Implementation Specialist

• Lead and mentor a global team of managers and individual contributors in Customer Success and Implementation Management
• Act as senior escalation contact for complex operational queries
• Unify operations across multiple time zones with standardized playbooks and performance metrics
• Identify and implement operational process improvements and technical automations
• Establish clear operational handoff frameworks for clients
• Govern implementation management framework to ensure timely project delivery and technical execution
• Monitor and optimize time-to-activation metrics for merchant processing volumes
• Manage partner risks and ongoing client friction to protect recurring gross profit base
• Champion cross-functional alignment with various departments and serve as internal voice of the customer

Customer Success & Implementation Director

Customer Success Manager

• Design and own the lifecycle journeys, onboarding, retention, reactivation, that run without you touching them daily.
• Build referral and virality programmes that turn customers into the acquisition channel.
• Launch cross-sell journeys that introduce customers to credit, savings and insurance at the right moment, not the loudest one.
• Set up the triggers, segments and logic that make each journey react to real behaviour.
• Test, measure and iterate. Kill what doesn't move the number, scale what does.
• Partner with Product and Data to get the event tracking and attributes your journeys actually need.
• Report on lifecycle performance in numbers a CMO can act on, not a dashboard nobody opens.

Senior CRM Manager – Automations

• Own the global CRM strategy across the full customer lifecycle.
• Lead and develop a high-performing CRM team, creating a culture of experimentation, accountability, customer focus and continuous improvement.
• Build CRM into one of Paysend’s core growth engines, delivering measurable business impact.
• Drive improvements in activation, repeat transactions, retention, reactivation and customer lifetime value.
• Build and prioritise a roadmap of growth initiatives based on customer behaviour, data and business opportunities.
• Create a strong experimentation culture with continuous A/B testing, clear learning and measurement of incremental business impact.
• Develop personalised customer journeys based on behavioural triggers instead of calendar campaigns.
• Introduce AI-driven personalisation and predictive lifecycle capabilities where they create real value for customers and the business.
• Partner closely with Product, Data, Analytics, Marketing and Regional teams to improve customer experience and business performance.
• Build reporting that clearly connects CRM activity with business outcomes, including retention, transaction volume, revenue contribution and lifetime value.

CRM Director

Onboarding Specialist

• Conducting robust reviews of new Mettle account applications, ensuring our customers align with NatWest Boxed's risk appetite
• Identifying and mitigating economic crime risks, escalating effectively when needed to protect both our customers and Mettle
• Operating diligently within NatWest Group policies and NatWest Boxed established processes, ensuring compliance and consistency
• Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency, helping us scale and improve
• Reviewing Know Your Customer (KYC) / Know Your Business (KYB) check reports and application data to prevent application fraud and truly understand the nature and purpose of the account
• Reviewing name screening hits for Politically Exposed Persons (PEPs), Sanctions, and Adverse Press, escalating true matches or making well-rationalised discounting decisions
• Investigating application fraud and other economic crime-related alerts from internal and external databases, like the Untoward Incident Database (UID) and Cifas
• Contacting customers, managing your chats within our Service Level Agreements (SLAs) and communicating clearly and concisely, always embodying Mettle's supportive tone of voice

Customer Due Diligence Analyst – Onboarding

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Client Success Associate, Dutch/German

• Design, build, and evolve backend services that support the complete customer order lifecycle, from order creation through to fulfilment and completion.
• Develop scalable microservices and APIs using Java/Kotlin, enabling reliable and efficient order processing across multiple channels.
• Contribute to event-driven architectures using Kafka to support high-volume transactional workflows across Payments, Pricing, and Fulfilment domains.
• Design and evolve GraphQL and REST APIs, ensuring consistency, performance, scalability, and an excellent developer experience.
• Build resilient, low-latency solutions using distributed databases, caching technologies, and modern architectural patterns.
• Collaborate closely with Product Managers, Engineers, Architects, and business stakeholders to solve complex commerce challenges.

