Mateo

Customer Success Manager

• Conduct onboarding: You ensure customers can start using our platform quickly and independently.
• Lead trainings: You help customers gain a deeper understanding of the software and get more value out of hellomateo.
• Support day-to-day operations: Pragmatic, fast and reliable — you are there when it matters.
• Optimize the customer journey: You analyze usage data and feedback and continuously refine the process.
• Identify growth opportunities: You spot up- and cross-selling opportunities in close coordination with Sales.
• Be the voice of the customer: You bring customer perspectives directly to the Product and Tech teams.
• Structure feedback: You document user feedback and KPIs to continuously improve our services.

Customer Success Manager – Software Startup