Customer Success Executive – 12 Month Placement

Pod Point

Customer Success Executive responsible for guiding customers through EV charging onboarding journeys and managing enquiries. Ensuring exceptional service for Pod's customers.

Posted 7/22/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £25,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing customer inquiries and guiding them through the onboarding process. Proficient in maintaining accurate records and collaborating cross-functionally to enhance the customer experience.

Highest-signal resume keywords

Professional Communication SkillsActive ListeningCustomer Service MindsetTime ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ResilienceSales FundamentalsAdaptabilityTeam CollaborationProfessionalism

Tools & Technologies

CRM Systems

Industry Keywords

Customer ExperienceOnboarding ProcessCustomer RequirementsProduct SupportCross-Functional Collaboration

About the role

Key responsibilities & impact

Respond to Customer Enquiries – you'll manage inbound phone calls, emails and enquiries from customers, providing a friendly, knowledgeable and efficient experience from first contact
Guide Customers Through the Onboarding Journey – you'll support new customers through every stage of the onboarding process, ensuring they understand what to expect and have everything they need for a smooth experience
Understand Customer Requirements – you'll take the time to understand each customer's circumstances, home setup and charging requirements to provide accurate guidance and tailored solutions
Provide Product and Service Support – you'll explain our products, services and processes in a clear, simple and approachable way, helping customers make informed decisions
Resolve Customer Queries – you'll take ownership of customer questions and concerns, working across teams where necessary to deliver timely and effective resolutions
Deliver an Exceptional Customer Experience – you'll build trust and confidence with customers by providing proactive communication, regular updates and a seamless onboarding experience from enquiry through to installation
Maintain Accurate Customer Records – you'll ensure all customer interactions, onboarding progress and support activities are accurately recorded within our CRM and internal systems
Collaborate Cross-Functionally - you’ll work with Marketing, Product, and Operations teams to ensure a smooth customer journey
Champion our values - you’ll model Trust, Edge, and Care in all partner interactions, ensuring Pod is recognised as a credible charging solution, bringing the voice of the customer back to the business.

Requirements

What you’ll need

Professional communication skills – building confidence speaking with customers over the phone
Active listening and questioning – learning how to understand customer needs and tailor conversations
Resilience and confidence – handling objections, learning from rejection, and staying motivated
Sales and persuasion fundamentals – influencing decisions in an ethical, customer‑focused way
Time management and organisation – balancing calls, follow‑ups, and admin in a busy environment
Customer service mindset – delivering a positive experience while working towards targets
Adaptability – adjusting your approach for different customers and situations
Team collaboration – working closely with experienced sales professionals and learning from others
Problem‑solving skills – thinking on your feet to overcome challenges in live conversations
Professionalism in the workplace – representing a growing business and its values
Confidence working towards targets – understanding how goals, KPIs, and performance tracking work
Commercial awareness - gaining insight into how sales teams contribute to business success.

Benefits

Comp & perks

Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
Podpoint Charger
Discounted energy tariff (Pod Power or EDF Employee Programme)
Flexible hybrid working model
Work abroad for up to 20 days per year
Family & friend discount scheme
25 days holiday (plus Bank Holidays)
Very generous parental and family leave
Pension scheme with a 4.5% matched contribution
Eyecare scheme
Life insurance covering up to 4x your annual salary
Virtual GP provided by HealthHero
Employee Assistance Program
Free Mortgage Advice
Discounted Gym Memberships
Cycle2Work Scheme