Customer Success Manager

ABC Fitness

Customer Success Manager driving customer value, retention, and growth for enterprise clients at a fitness software company. Building relationships and ensuring implementation success across multiple regions and time zones.

Posted 7/22/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management, with a strong focus on building relationships, executing customer success plans, and leveraging analytical insights to drive portfolio growth. Proficient in managing technical account setups and collaborating with cross-functional teams to enhance customer experiences.

Highest-signal resume keywords

Customer Success ManagementStakeholder ManagementNegotiation and Contract ManagementCRM Proficiency (Salesforce)Project Management (Asana)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementData AnalysisSales Metrics InterpretationTechnical Account Setup

Soft Skills

Strong CommunicationRelationship BuildingAttention to DetailSelf-MotivatedHighly Organized

Tools & Technologies

CRM SystemsSalesforceProject Management PlatformsAsanaExcel

Industry Keywords

Fitness Industry ExperienceFranchise ExperienceCustomer EngagementBusiness Operations DiscoveryCustomer Health Monitoring

About the role

Key responsibilities & impact

Build trust and long-term relationships with all customers in your portfolio
Support customers across multiple geographies and time zones
Manage and guide organic implementation including training, and technical account setup
Engage customers in business operations discovery during onboarding to ensure successful and strategic technical account setup, and work with technical teams to deliver customized accounts
Work closely with Sales, Product, and other internal stakeholders to deliver success for customers throughout the customer lifecycle
Identify areas of opportunity to growth portfolio revenue
Track and monitor account health and identify any areas of concern, and/or opportunities for growth; deliver consistent and meaningful business reviews to key stakeholders
Execute customer success plans
Harvest customer success stories and testimonials from customers capturing business outcomes
Demonstrate product capability, functionality, and potential business outcomes
Act as a direct point of contact for escalation of customer issues, identifying and directing internal resources to help find a resolution
Directly handle escalated support tickets
Maintain customer and product usage intelligence using our CRM and customer engagement platforms. Preparation and delivery of feature requirements and feedback reports directly to the Product team
Create and deliver executive business reviews
Any related ad-hoc or project tasks as required
Participate in cross-functional projects across teams

Requirements

What you’ll need

3+ years of relevant experience in customer success, account management, or a related field
Strong communication and stakeholder management skills, with the ability to listen, influence, present, and build trusted relationships
Negotiation and contract management experience, with strong follow-through and attention to detail
Customer-focused and results-driven, demonstrating sound judgment, integrity, and composure in fast-paced or high-pressure situations
Highly organized and execution-oriented, with the ability to manage multiple priorities, context switch effectively, and consistently meet deadlines
Analytical mindset, with the ability to interpret data and sales metrics to drive insights and improved outcomes
Self-motivated, accountable team player, who takes ownership and operates with a high level of autonomy
Ability to support accounts across time zones, demonstrating flexibility and responsiveness
Technical proficiency with business tools, including project management platforms (e.g., Asana), CRM systems (e.g., Salesforce), and Excel for tracking and reporting
Fitness industry and/or franchise experience preferred

Benefits

Comp & perks

Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Monthly reimbursement for your preferred health scheme
EAP – we get you help when you need it. Period.
Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!