Senior Software Engineer – Customer Order

• Be the Samsara advisor, managing the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
• Own the project management including project plans, RAID logs and governance meetings
• Lead solution workshops to develop L1 processes for each business process
• Guide customers through change management processes including policy, comms and training
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

Strategic Enterprise Implementation Consultant

• Leading customer implementation projects from initiation through to successful adoption and completion.
• Building strong working relationships with customers and serving as a key point of contact throughout implementation projects.
• Facilitating discovery sessions and workshops to understand customer processes, requirements and objectives.
• Delivering engaging product demonstrations, training sessions and implementation workshops.
• Creating and managing implementation plans, milestones and project activities.
• Configuring the SFG20 platform to align with agreed customer requirements.
• Analysing, preparing and importing customer data using Microsoft Excel.
• Providing practical guidance and support to help customers overcome implementation challenges.
• Collaborating with colleagues across Professional Services, Customer Success, Sales, Product and Support to ensure a seamless customer experience.
• Capturing requirements, documenting project activities and sharing implementation outcomes.
• Identifying opportunities to improve implementation processes, customer journeys and ways of working.
• Exploring and using new technologies, automation and AI-powered tools where they can support productivity, quality or customer outcomes.

Implementation Consultant

• Deliver end user training on the correct use of device for implementations and contract training
• Work with both internal and customer teams to plan and project manage implementations
• Create and deliver training programs for customers in the use of Radiometer products
• Provide onsite face to face training to healthcare professionals on the use of Radiometer products

Application & Implementation Specialist

• Build trust and long-term relationships with all customers in your portfolio
• Support customers across multiple geographies and time zones
• Manage and guide organic implementation including training, and technical account setup
• Engage customers in business operations discovery during onboarding to ensure successful and strategic technical account setup, and work with technical teams to deliver customized accounts
• Work closely with Sales, Product, and other internal stakeholders to deliver success for customers throughout the customer lifecycle
• Identify areas of opportunity to growth portfolio revenue
• Track and monitor account health and identify any areas of concern, and/or opportunities for growth; deliver consistent and meaningful business reviews to key stakeholders
• Execute customer success plans
• Harvest customer success stories and testimonials from customers capturing business outcomes
• Demonstrate product capability, functionality, and potential business outcomes
• Act as a direct point of contact for escalation of customer issues, identifying and directing internal resources to help find a resolution
• Directly handle escalated support tickets
• Maintain customer and product usage intelligence using our CRM and customer engagement platforms. Preparation and delivery of feature requirements and feedback reports directly to the Product team
• Create and deliver executive business reviews
• Any related ad-hoc or project tasks as required
• Participate in cross-functional projects across teams

• Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland
• Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships
• Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion
• Provide world-class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews
• Capture and share product feedback with our engineering and product teams
• Demonstrate an interest in gaining technical expertise related to our products and offerings
• Report to the client services team to establish and meet account management goals and objectives
• Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients
• Stay up to date with the changing landscape of data privacy regulations

Enterprise Customer Success Manager

• Respond to Customer Enquiries – you'll manage inbound phone calls, emails and enquiries from customers, providing a friendly, knowledgeable and efficient experience from first contact
• Guide Customers Through the Onboarding Journey – you'll support new customers through every stage of the onboarding process, ensuring they understand what to expect and have everything they need for a smooth experience
• Understand Customer Requirements – you'll take the time to understand each customer's circumstances, home setup and charging requirements to provide accurate guidance and tailored solutions
• Provide Product and Service Support – you'll explain our products, services and processes in a clear, simple and approachable way, helping customers make informed decisions
• Resolve Customer Queries – you'll take ownership of customer questions and concerns, working across teams where necessary to deliver timely and effective resolutions
• Deliver an Exceptional Customer Experience – you'll build trust and confidence with customers by providing proactive communication, regular updates and a seamless onboarding experience from enquiry through to installation
• Maintain Accurate Customer Records – you'll ensure all customer interactions, onboarding progress and support activities are accurately recorded within our CRM and internal systems
• Collaborate Cross-Functionally - you’ll work with Marketing, Product, and Operations teams to ensure a smooth customer journey
• Champion our values - you’ll model Trust, Edge, and Care in all partner interactions, ensuring Pod is recognised as a credible charging solution, bringing the voice of the customer back to the business.

