Customer Success Manager

RIB Software

Customer Success Manager responsible for managing and improving client relationships in the construction software sector. Driving digital transformation in the construction industry with strong client engagement.

Posted 7/22/2026full-timeStuttgart • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer orientation and communication skills, with the ability to analyze customer needs and develop tailored solutions in the construction industry. Proficient in utilizing RIB software and digital tools to enhance customer success and satisfaction.

Highest-signal resume keywords

Customer Success ManagementRIB Software ProficiencyConstruction Industry KnowledgeStrong Communication SkillsGerman Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementRIB Software ProficiencyDigital Tools UtilizationAnalytical Problem SolvingProject Control Knowledge

Soft Skills

Strong Communication SkillsCustomer OrientationSelf-MotivationCuriosityReliability

Industry Keywords

Construction IndustrySite ManagementProject ControlTenderingCustomer Relationship Management

About the role

Key responsibilities & impact

Managing and developing our existing customers with the goal of enabling them to derive the maximum value from our software
Analyzing individual customer needs and developing tailored solution approaches to increase satisfaction and retention
Identifying upselling opportunities in close collaboration with the sales team
Systematically recording and passing on customer feedback to the product team
Defining goals together with customers and regularly measuring success in the use of our solutions

Requirements

What you’ll need

Strong communication and consulting skills combined with a confident presence
Experience in Customer Success, consulting, or comparable areas is an advantage
Understanding of processes and challenges in the construction industry — e.g., site management, project control, or tendering
Solid knowledge of RIB software or comparable construction software
Strong customer orientation, initiative, and enjoyment in building long-term customer relationships
Very good German skills, good English skills, and confident use of digital tools
High self-motivation and the ambition to actively shape customer successes (Aspiration)
Curiosity and willingness to learn when working with new technologies and digital construction processes (Curiosity)
Reliability and a strong sense of responsibility in dealings with customers and internal teams (Trust)
Ability to clearly analyze complex issues and develop pragmatic solutions (Impact)

Benefits

Comp & perks

Employee discounts (e.g., Corporate Benefits)
Employee events (team events, summer parties, …)
Modern working-time model: trust-based working hours, flexible hours, option to work hybrid
Career development / prospects: team- and role-based advancement/training, individual development/training, national and international career opportunities within the RIB Group or Schneider Electric, …
Room for initiative: proactively share your ideas/approaches/process optimizations within the team, company idea management, active participation in meetings at team and management level (“RIB Town Halls”)