Senior Customer Success Manager – Public Clients

Kooku Recruiting GmbH - Interim Recruiting & RPO

Enterprise Account Manager at HRS managing relationships with large public clients. Focus on customer success, retention and expansion within the HRS platform.

Posted 7/15/2026full-timeCologne • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Enterprise Account Management, focusing on customer satisfaction, account health, and value creation. Proficient in delivering presentations and managing complex, international customer accounts while executing upsell and cross-sell strategies.

Highest-signal resume keywords

Customer Success ManagementAccount DevelopmentStakeholder ManagementBusiness-Case AnalysisB2B Sales Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementROI AnalysisUpsellingCross-SellingCommercial Development

Soft Skills

CommunicationPresentationTeam CoordinationRelationship Building

Industry Keywords

Public-SectorTravel IndustryHospitality IndustryMeetings IndustryMEDDPICC

About the role

Key responsibilities & impact

As an Enterprise Account Manager at HRS, you act as a trusted strategic advisor for large enterprise clients, ensuring the HRS platform delivers measurable business impact
You own the end-to-end customer relationship and orchestrate all internal stakeholders across the account with two clear objectives: customer satisfaction, account health, and sustainable value creation
Identify and execute upsell and cross-sell opportunities across the HRS portfolio
Prepare ROI and business-case analyses to demonstrate measurable business outcomes
Deliver compelling presentations and executive-level pitches to senior client stakeholders

Requirements

What you’ll need

Several years of experience in Customer Success or Account Management within the public-sector B2B environment — ideally in the travel, hospitality, or meetings industry
Proven track record of commercial account development, particularly in retention, expansion, and executive stakeholder management
Strong communication, presentation, and stakeholder-management skills
Experience coordinating cross-functional teams and managing complex, international customer accounts
Familiarity with common sales and qualification frameworks (e.g., MEDDPICC) is a clear advantage
Business-fluent German and English; additional languages are a plus

Benefits

Comp & perks

Competitive, market-aligned compensation including base salary, all necessary work equipment, and mobility solutions — supplemented by an annual or multi-year bonus
Access to a global network of an internationally connected and mutually responsible “tribe of intrapreneurs” who are passionate about reshaping the travel industry and transforming how companies Stay, Work & Pay
An entrepreneurial, execution-oriented work environment with significant autonomy and scope to shape your role — including the opportunity to contribute to a larger vision and grow both personally and professionally
Continuous learning through a strong culture of retrospectives and ongoing improvement, plus the chance to make business travel smarter, more efficient, and more sustainable