Customer Success Executive – 12 Month Placement

• Collaborate with our Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients to increase likelihood of engaging and purchasing a license.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.
• Facilitate prospect and/or client calls to understand client priorities and challenges, and articulate the value of Gartner’s renowned products and services.
• Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
• Support continuous improvement strategies that align with team, client, and organizational priorities.

Client Success Associate – Spanish Speaking

• Shape and grow Duffel's Customer Success function, establishing the processes, ways of working and team structure that support our next stage of growth.
• Lead, coach and develop a team of Customer Success Managers across London and New York.
• Design and embed scalable processes, playbooks and operating rhythms that help the team deliver an exceptional customer experience.
• Be a player-coach, supporting your team through executive customer conversations, complex escalations, at-risk accounts and key business reviews when needed.
• Partner closely with Product, Sales and Engineering to bring the voice of the customer into product and commercial decisions.
• Use customer insights and performance data to improve adoption, retention and long-term customer value.
• Travel regularly to meet customers and colleagues, including trips to the US (around 30% travel).

Head of Customer Success

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines
• Orchestrate executive meetings with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
• Serve as a mentor to the wider Customer Success and Support teams
• Champion and embed Samsara’s cultural principles as we scale globally

Strategic Customer Success Manager

• End-to-End Implementation: Run customer onboarding from kick-off to a live, working deployment as a core part of our team.
• Close the Loop: Work with customers to understand their needs, configure the product, identify patterns across different users, and translate those patterns into production-ready code.
• Technical Service Delivery: Build integrations, execute data migrations, and develop custom configurations to make the software work seamlessly for landlords.
• Relationship Management: Check in regularly with customers, resolve technical issues before they fester, and build genuine confidence and trust in our platform.

Senior Customer Engineer

• Guide teams and leaders on Agile principles, practices, tools, and methodologies
• Coach and Develop colleagues to embed Agile ways of working
• Help teams identify and address impediments to Agile execution
• Use data and metrics to identify opportunities for improvement and growth
• Collaborate with other Agile Coaches and contribute to a network of Agile champions

Agile Implementation Manager

• Provide technical assistance and troubleshooting support to customers and field teams across the EMEA region
• Build trusted relationships with customers and internal stakeholders
• Support product installations, upgrades, and technical investigations
• Collaborate with cross-functional teams, including Service, Sales, Quality, and R&D
• Continuously develop your technical expertise and become a subject matter expert within your area
• Contribute to improving customer satisfaction and operational excellence

• Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of ~450 accounts
• Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments
• Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions
• Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolve your programs based on what's working
• Support and coach your team through renewal and expansion conversations, ensuring commercial confidence and consistency across the book
• Manage and report on key retention metrics, renewal forecasting, and customer health across a $22M+ ARR portfolio
• Serve as a key stakeholder and voice for the scaled segment internally, influencing tooling, process, and product roadmap decisions

Manager, Scaled Customer Success

• Own and manage a portfolio of international publisher accounts, serving as their primary relationship contact at VitalSource
• Drive account health by helping publishers meet their goals, navigate industry challenges, and get maximum value from their partnership with VitalSource
• Lead publisher discovery conversations, reviews, and strategic check-ins tailored to each account's goals and maturity
• Identify and escalate risks early, churn signals, platform friction, contractual ambiguity, rather than waiting for publishers to raise them
• Work collaboratively with internal teams
• Step in confidently when a publisher has an issue, troubleshooting, coordinating internally, and keeping the publisher informed throughout
• Contribute to team processes, documentation, and internal knowledge-sharing, this team runs on good process, and everyone is expected to maintain it
• Represent publisher needs clearly and credibly in conversations with internal teams
• Use various internal systems, analytics, and project management platforms as part of your daily workflow

Customer Success jobs in United Kingdom

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Customer Success & Implementation Director

Senior CRM Manager – Automations

CRM Director

Customer Due Diligence Analyst – Onboarding

Client Success Associate, Dutch/German

Senior Software Engineer – Customer Order

Strategic Enterprise Implementation Consultant

Implementation Consultant

Application & Implementation Specialist

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Executive – 12 Month Placement

Client Success Associate – Spanish Speaking

Head of Customer Success

Strategic Customer Success Manager

Senior Customer Engineer

Agile Implementation Manager

Implementation Specialist

Manager, Scaled Customer Success

Customer Success Manager