Implementation Consultant

SFG20

Implementation Consultant at SFG20 assisting customers with software implementation and project coordination. Focused on building relationships and ensuring successful technology adoption.

Posted 7/23/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS implementation projects, facilitating customer workshops, and managing project activities while ensuring strong stakeholder relationships and effective communication. Proficient in data analysis using Microsoft Excel and committed to continuous improvement through the adoption of new technologies.

Highest-signal resume keywords

SaaS Implementation ExperienceProject Coordination SkillsMicrosoft Excel ProficiencyStakeholder ManagementCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRequirements GatheringSoftware ImplementationProject ManagementProcess Improvement

Soft Skills

Problem-SolvingAnalytical ThinkingCommunication SkillsFacilitation SkillsOrganizational Skills

Tools & Technologies

SFG20 PlatformCRM SystemsProject Management SystemsAI-Powered ToolsFacilities Management Software

Industry Keywords

B2B Software SolutionsCAFMCMMSIWMSAsset Management

About the role

Key responsibilities & impact

Leading customer implementation projects from initiation through to successful adoption and completion.
Building strong working relationships with customers and serving as a key point of contact throughout implementation projects.
Facilitating discovery sessions and workshops to understand customer processes, requirements and objectives.
Delivering engaging product demonstrations, training sessions and implementation workshops.
Creating and managing implementation plans, milestones and project activities.
Configuring the SFG20 platform to align with agreed customer requirements.
Analysing, preparing and importing customer data using Microsoft Excel.
Providing practical guidance and support to help customers overcome implementation challenges.
Collaborating with colleagues across Professional Services, Customer Success, Sales, Product and Support to ensure a seamless customer experience.
Capturing requirements, documenting project activities and sharing implementation outcomes.
Identifying opportunities to improve implementation processes, customer journeys and ways of working.
Exploring and using new technologies, automation and AI-powered tools where they can support productivity, quality or customer outcomes.

Requirements

What you’ll need

Experience implementing SaaS or B2B software solutions in a customer-facing role.
Experience guiding customers through software implementation projects from discovery to go-live.
Ability to gather requirements and translate business needs into practical software solutions.
Strong project coordination and organisational skills, with the ability to manage multiple priorities.
Experience using Microsoft Excel to analyse and manipulate data.
Confidence facilitating meetings, workshops, demonstrations and training sessions.
Strong communication, stakeholder management and relationship-building skills.
Effective problem-solving and analytical thinking skills.
A commitment to continuous improvement and a willingness to learn and adopt new technologies.
Desirable Experience: Experience working with Facilities Management, Asset Management or Built Environment software solutions; Knowledge of CAFM, CMMS, IWMS or similar platforms; Understanding of building maintenance, statutory compliance or asset management processes; Experience using CRM or project management systems; Experience using technology or AI-powered tools to improve productivity, documentation or customer outcomes.

Benefits

Comp & perks

26 days holiday + Bank holidays + buy up to 5 days
Private Medical insurance with BUPA
Remote/Hybrid first policy
Employee Assistance programme with WeCare
Enhanced Family Friendly Benefits
Gym Discounts
and more!