Junior Student Success Manager

Masters of Marketing

Student Success Manager ensuring smooth training operations for digital education participants. Acting as a liaison between instructors and learners in a fully remote environment.

Posted 7/16/2026full-timeRemote • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and service mindset while managing administrative processes related to course delivery. Proficient in maintaining organization and reliability in a dynamic environment, with a focus on participant support and process improvement.

Highest-signal resume keywords

Communication & Service MindsetGerman Language Proficiency (C2)Google Workspace ProficiencyOrganizational SkillsEmpathy & Sensitivity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-ResponsibilityProblem-SolvingProactive ApproachInterpersonal Skills

Tools & Technologies

Google WorkspaceCRM ToolsSupport Tools

Industry Keywords

Administrative ProcessesCourse DeliveryParticipant ExperienceEducation VouchersContract Documents

About the role

Key responsibilities & impact

You are the first point of contact for our participants; you ensure smooth training operations and handle general administrative tasks as well as light IT duties.
You are responsible for the smooth execution of administrative processes related to course delivery and act as the interface between the teaching team and participants.
You handle the processing of education vouchers, prepare contract documents, record absences, and issue certificates upon successful completion.
You provide guidance and assistance to participants, prospects, and colleagues via video calls or telephone when questions or issues arise.
You maintain close communication with our funding partners regarding reporting and extensions of measures for participants.
You support improvements to internal processes to continuously enhance the participant experience.

Requirements

What you’ll need

Communication & Service Mindset: You communicate clearly, kindly, and solution-oriented — and enjoy actively supporting participants.
Structure & Reliability: You work in an organized manner, prioritize effectively, and keep track of multiple concurrent topics.
Self-Responsibility: You work independently, tackle issues proactively, and find pragmatic solutions instead of waiting for instructions.
Empathy & Sensitivity: You can empathize with different life situations and provide respectful support to people — even in challenging moments.
Hands-on Mentality: You enjoy a dynamic environment with varied tasks and want to make a real impact.
German: You speak and write German at a native level (C2).
Tools & Digital Skills: Confident use of Google Workspace (Gmail, Calendar, Docs, etc.); ideally initial experience with CRM/support tools (e.g., HubSpot).

Benefits

Comp & perks

100% Remote - work from wherever you are most productive.
Fair compensation package that reflects responsibility & impact.
Flexible working hours & a high level of trust — we focus on the output of your work.
Structured onboarding and personal development through regular feedback.
Team spirit despite being remote — we regularly meet for team events (mostly in Germany).
EGYM Wellpass - reduced-rate membership (€16/month) with access to numerous fitness and sports offerings in Germany.
Alternatively: Givve Card - €50 monthly tax-free for discretionary use in Germany (e.g., shopping).
BusinessBike - lease the bike of your choice to stay mobile and active in everyday life.