
Contribute to continuous improvement of service delivery, products, and customer success practices.
Responsible for commercial growth through identification of opportunities, contribution to bids/tenders, and expansion of existing accounts.
Provide informal leadership, coaching, and guidance to junior team members where required.

Requirements

What you’ll need

Significant senior-level experience in client-facing contract and account management roles, managing high-value and strategic client accounts.
Strong commercial understanding, including contract management, SLAs, KPIs, and change control.
Demonstrated experience leading cross-functional projects with multiple stakeholders (internal and external).
Knowledge and experience using project management tools and techniques.
Proven ability to translate complex problems into structured, actionable solutions.
Excellent communication and stakeholder management skills, with the ability to influence at senior levels without direct authority.
Strong organisational and prioritisation skills, with the ability to manage competing priorities effectively.
Experience managing risks, issues, and delivery across scope, cost, quality, and timelines.
Strong problem-solving, negotiation, and decision-making capabilities.
Experience with the delivery of computer-based assessments and qualifications is preferred.

Benefits

Comp & perks

We know you’ll do great work, so we give a lot back with some of the best benefits in the business.
We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.