Tomes GmbH

Customer Success Manager

• You are the first impression our new customers get of Idana — and that impression determines their success.
• You onboard new medical practices step by step into our software and get them into productive use as quickly as possible.
• You turn “newly registered” into “running smoothly in daily practice” — laying the foundation for long-term enthusiastic customers.
• You independently conduct onboarding calls, guide practices through their first weeks with Idana, and ensure every customer experiences their first “aha” moment (the “time-to-value”) as early as possible.
• You work closely with our Customer Success team as well as Sales, Product and Marketing, and with your fresh perspective you help noticeably advance our onboarding processes.

Student Assistant, Customer Success – HealthTech