Customer Success Manager

• Onboarding and ongoing support for new clients from the optical, hearing care and automotive sales sectors
• Consult clients as an equal partner and develop tailored solutions
• Build long-term customer relationships and ensure they get the most value from the product
• Analyze usage data to identify optimization opportunities
• Channel customer feedback into the product and sales teams
• Work closely with Sales, Support and Product teams

Customer Success Manager – Career switchers: Optics, Hearing Care, Automotive Sales

• Together we are rethinking the labor migration of international professionals from the ground up and, with our software solution Ankaadia, are revolutionizing how foreign skilled workers are recruited, recognized, and integrated into the German labor market.
• You plan and lead onboarding projects with our new customers and enable existing customers to get the most out of Ankaadia through account management, training, and support.
• You work closely with the product team to communicate and prioritize customer requirements.
• With your proactive mindset and approach, you are a key part of our growth strategy.
• As a customer success manager, you identify requirements and challenges together with our customers to tailor the Ankaadia software solution to their needs through precise configuration.
• You maintain an overview!

• Managing and developing our existing customers with the goal of enabling them to derive the maximum value from our software
• Analyzing individual customer needs and developing tailored solution approaches to increase satisfaction and retention
• Identifying upselling opportunities in close collaboration with the sales team
• Systematically recording and passing on customer feedback to the product team
• Defining goals together with customers and regularly measuring success in the use of our solutions

• Steuerung und Umsetzung von CRM- und xRM -Kundenprojekten
• Analyse, Verständnis und Übersetzung fachlicher sowie technischer Anforderungen
• Planung, Koordination und Controlling laufender Projekte
• Durchführung von Workshops, Präsentationen und Abstimmungsterminen gemeinsam mit Kunden und Vertrieb
• Beratung von Kunden bei der Umsetzung ihrer Anforderungen
• Steuerung und Priorisierung von Projektaufgaben im agilen Umfeld
• Unterstützung bei Ausschreibungen und Angebotsprozessen
• Sicherstellung einer erfolgreichen Umsetzung hinsichtlich Zeit, Budget und Qualität

IT-Projektmanager, CRM/xRM

• Operational support in day-to-day operations with direct client contact: contributing to ongoing customer projects and coaching programs
• Preparation of presentations, analyses, and decision-making materials
• Support in preparing and executing pitches and reports
• Assisting with the organization and execution of client and Sparrks events
• Co-designing and taking ownership of our trade show presence at Zukunft Personal Europe

People & Organizational Development – Customer Success Intern

• Conduct onboarding for new corporate customers and perform requirements analyses
• Own a portfolio of enterprise customers and manage performance using clear KPIs
• Continuously develop and strengthen business relationships
• Engage employees through presentations and targeted campaigns
• Advise on our product and establish processes to identify cross‑ and upselling opportunities
• Lead contract negotiations through to closing

Senior Customer Success Manager – Parental-leave cover, remote possible

• Form a deep understanding of the client’s business & goals
• Provide DSP advisory and strategic consultation from the onboarding phase
• Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
• Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
• Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.
• Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
• Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.
• Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination
• Proactively identify and address emerging client needs
• Work closely with the product team on enhancements based on client feedback.
• Efficiently troubleshoot issues and communicate them to the product and technical teams
• Provide regular feedback to management about client needs, market & competitor intelligence

Customer Success Manager – Media Buyers

• Support in the development and implementation of customer retention and digitalization strategies, including independently taking on subprojects.
• Actively design and implement innovative solutions to increase customer retention and digitalize business processes.
• Collaborate with the team on the conception and delivery of digital content.
• Analyze and report project outcomes, deriving actionable recommendations for continuous improvement.
• Contribute to the analysis of market trends and customer feedback to identify opportunities for improvement.
• Manage and further develop existing client projects.

