Customer Success Manager

Ankaadia

Customer Success Manager at Ankaadia engaging in international workforce integration projects for the German market. Leading customer onboarding and driving optimal software use by clients.

Posted 7/23/2026full-timeOberursel • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management by effectively onboarding clients and tailoring software solutions to meet their needs. Proficient in managing support workflows and utilizing ticketing systems while maintaining strong communication in both German and English.

Highest-signal resume keywords

Customer Success ManagementB2B Software ExperienceTicketing System ProficiencyGerman Language ProficiencyEnglish Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAccount ManagementSoftware ConfigurationSupport Workflow ManagementBasic Automation

Soft Skills

Proactive BehaviorFocused CommunicationTrust BuildingPositive AttitudeCreativity

Tools & Technologies

Zendesk

Certifications & Qualifications

Degree in BusinessDegree in CommunicationsDegree in Social Sciences

Industry Keywords

Labor MigrationSkilled Workers RecruitmentOnboarding ProjectsCustomer RequirementsGrowth Strategy

About the role

Key responsibilities & impact

Together we are rethinking the labor migration of international professionals from the ground up and, with our software solution Ankaadia, are revolutionizing how foreign skilled workers are recruited, recognized, and integrated into the German labor market.
You plan and lead onboarding projects with our new customers and enable existing customers to get the most out of Ankaadia through account management, training, and support.
You work closely with the product team to communicate and prioritize customer requirements.
With your proactive mindset and approach, you are a key part of our growth strategy.
As a customer success manager, you identify requirements and challenges together with our customers to tailor the Ankaadia software solution to their needs through precise configuration.
You maintain an overview!

Requirements

What you’ll need

You have initial experience in customer support, ideally in a B2B software environment, a staffing/service agency, or in HR.
You are passionate about innovative software products and comfortable using them.
You demonstrate focused and confident communication as well as proactive behavior.
With your positive, energetic, and creative manner, you build trust and enthusiasm with our customers.
Ideally you have worked with a ticketing system (e.g., Zendesk or similar) and have experience managing support workflows and basic automations.
You have very good written and spoken German and English.
Ideally you have completed a degree in business, communications, social sciences, or a comparable qualification.
You have a sense of humor and like to have fun at work.

Benefits

Comp & perks

A competitive compensation package, including salary, benefits (e.g., EGYM Wellpass), and an employee equity program so we can share in the company's success.
30 days' paid vacation per year for the necessary rest.
Modern premium hardware from Apple or Dell.
A modern error-friendly culture and an agile working environment.
Team events to strengthen our sense of togetherness and celebrate successes.
A diverse, equal-opportunity, and multicultural environment with short decision-making paths where you can fully contribute your ideas and skills.