Tomes GmbH

Customer Success Manager

• Support the Customer Success team in customer care: You will effectively and purposefully support both new and existing customers to ensure they successfully use Idana.
• Iteratively improve workflows and processes: With your fresh perspective and willingness to try new approaches, you will help us continuously enhance our processes.
• Maintain materials and documentation for customers and internal teams: You will assist in maintaining and expanding customer-facing materials (e.g., self-help resources for our software) as well as internal documentation.
• Collaborate with Marketing, Sales, Product & Revenue Operations: You will work closely with other teams and use this cross-functional exchange to continuously improve the customer experience.

Working Student Customer Success Assistant

Growth Marketing

• As a Partner & Growth Marketing Manager, you are an important link between the marketing and sales teams
• Ensure that prospects are quickly handed over to the sales process through marketing automation and lead nurturing
• Act as the central point of contact for our sales partners on marketing and acquisition topics
• Play a key role in further developing the strategy for these areas
• Identify optimization potentials for channels and campaigns and provide actionable recommendations
• Further develop the existing automation infrastructure in the HubSpot CRM
• Responsible for the ongoing development of our partner strategy

Partner & Growth Marketing Manager – Part-time 50–80%

• Du steuerst und optimierst das Lead-Management mit unserem CRM HubSpot
• Du erstellst Marketingmaterialien und planst Marketinginitiativen in Richtung Vertriebspartner
• Du verantwortest eigene Kanäle wie Newsletter, Printmailings, Webinare oder Landing Pages
• Marketing-Automation & Performance-Analyse sind deine täglichen Begleiter
• Du treibst deine HubSpot-Dashboards und Performance-Reports für datenbasierte Entscheidungen voran

Partner & Growth Marketing Manager – Teilzeit 50-80%

• Du betreust unsere Kund:innen strategisch
• Du entwickelst echte Partnerschaften
• Du erkennst Umsatzpotenziale im Bestand und setzt Upsell- & Cross-Sell-Chancen um
• Du entwickelst skalierbare Prozesse zur Kundenbetreuung
• Du arbeitest eng mit Vertrieb, Marketing und Produkt – und bringst Kundenfeedback systematisch ein
• Du unterstützt bei Kundeneinführungen (Onboarding)
• Du hilfst mit, aus Nutzer:innen echte Fans zu machen – durch eine exzellente Customer Journey

Working Student Customer Success Assistant

Partner & Growth Marketing Manager – Part-time 50–80%

Partner & Growth Marketing Manager – Teilzeit 50-80%

Customer Success & Growth Manager – m/w/d