Junior Client Engagement Specialist

• Responsibility for the group-wide HubSpot migration project
• Coordination of requirements between Sales, Marketing, Operations and Engineering
• Management of the HubSpot agency from briefing through quality assurance
• Oversight of the HubSpot platform, including data quality and process consistency
• Development of a KPI and reporting framework at company and team level

CRM Transformation Lead

• Responsibility for the development of customers and their energy portfolios.
• Ensuring that individual assets become scalable, commercially successful hybrid power plants and that existing customers are continuously developed.
• Rapid activation of new customers: 85% of all new customers start actively marketing their energy assets within 8 weeks of signing the contract.
• Growth within the existing customer portfolio: 40% of existing customers expand their energy portfolio annually with additional assets or new energy products.
• Building and expanding energy portfolios: at least 20 new assets (PV, green energy storage, HPC (High-Power Charging)) are integrated into existing customer portfolios each quarter.
• Active development of customer relationships: at least 10 structured portfolio reviews per month with customers to identify growth and optimization potential.
• Continuous growth of the energy portfolio: the actively marketed customer portfolio (MW) steadily increases through new assets, storage, and hybrid power plants.

Energy Customer Success, Portfolio Growth Manager

• Drive the onboarding process of new customers by understanding their business objectives and identifying value potential
• Define use-case strategies and success plans that drive measurable impact for each client
• Analyze product usage data and translate insights into actionable best practices in conversational marketing and commerce
• Collaborate closely with Sales, Product, and Marketing to promote customer-centricity and ensure customers receive a unified, high-quality experience
• Gather structured product feedback and provide clear insights that help improve usability, adoption, and feature development
• Create compelling customer success stories and share learnings that raise the quality of execution across the team
• Identify expansion opportunities and manage renewals, ensuring long-term account health and commercial success
• Track market and industry trends to inform recommendations and strengthen client strategies
• Continue building your expertise in Conversational AI and help shape internal best practices as you grow

Senior Customer Success Manager – Parental Leave Cover

• Own the CRM platform end-to-end, including selection, implementation, and integration of user data across Testerup, Empfohlen, and Testerheld.
• Define and execute the CRM strategy and channel roadmap across push, in-app, and email, translating business goals into measurable lifecycle initiatives.
• Design, launch, and optimize lifecycle journeys across onboarding, retention, reactivation, and long-term value growth.
• Build behavioral segmentation, personalization, and experimentation frameworks to deliver the right message to the right user at the right time.
• Own CRM performance metrics (activation, retention, reactivation, ARPU, and LTV), using A/B testing and user insights to drive continuous improvement.
• Partner closely with Product, Engineering, Data, and UA teams to ensure CRM is deeply integrated into the product experience and aligned with acquisition efforts.
• Scale the CRM function from single-app engagement to cross-app lifecycle orchestration, leveraging advanced segmentation and predictive capabilities as the business grows.

Senior CRM Manager

• Develop, implement and optimize automations, workflows and AI-supported processes in HubSpot for Marketing, the Academy and other company areas
• Connect and integrate HubSpot with other systems and automation platforms
• Analyze manual or inefficient processes and develop pragmatic automation solutions
• Develop technical solutions using modern AI and automation tools that can efficiently complement or replace traditional IT development
• Test, document and continuously optimize workflows, processes and technical solutions
• Work closely with Production, the Academy, Marketing and other departments

Junior CRM & Automation Manager

• You are the first point of contact for our participants; you ensure smooth training operations and handle general administrative tasks as well as light IT duties.
• You are responsible for the smooth execution of administrative processes related to course delivery and act as the interface between the teaching team and participants.
• You handle the processing of education vouchers, prepare contract documents, record absences, and issue certificates upon successful completion.
• You provide guidance and assistance to participants, prospects, and colleagues via video calls or telephone when questions or issues arise.
• You maintain close communication with our funding partners regarding reporting and extensions of measures for participants.
• You support improvements to internal processes to continuously enhance the participant experience.

