ABC Fitness

Pricing Analyst

• Own pricing and packaging architecture across plans, bundles, add-ons, usage metrics, and segment-specific offers.
• Design pricing models (subscription, usage-based, tiered, value-based, etc.) that support company growth objectives across product-led and sales-led motions.
• Conduct pricing analyses to identify revenue optimization opportunities and margin improvements.
• Evaluate competitive pricing, market trends, and customer willingness-to-pay.
• Develop pricing strategies that account for global markets, currencies, and regional dynamics, ensuring consistency while allowing for localized optimization.
• Design and optimize pricing models that incorporate payments, transaction fees, and monetization of payment flows (e.g., take rates, interchange, processing fees).
• Lead end-to-end pricing for existing customers and new product launches, from architecting packaging and tier logic to setting price points that drive retention, growth, and margin targets, ensuring new offerings integrate cleanly with existing bundles and tiering structures.
• Partner with Sales leadership to establish pricing guardrails, discounting frameworks, and deal approval processes.
• Own implementation of final tiered approval authority matrix on discounting for individual deals, ensuring pricing discipline while supporting sales velocity.
• Monitor pricing performance and drive initiatives to improve ARR, deal size, and profitability.
• Drive monetization strategies that optimize end-to-end revenue, including payments-related revenue streams, while balancing customer experience and conversion.
• Apply AI-driven analytics and predictive modeling to optimize pricing strategies for existing and new customers, forecast revenue impact, and identify pricing opportunities across customer segments.
• Use machine learning and advanced data insights to analyze customer behavior, price elasticity, and market dynamics to inform pricing decisions.
• Partner with Data and Technology teams to implement AI-enabled pricing tools and automation that enhance pricing intelligence and decision-making.
• Work closely with Product and Product Marketing to ensure pricing is tightly connected to product packaging and positioning.
• Collaborate with Finance to forecast revenue impact of pricing changes and track pricing KPIs.
• Partner with Revenue Operations to operationalize pricing models within CRM and quoting tools.
• Partner with Payments, Finance, and Product teams to connect pricing with payment infrastructure, cost structures, and margin optimization across geographies.
• Build pricing models and analytics to evaluate elasticity, customer segments, and pricing scenarios.
• Establish dashboards and reporting to track pricing effectiveness and revenue impact.
• Use data-driven insights to guide leadership in decision-making.
• Analyze regional pricing performance, currency impacts, and payment-related economics to inform global pricing strategy and profitability.
• Establish and lead a formal cross-functional pricing committee that reviews and approves all pricing changes, evaluates new pricing concepts, and provides consistent governance across the business.
• Own pricing governance, approval frameworks, and decision rights across list pricing, discounting, and segment-specific offers.
• Implement pricing policies and discount guidelines that protect margins while enabling sales execution.
• Support sales enablement by developing pricing tools, training, and documentation.
• Ensure pricing compliance across deals and contracts.

Vice President of Pricing Strategy – Monetization

Director

• Lead the Team
• Own the Top 50 Accounts
• Build the Expansion GTM Motion
• Drive Client Engagement & NPS
• Shape Partnership Strategy
• Operate Cross-Functionally

Director of Cross-Sell, Upsell

• Oversee administrative control and validation of LATAM sales, ensuring all information is accurate from deal closing through invoicing.
• Verify customer registration data (CNPJ, CPF or LATAM equivalents), contracts, plans, prices, and commercial terms before activation.
• Create, send and track contracts using tools such as ClickSign.
• Monitor billing and payments for the first three months of the contract, ensuring the customer is being billed correctly.
• Collaborate with the Onboarding team to monitor the initial months from a commercial perspective, ensuring alignment with the signed agreement.
• Serve as a client point of contact for initial administrative and commercial matters, demonstrating tact, empathy and a customer-support mindset.
• Update, issue and send invoices or payment slips (boletos), ensuring clarity and accuracy of amounts.
• Perform collections in an organized, professional and respectful manner, avoiding errors or communication noise.
• Ensure all sales are correctly recorded in systems (HubSpot, Tribes), with no inconsistencies.
• Forward signed contracts, payment receipts and sales information to the Finance team.
• Support billing processes, issuance of invoices (notas fiscais) and partner commission processes.
• Monitor specific customer or partner cases related to NPS and satisfaction, escalating to responsible teams when necessary.
• Provide support to LATAM customers via WhatsApp and email, offering commercial and administrative assistance.
• Process cancellation requests or contract adjustments following established internal workflows.

