Mateo

Customer Success Manager

• Onboarding and ongoing support for new clients from the optical, hearing care and automotive sales sectors
• Consult clients as an equal partner and develop tailored solutions
• Build long-term customer relationships and ensure they get the most value from the product
• Analyze usage data to identify optimization opportunities
• Channel customer feedback into the product and sales teams
• Work closely with Sales, Support and Product teams

Customer Success Manager – Career switchers: Optics, Hearing Care, Automotive Sales

• Conduct onboarding: Ensure customers can start using our platform quickly and independently.
• Lead training sessions: Help customers gain a deeper understanding of the software and get more value out of hellomateo.
• Support day-to-day operations: Be pragmatic, fast, and reliable — you’re there when it matters.
• Optimize the customer journey: Analyze usage data and feedback and continuously refine the process.
• Identify growth opportunities: Spot up- and cross-selling opportunities in close coordination with Sales.
• Be the voice of the customer: Bring customer perspectives directly to the product and tech teams.
• Structure feedback: Document user feedback and KPIs to continuously improve our services.

Customer Success Manager – Career switchers: Optics, Hearing Care, Automotive Sales

Customer Success Manager – m/f/d, Software Startup