Junior Student Success Manager

• Own a portfolio of our most important accounts, driving adoption, retention, and expansion
• Work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow
• Own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth
• Be an integral part of our customer journey, ensuring seamless onboarding, adoption, retention, and revenue expansion
• Build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally

Customer Success Manager, Europe

• Lead and develop the Customer Success team responsible for onboarding new clinics to our software suite — including technical setup, customer training (on-site and remote), and ongoing customer support
• Ensure internal and external users understand and make optimal use of our digital applications
• Serve as the product expert for our software and ensure high product knowledge across the Customer Success team
• Establish, maintain, and continuously optimize processes that make daily work efficient and scalable
• Coordinate all onboarding activities to ensure smooth, timely, and high-quality clinic go-lives
• Ensure structured documentation of software issues and customer requests, and maintain transparent, proactive, and timely communication with users
• Responsible for creating and continuously improving training materials (e.g., webinars, tutorials, documentation)
• Systematically collect, structure, and synthesize user feedback and work closely with the product team to derive concrete improvement measures
• Directly report to the Chief Product Officer (CPO)

Head of Customer Success

• You are the first impression our new customers get of Idana — and that impression determines their success.
• You onboard new medical practices step by step into our software and get them into productive use as quickly as possible.
• You turn “newly registered” into “running smoothly in daily practice” — laying the foundation for long-term enthusiastic customers.
• You independently conduct onboarding calls, guide practices through their first weeks with Idana, and ensure every customer experiences their first “aha” moment (the “time-to-value”) as early as possible.
• You work closely with our Customer Success team as well as Sales, Product and Marketing, and with your fresh perspective you help noticeably advance our onboarding processes.

Student Assistant, Customer Success – HealthTech

• As an Enterprise Account Manager at HRS, you act as a trusted strategic advisor for large enterprise clients, ensuring the HRS platform delivers measurable business impact
• You own the end-to-end customer relationship and orchestrate all internal stakeholders across the account with two clear objectives: customer satisfaction, account health, and sustainable value creation
• Identify and execute upsell and cross-sell opportunities across the HRS portfolio
• Prepare ROI and business-case analyses to demonstrate measurable business outcomes
• Deliver compelling presentations and executive-level pitches to senior client stakeholders

Senior Customer Success Manager – Public Clients

• Develop and maintain close relationships with key partners through visits, emails, and calls.
• Handle all partner needs and issues during the partnership lifecycle.
• Achieve exclusivity targets by negotiating and securing exclusive deals with partners.
• Optimize the customer experience by addressing integration and booking issues and ensuring smooth operations with the partner.
• Collaborate with internal teams to align on strategic objectives and support partner success.
• Conduct regular analysis of partner performance and provide actionable insights.
• Participate in strategic initiatives to enhance partner engagement and satisfaction.
• Prepare and deliver reports on partner success metrics and project outcomes.
• Assist in the creation and dissemination of support materials and tutorials.
• Be able to train and engage partners’ employees on Wellhub's value proposition.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Partner Success Executive

• Smooth Onboarding: You support customers in implementing our system from A to Z—via email, calls, or live demos—and ensure a seamless integration on our customers' parking sites.
• Daily Point of Contact: You assist customers with questions about our product and help them use our solution confidently and efficiently.
• Build Strong Relationships: Through regular communication you develop trust-based relationships with our customers and gain a deep understanding of their needs.
• Collaborative Teamwork: You work closely with the Commercial, Product and Engineering teams and pass on customer feedback so we can continuously improve our product.
• Shape Processes: You contribute your own ideas and help evolve internal workflows and the overall customer journey.

Customer Success Manager jobs in Germany

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Customer Success Manager – Career switchers: Optics, Hearing Care, Automotive Sales

Customer Success Manager

Customer Success Manager

IT-Projektmanager, CRM/xRM

People & Organizational Development – Customer Success Intern

Senior Customer Success Manager – Parental-leave cover, remote possible

Customer Success Manager – Media Buyers

Junior Client Engagement Specialist

CRM Transformation Lead

Energy Customer Success, Portfolio Growth Manager

Senior Customer Success Manager – Parental Leave Cover

Senior CRM Manager

Junior CRM & Automation Manager

Junior Student Success Manager

Customer Success Manager, Europe

Head of Customer Success

Student Assistant, Customer Success – HealthTech

Senior Customer Success Manager – Public Clients

Partner Success Executive

Junior Customer Success Manager