Mateo

Customer Success Manager

• Conduct onboarding: Ensure customers can start using our platform quickly and independently.
• Lead training sessions: Help customers gain a deeper understanding of the software and get more value out of hellomateo.
• Support day-to-day operations: Be pragmatic, fast, and reliable — you’re there when it matters.
• Optimize the customer journey: Analyze usage data and feedback and continuously refine the process.
• Identify growth opportunities: Spot up- and cross-selling opportunities in close coordination with Sales.
• Be the voice of the customer: Bring customer perspectives directly to the product and tech teams.
• Structure feedback: Document user feedback and KPIs to continuously improve our services.

Customer Success Manager – m/f/d, Software Startup

Customer Support

• You receive support requests via chat, email and phone and handle them independently
• You analyze issues, answer questions about using our platform and find pragmatic solutions
• You escalate more complex cases in a structured way to our Tech or Customer Success team
• You maintain our internal knowledge base and help further develop self-service resources
• You provide feedback from customer interactions directly to the product team — your perspective matters
• You actively contribute to improving internal support processes

Customer Success Manager – m/f/d, Software Startup

Customer Support Manager – Software Startup