Student Assistant, Customer Success – HealthTech

Tomes GmbH

Onboarding new medical practices into Idana's software as a Student Assistant. Collaborating with Customer Success, Sales, Product, and Marketing teams to enhance processes.

Posted 7/15/2026part-timeRemote • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills to effectively onboard new medical practices, ensuring a smooth transition to using Idana's software. Exhibits customer focus and initiative to enhance onboarding processes and foster long-term customer satisfaction.

Highest-signal resume keywords

Strong CommunicationCustomer FocusOrganizational SkillsTechnical CuriosityInitiative

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailTeam SpiritFlexibility

Industry Keywords

Customer SuccessOnboardingHealthcare

About the role

Key responsibilities & impact

You are the first impression our new customers get of Idana — and that impression determines their success.
You onboard new medical practices step by step into our software and get them into productive use as quickly as possible.
You turn “newly registered” into “running smoothly in daily practice” — laying the foundation for long-term enthusiastic customers.
You independently conduct onboarding calls, guide practices through their first weeks with Idana, and ensure every customer experiences their first “aha” moment (the “time-to-value”) as early as possible.
You work closely with our Customer Success team as well as Sales, Product and Marketing, and with your fresh perspective you help noticeably advance our onboarding processes.

Requirements

What you’ll need

Strong communication: You explain even complex topics clearly, kindly and on an equal footing — both in writing and verbally.
Customer focus: You quickly put yourself in a practice's shoes and identify what truly helps them.
Initiative: You don’t wait for instructions — you take action proactively and contribute your own ideas.
Organizational skills: You juggle multiple onboardings in parallel while keeping an overview.
Technical curiosity: You quickly learn new software and enjoy understanding and explaining digital tools.
Reliability & attention to detail: You are dependable — you complete tasks reliably and with high accuracy.
Team spirit & flexibility: You enjoy working with different teams — including remotely — and adapt flexibly to changing requirements.
Nice to have: First experience in customer contact, customer success, support or onboarding — e.g., from student jobs or internships.
Interest in healthcare is a plus, but not mandatory.

Benefits

Comp & perks

Meaningful work: With every onboarding you improve the quality of patient care — work you can truly be proud of.
Real responsibility from day one: You lead your own customer conversations and actively shape the onboarding process — not coffee runs, but tangible impact.
Growth & scope for influence: Join now — structures are in place, but there is plenty of room to leave your mark.
Flexible working hours: Need to balance studies and work? Plan your hours around your lectures.
Remote, hybrid or on-site: Work where you’re most productive — full remote, hybrid or in the office.
Modern equipment: High-quality IT equipment, height-adjustable desks and free choice of operating system and software.
Personal development: Space for professional and personal growth — plus a transparent performance management system.
Extras: €50 monthly voucher, contribution to company pension plan, and unlimited snacks, coffee, tea and sparkling water on site.