Enterprise Customer Success Manager

Didomi

Join Didomi as an Enterprise Customer Success Manager supporting global brands in digital privacy solutions. Drive client relationships and manage enterprise-level accounts across UK and Ireland.

Posted 7/22/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £65,000 - £75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client management and project management skills, with the ability to engage senior stakeholders and drive account growth. Proficient in analyzing complex datasets to provide actionable insights and recommendations while maintaining a high level of service across diverse client relationships.

Highest-signal resume keywords

Client ManagementProject ManagementData AnalysisStakeholder EngagementTechnical Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProject ManagementJavaScriptHTMLCSS

Soft Skills

Exceptional CommunicationInitiativeFlexibilityAdaptabilityCross-Cultural Teamwork

Tools & Technologies

ZendeskSlackHubSpotSalesforcePlanhatJira

Industry Keywords

Client-Facing ServicesEnterprise AccountsDigital AdvertisingData Privacy RegulationsDigital Media

About the role

Key responsibilities & impact

Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland
Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships
Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion
Provide world-class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews
Capture and share product feedback with our engineering and product teams
Demonstrate an interest in gaining technical expertise related to our products and offerings
Report to the client services team to establish and meet account management goals and objectives
Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients
Stay up to date with the changing landscape of data privacy regulations

Requirements

What you’ll need

Significant experience working in a client-facing services role, ideally managing enterprise or strategic accounts
Exceptional client management skills, including experience engaging senior and executive stakeholders
Strong project management experience
Ability to manage conflicting priorities and meet deadlines
Demonstrates a high degree of initiative and ownership
Exceptional written and verbal communication skills
Ability to be flexible and adaptable in high-intensity situations
Enthusiasm for working in a cross-cultural team with clients across multiple countries
Basic understanding of digital advertising and operations
Ability to understand technical concepts and components of digital websites
Experience using complex datasets to track performance trends, identify anomalies, and determine root causes
Experience running analyses and presenting insights back to clients in a clear and meaningful way
Experience using client-facing tools such as Zendesk, Slack, and HubSpot (nice to have)
Experience using internal tools such as Salesforce, Planhat, and Jira (nice to have)
Experience with JavaScript, HTML, and CSS (strongly encouraged, nice to have)
Customer-facing experience with publishers or digital media companies (nice to have)
Experience using AI productivity tools (nice to have)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Didomi Website LinkedIn All Job Openings 51 - 200 employees 📋 Compliance ☁️ SaaS 🤝 B2B 💰 Series B on 2021-07 Compliance
SaaS
B2B Didomi is a leading provider of consent and preference management solutions for businesses around the world. Specializing in compliance with privacy regulations like GDPR and CPRA, Didomi helps organizations gather, manage, and streamline user consent across various digital platforms, including web, mobile, and connected TV. With products such as Consent Management Platforms (CMP) and Privacy Request tools, Didomi enables companies to build trust with their users through transparent data practices, while optimizing marketing performance and ensuring legal compliance. Enterprise Customer Success Manager 🔥 41 minutes ago 🏢🏡 London – Hybrid 💵 £65k - £75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland
Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships
Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion
Provide world-class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews
Capture and share product feedback with our engineering and product teams
Demonstrate an interest in gaining technical expertise related to our products and offerings
Report to the client services team to establish and meet account management goals and objectives
Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients
Stay up to date with the changing landscape of data privacy regulations 🎯 Requirements
Significant experience working in a client-facing services role, ideally managing enterprise or strategic accounts
Exceptional client management skills, including experience engaging senior and executive stakeholders
Strong project management experience
Ability to manage conflicting priorities and meet deadlines
Demonstrates a high degree of initiative and ownership
Exceptional written and verbal communication skills
Ability to be flexible and adaptable in high-intensity situations
Enthusiasm for working in a cross-cultural team with clients across multiple countries
Basic understanding of digital advertising and operations
Ability to understand technical concepts and components of digital websites
Experience using complex datasets to track performance trends, identify anomalies, and determine root causes
Experience running analyses and presenting insights back to clients in a clear and meaningful way
Experience using client-facing tools such as Zendesk, Slack, and HubSpot (nice to have)
Experience using internal tools such as Salesforce, Planhat, and Jira (nice to have)
Experience with JavaScript, HTML, and CSS (strongly encouraged, nice to have)
Customer-facing experience with publishers or digital media companies (nice to have)
Experience using AI productivity tools (nice to have) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Executive – 12 Month Placement 🔥 5 hours ago Pod Point 501 - 1000 ⚡ Energy 🚗 Transport ☁️ SaaS Website LinkedIn All Job Openings Customer Success Executive responsible for guiding customers through EV charging onboarding journeys and managing enquiries. Ensuring exceptional service for Pod's customers. 🏢🏡 London – Hybrid 💵 £25k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Client Success Associate – Spanish Speaking 🔥 18 hours ago Gartner 10,000+ employees 🏢 Enterprise Website LinkedIn All Job Openings Client Success Associate at Gartner helping clients engage with products and demonstrate their value. Supporting continuous improvement strategies and collaborating with Sales teams while focusing on client success. 🏢🏡 London – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor 🗣️🇪🇸 Spanish Required Customer Success Manager 🔥 22 hours ago Up Learn 51 - 200 📚 Education 🤖 Artificial Intelligence 🛍️ eCommerce Website LinkedIn All Job Openings Customer Success Manager handling school and MAT relationships across the UK. Onboarding and engaging customers to ensure success with Up Learn. 🏢🏡 London – Hybrid 💰 Venture Round on 2018-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success School Success Manager 🔥 22 hours ago Up Learn 51 - 200 📚 Education 🤖 Artificial Intelligence 🛍️ eCommerce Website LinkedIn All Job Openings School Success Manager responsible for managing school relationships at Up Learn. Onboarding and supporting schools to enhance education outcomes. 🏢🏡 London – Hybrid 💰 Venture Round on 2018-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 Yesterday Beam 51 - 200 🤖 Artificial Intelligence 🏛️ Government 🌍 Social Impact Website LinkedIn All Job Openings Customer Success Manager ensuring impact for customers and account growth for Beam's software products. Building strong relationships, driving adoption, identifying expansions, and helping design the customer success team. 🏢🏡 London – Hybrid 💵 £45k - £60k / year 💰 $19.1M Series A - Beam on 2025-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs