Masters of Marketing

Customer Success Manager

• You are the first point of contact for our participants; you ensure smooth course operations and handle general administrative tasks as well as light IT duties.
• You are responsible for the smooth execution of administrative processes related to course delivery and act as a liaison between the teaching team and participants.
• You handle education vouchers, prepare contract documents, record absences, and issue certificates upon successful completion.
• You support participants, prospective participants, and colleagues with questions or issues via video calls or telephone.
• You maintain close contact with our funding bodies regarding reporting and extensions of measures for participants.
• You support the improvement of internal processes to continuously enhance the participant experience.

Junior Student Success Manager

Manager

• You are the primary point of contact for our participants; you ensure smooth training operations and handle general administrative tasks as well as light IT duties.
• You are responsible for the smooth running of administrative processes related to course delivery and act as the liaison between the instructor team and participants.
• You handle processing of education vouchers, preparation of contract documents, recording absences, and issuing certificates upon successful completion.
• You support participants, prospects, and colleagues via video calls or phone, assisting with questions or issues.
• You maintain close communication with our funding bodies regarding reporting and extensions of measures for participants.
• You contribute to improving internal processes to continuously enhance the participant experience.

Student Success Junior Manager

• You are the primary point of contact for our participants, ensuring smooth training operations and handling general administrative tasks as well as light IT duties.
• You are responsible for the smooth execution of administrative processes related to course delivery and act as the interface between the teaching team and participants.
• You handle the processing of education vouchers, prepare contract documents, record absences, and issue certificates upon successful completion.
• You assist participants, prospective participants, and colleagues with questions or issues via video calls or by phone.
• You maintain close communication with our funding agencies regarding reporting and requests to extend measures for participants.
• You contribute to improving internal processes to continuously enhance the participant experience.