Commercial Analyst

Customer Support

• Manage a high volume of inbound customer interactions across phone, email, and live chat
• Support clients and their members in French and English
• Deliver a high-quality customer experience tailored to French-speaking customers across Canada
• Research member accounts and ensure all requests align with company and client policies
• Accurately document all interactions in internal systems
• Meet or exceed Key Performance Indicators (KPIs) including adherence, handle time, and quality
• Manage multiple tasks in a fast-paced, high-volume environment
• Communicate clearly and professionally in both written and verbal interactions
• Collaborate with internal teams to resolve complex or escalated issues

Bilingual Customer Support Representative

Financial Planning and Analysis

• Proactively shape GTM strategy, not just support it, by identifying where to invest, where to pull back, and how to maximize return on growth spend
• Actively partner with Sales, Marketing, and Client Success leadership to drive optimal outcomes, using data to influence decisions on trade-offs, resource allocation, and performance expectations
• Bring a strong, independent point of view on growth strategy, balancing ambition with financial discipline
• Act as a trusted advisor to GTM leadership, influencing decisions across pricing, segmentation, channel strategy, and investment allocation
• Translate company growth objectives into actionable financial strategies that drive efficient and predictable revenue outcomes
• Provide data-driven insights to optimize CAC, LTV, and overall unit economics
• Own end-to-end revenue forecasting, including pipeline analysis, conversion assumptions, retention dynamics, and expansion drivers
• Build and continuously refine scalable revenue models that support short-term execution and long-range planning
• Partner with Revenue Operations to ensure alignment between pipeline data, forecasts, and financial plans
• Lead GTM business reviews, delivering clear insights on performance vs. plan, key drivers, and risks/opportunities
• Establish KPIs and reporting frameworks that create transparency and accountability across Sales, Marketing, and Client Success
• Provide actionable recommendations to improve productivity, efficiency, and growth quality
• Champion the use of AI and advanced analytics to enhance forecasting accuracy, scenario planning, and decision-making
• Build foundational processes, models, and operating rhythms from the ground up where needed, with a focus on speed, clarity, and impact
• Drive standardization across forecasting, reporting, and planning workflows
• Identify and eliminate manual inefficiencies through automation and system improvements
• Build, develop, and lead a high-performing finance team aligned to GTM priorities
• Foster a culture of accountability, curiosity, and continuous improvement
• Elevate the role of Finance as a proactive, value-creating partner to the business

Director of Finance, Commercial – Go-To-Market

Content Marketing Manager

• Define global editorial strategy across Gyms, Studios, and Coaches segments
• Own quarterly themes, narrative arcs, and content pillars
• Ensure content aligns to audience needs, funnel stages, and business priorities
• Set standards for clarity, quality, and brand voice
• Own global organic social strategy
• Define platform roles, content formats, and posting systems
• Drive engagement, participation, and conversation quality
• Partner with PR and Influencer functions to amplify thought leadership
• Lead Influencer & Community Partnerships
• Define the mix of: AI-generated content (scaled, repeatable) and Human-led content (influencers, SMEs, customers)
• Maintain consistency in narrative and brand voice across all formats
• Own content department performance across: Consumption (downloads, views), Engagement, Audience growth
• Lead the Content & Community teams: Sr Manager, Content Influencer & Community Partnership Team Content & Social Producers
• Establish workflows, planning cadence, and quality standards

