Pod Point

Customer Success Manager

• Respond to Customer Enquiries – you'll manage inbound phone calls, emails and enquiries from customers, providing a friendly, knowledgeable and efficient experience from first contact
• Guide Customers Through the Onboarding Journey – you'll support new customers through every stage of the onboarding process, ensuring they understand what to expect and have everything they need for a smooth experience
• Understand Customer Requirements – you'll take the time to understand each customer's circumstances, home setup and charging requirements to provide accurate guidance and tailored solutions
• Provide Product and Service Support – you'll explain our products, services and processes in a clear, simple and approachable way, helping customers make informed decisions
• Resolve Customer Queries – you'll take ownership of customer questions and concerns, working across teams where necessary to deliver timely and effective resolutions
• Deliver an Exceptional Customer Experience – you'll build trust and confidence with customers by providing proactive communication, regular updates and a seamless onboarding experience from enquiry through to installation
• Maintain Accurate Customer Records – you'll ensure all customer interactions, onboarding progress and support activities are accurately recorded within our CRM and internal systems
• Collaborate Cross-Functionally - you’ll work with Marketing, Product, and Operations teams to ensure a smooth customer journey
• Champion our values - you’ll model Trust, Edge, and Care in all partner interactions, ensuring Pod is recognised as a credible charging solution, bringing the voice of the customer back to the business.

Customer Success Executive – 12 Month Placement

Financial Planning and Analysis

• Opex reporting & analysis - Preparing and delivering monthly opex reports, analysing variances against forecast, and providing clear commentary to support senior finance stakeholders in their decision-making
• Month-end support - Supporting the month-end cost accrual and prepayment process
• Budgeting & forecasting - Supporting the annual budget cycle and rolling forecast for opex, working closely with cost centre owners to build bottom up plans and challenge assumptions to ensure accuracy and accountability
• Business partnering - Providing ad hoc support to the Commercial Finance team, e.g. deep dives on specific areas, helping to collate trading packs
• Process improvement - Helping continuously improve FP&A processes, tools and templates, e.g. cost centre reporting
• Cash forecasting - Compiling the rolling 13-week cash forecast

Finance Executive – 12 Month Placement

Engineering Manager

• Own platform strategy and performance - You’ll take accountability for the health, performance, and evolution of your platform estate, managing risk, technical debt, and a clear roadmap of improvements
• Manage vendors and commercial relationships - You’ll act as the primary contact for platform suppliers, owning contracts, negotiating renewals, and holding partners accountable to SLAs and service quality
• Own budgets and optimise spend - You’ll manage platform budgets end-to-end, from forecasting and licence management to identifying cost optimisation opportunities and building business cases for investment
• Deliver hands-on platform improvements - You’ll stay close to the technology, contributing directly to platform configuration, integrations, and enhancements where it adds the most value
• Drive adoption and business value - You’ll work closely with stakeholders to ensure new functionality is understood, embedded, and delivering measurable outcomes across the business
• Lead prioritisation and demand management - You’ll balance competing priorities across your portfolio, making clear, well-reasoned decisions based on value, urgency, and effort
• Align platforms with business strategy - You’ll collaborate with cross-functional teams to ensure platform investments support wider product and organisational goals
• Lead squads and delivery - You’ll own sprint planning, backlog prioritisation, and day-to-day delivery, removing blockers and ensuring your team consistently meets its commitments
• Develop and lead your team - You’ll line manage and mentor engineers and administrators, supporting their growth, building capability, and creating an inclusive, high-performing environment
• Drive effective change - You’ll lead business change alongside platform delivery, ensuring stakeholders are engaged early and adoption is planned from the outset.

Product Engineering Manager

Project Manager

• Coordinate contractors and installations
• Manage materials - purchase orders and logistics
• Oversee equipment hire and cost control
• Own invoicing and payments
• Ensure documentation and QA readiness
• Maintain commercial data accuracy
• Deliver reporting and insights
• Drive process improvements and automation

Customer Success Executive – 12 Month Placement

Finance Executive – 12 Month Placement

Product Engineering Manager

Commercial Project Coordinator