Customer Due Diligence Analyst – Onboarding

NatWest Group

Customer Due Diligence Analyst role focusing on robust account application reviews and economic crime risk mitigation in a fast-paced environment. Engaging with customers and ensuring adherence to regulations within the NatWest Group.

Posted 7/24/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Due Diligence (CDD) and Financial Crime prevention, with a strong focus on compliance and risk management. Proficient in reviewing KYC/KYB reports and managing economic crime risks while maintaining exceptional communication and analytical skills.

Highest-signal resume keywords

Customer Due Diligence (CDD)Financial Crime PreventionKnow Your Customer (KYC)Risk-Based ApproachExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Economic Crime KnowledgeApplication Fraud InvestigationKYC/KYB ReviewName Screening AnalysisAttention to Detail

Soft Skills

Analytical MindCritical ThinkingTime ManagementProactive ApproachCalm Under Pressure

Tools & Technologies

Untoward Incident Database (UID)Cifas

Industry Keywords

AMLPEPsSanctionsRisk AppetiteService Level Agreements (SLAs)

About the role

Key responsibilities & impact

Conducting robust reviews of new Mettle account applications, ensuring our customers align with NatWest Boxed's risk appetite
Identifying and mitigating economic crime risks, escalating effectively when needed to protect both our customers and Mettle
Operating diligently within NatWest Group policies and NatWest Boxed established processes, ensuring compliance and consistency
Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency, helping us scale and improve
Reviewing Know Your Customer (KYC) / Know Your Business (KYB) check reports and application data to prevent application fraud and truly understand the nature and purpose of the account
Reviewing name screening hits for Politically Exposed Persons (PEPs), Sanctions, and Adverse Press, escalating true matches or making well-rationalised discounting decisions
Investigating application fraud and other economic crime-related alerts from internal and external databases, like the Untoward Incident Database (UID) and Cifas
Contacting customers, managing your chats within our Service Level Agreements (SLAs) and communicating clearly and concisely, always embodying Mettle's supportive tone of voice

Requirements

What you’ll need

CDD or Financial Crime knowledge
Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB)
A curious and analytical mind, adept at applying a risk-based approach to efficiently manage high volumes of work
Proven ability to thrive in a fast-paced environment, handling multiple priorities with precision and calm
Excellent communication skills, both written and verbal, with a strong command of English
Sharp critical thinking, sound decision-making, and exceptional time management
Meticulous attention to detail and a proactive, self-starting approach to your work and record-keeping.

Benefits

Comp & perks

Career development opportunities