Director, Content – Community

Product Marketing

• Own Ignite’s Positioning and Message Architecture
• Define and maintain Ignite’s core positioning—the foundation from which all messaging, launch work, and sales enablement flows.
• Develop segment- and persona-based messaging for SMB and MML buyers and customers, and ensure that messaging is actually used—not just documented.
• Translate product complexity into differentiated value propositions that Sales can use, prospects can understand, and customers find credible.
• Build and lead a tiered launch process that allows Ignite to move fast on minor releases and bring full organizational readiness to high-impact ones.
• Own launch readiness across Product, Sales, CS, and Onboarding—not just asset delivery, but genuine cross-functional preparedness.
• Set and hold the quality bar for launch communications, internal enablement, and customer-facing content.
• Establish a customer communications rhythm tied to roadmap milestones and customer needs, including product updates, adoption content, and best-practice education.
• Collaborate with CS and Onboarding to develop messaging and content that accelerates adoption, deepens product usage, and reduces churn risk.
• Use customer insight, usage data, and win-loss signals to understand where the product story is landing and where it isn’t.
• Develop and maintain a competitive intelligence capability that is systematic, not reactive—giving Sales, Product, and leadership an ongoing picture of where Ignite wins, where it doesn’t, and why.
• Represent market reality, not just internal alignment needs.
• Develop the Ignite PMM Team Lead as a player-coach: set a high standard for the quality of thinking and output, and raise the team toward it—not just by reviewing work, but by modeling it.
• Create clarity on what excellent product marketing looks like in this context, and hold that line consistently.
• Help define the future state of the Ignite PMM team as the business evolves.

Director, Product Marketing Manager – Gym

DevOps Engineer

• Define and drive the technical strategy for automation and developer experience on Amazon Web Services (AWS)
• Champion developer self-service by building and driving adoption of paved-road platform capabilities, reusable templates, and opinionated automation while maintaining security and governance
• Operate with a high degree of autonomy, driving platform initiatives end-to-end while collaborating effectively across engineering teams
• Promote inner source practices by creating shared platform components, reference implementations, and contribution models that enable development teams to build on common foundations
• Design extensible platform services and automation patterns that scale with a growing enterprise and evolving AI-assisted engineering use cases
• Lead the adoption and technical direction of AI-enabled developer platform capabilities, including self-service workflows, intelligent automation, and safe adoption of generative AI across the software development lifecycle
• Establish platform capabilities and feedback loops that systematically identify and reduce patterns of instability across environments
• Drive measurable improvements in developer productivity, software delivery performance, and system reliability across the organization
• Collaborate with management and team leads (Product Owners, Architects, DBAs, Development, Analysts) to create solutions and document direction in an agile development environment
• Provide guidance for development staff on cloud-native and secure coding best practices
• Participate as an escalation contact in an on-call rotation providing support for production outages and incidents.

Senior Principal DevOps Engineer

Operations

• Process and reconcile daily financial activity across multiple platforms — including ACH returns, chargebacks, refunds, and member payments.
• Collaborate cross-functionally to resolve payment discrepancies and maintain clean, accurate records.
• Review and verify documentation for merchant account onboarding
• Support merchant account lifecycle changes (e.g., bank changes, legal updates, club transitions).
• Assist clients via phone and email with payment- and merchant-related inquiries.
• Monitor trends and identify opportunities for process improvement and risk mitigation.
• Maintain PCI compliance and handle sensitive data with care.
• Become a subject matter expert in integrated payments—understanding card brand fees, account structures, and regulatory guidelines.
• Manage payment hardware needs, including procurement and client setup.
• Document workflows and maintain internal systems (Salesforce, Microsoft Teams, etc.).
• Lead initiatives and projects through to successful execution using planning, metrics, and structure.
• Support occasional holiday and weekend on-call rotations, as well as overtime during peak periods or when needed for special projects.