Customer Success Manager – Career switchers: Optics, Hearing Care, Automotive Sales

Mateo

Customer Success Manager responsible for onboarding and supporting clients in optical and acoustics sectors. Building relationships to ensure optimal use of the SaaS product while contributing to a growing startup.

Posted 7/24/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSenior💰 €40,000 - €45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and consulting skills, with a focus on delivering tailored solutions in the optical, hearing care, and automotive sales sectors. Proficient in analyzing data to optimize client engagement and channeling feedback to enhance product offerings.

Highest-signal resume keywords

Client Relationship ManagementConsulting ExperienceData AnalysisGerman Language Proficiency (C2)English Language Proficiency (B2)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear CommunicationFriendly CommunicationStructured Working StyleCuriosity About Software

Tools & Technologies

CRM Software

Industry Keywords

OpticsHearing CareAudiologyAutomotive Sales

About the role

Key responsibilities & impact

Onboarding and ongoing support for new clients from the optical, hearing care and automotive sales sectors
Consult clients as an equal partner and develop tailored solutions
Build long-term customer relationships and ensure they get the most value from the product
Analyze usage data to identify optimization opportunities
Channel customer feedback into the product and sales teams
Work closely with Sales, Support and Product teams

Requirements

What you’ll need

Enjoy working with people
Ideally experience in the optics, hearing care (audiology) or automotive sales environments
Clear and friendly communication in German (C2) and English (B2)
Structured and independent working style
Curiosity about software and digital products
Experience with consulting or CRM software is a plus — not required

Benefits

Comp & perks

Employee benefits such as Wellhub and a Deutschland-Ticket (public transport pass)
Annual company offsite
Weekly team breakfast & bi-weekly team lunch
Regular team events
Nice office in Berlin with ping pong & darts
Real insight into all areas of a growing SaaS startup