Senior Customer Success Manager – Parental-leave cover, remote possible

voiio

Senior Customer Success Manager developing strong client partnerships and driving commercial growth at voiio. Supporting enterprises in improving employee well-being through effective onboarding and stakeholder engagement.

Posted 7/20/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise customer accounts, with a focus on upselling and cross-selling opportunities. Strong analytical skills are essential for setting priorities based on data and KPIs while maintaining effective communication across various channels.

Highest-signal resume keywords

Account ManagementEnterprise Customer SuccessContract NegotiationData AnalysisB2B Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements AnalysisKPI ManagementUpsellingCross-SellingContract Negotiation

Soft Skills

EmpathyProfessionalismStrong CommunicationTeam Collaboration

Certifications & Qualifications

University Degree in Business, Media, or Communications

Industry Keywords

B2BCustomer SuccessSales EnvironmentHRStartupsAgency

About the role

Key responsibilities & impact

Conduct onboarding for new corporate customers and perform requirements analyses
Own a portfolio of enterprise customers and manage performance using clear KPIs
Continuously develop and strengthen business relationships
Engage employees through presentations and targeted campaigns
Advise on our product and establish processes to identify cross‑ and upselling opportunities
Lead contract negotiations through to closing

Requirements

What you’ll need

University degree, preferably in Business, Media, Communications, or a related field
At least 5 years of relevant professional experience, ideally in a sales environment
Consistently professional, empathetic, and service‑oriented approach to work
Strong communicator across all channels (email, phone, in person)
Proven experience independently managing enterprise accounts as an Account Manager or Customer Success Manager — including upsell & cross‑sell and contract negotiations
Analytical mindset with the ability to set priorities based on data and KPIs
Team player who enjoys interdisciplinary collaboration
Preferably experience in B2B software, HR, startups, or agency environments

Benefits

Comp & perks

Unlimited access to our voiio platform — from talks and leisure offers for you and your family to fitness classes and assistance finding medical specialists
30 days of vacation per year
In Berlin: flexible working with the option to work from home, flexible hours, and up to 6 weeks of remote work per year
Attractive office in Berlin‑Kreuzberg
Regular strategy days and team activities (from pub quizzes and city cycling events to shared breakfasts and corporate volunteering)
Plus: short decision‑making processes, real ownership, a highly appreciative and values‑driven company culture, and the opportunity to make social impact measurable