NatWest Group

Project Manager

• Prepare, analyse and provide reporting on all project plans, controls and resource plans
• Engage appropriate stakeholders effectively to enable change to be implemented and handed over
• Lead a team through the project lifecycle, setting team objectives and carrying out individual assessments
• Identify, track, manage and mitigate project risks, assumptions, issues and dependencies
• Lead and define the production of a project initiation document
• Support the creation of a financial business case
• Track and report project costs

Project Manager, Director

Risk

• Delivering risk management initiatives that support effective application of the enterprise wide risk management framework
• Conducting risk obligations and improving understanding of risk management
• Supporting business in managing risks within a defined risk appetite
• Facilitating risk reporting and analysis of management information
• Developing guidance notes and training material to upskill the business
• Owning enterprise wide risk management framework and processes
• Supporting management in facilitating regular stakeholder meetings
• Evaluating adequacy and effectiveness of controls

Risk & Controls Associate

Vice President

• Advising on appropriate pay constructs
• Collations and analysis of market data
• Support for business cases
• Advice on exit packages
• Annual pay review and bonus process
• Remuneration design
• Policy guidance
• Reward benchmarking
• Develop pay constructs for balance of fixed and variable pay
• Design fixed pay construct including pensions and benefits provision
• Co-sponsoring the annual pay review process
• Providing HR ExCo and bank-wide leaders with insights and challenge regarding compensation
• Governing the compensation approval requests and severance approval requests processes
• Managing delivery against financial plans and budgets

VP, Reward Partner

Customer Support

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

Customer Service – Operations Credit Analyst

• Leading successful customer and business outcomes by making sure that your unit is efficiently planned.
• Focus on optimising capacity and managing operational escalations, disputes and risks.
• Actively review performance targets and drive the team to identify trends and address areas of improvement.
• Oversee process re-engineering and automation initiatives, collaborating with support functions.
• Drive the engagement and development of colleagues, ensuring a plan is in place for training and accreditation.
• Ensure SLAs are achieved, using resources optimally and reducing costs where possible.
• Develop and maintain up-to-date process documents to define KPIs, measurements and reporting of critical MI.

Head of Customer Service & Operations Unit, Director

• Responsible for the end to end delivery of projects within time, cost and quality
• Manage and report on project costs and make sure the project is completed within allotted budgets
• Lead the analysis of problem and opportunity statements and prepare estimates for approval
• Create a financial business case
• Prepare and take ownership for all project plans and controls and resource plans
• Ensure all project deliverables satisfy the requirements and adhere to the agreed governance framework
• Track, report and realize project benefits, taking necessary action if benefits are affected by changes

Project Manager, Payments, VP

Onboarding Specialist

• Conducting robust reviews of new Mettle account applications, ensuring our customers align with NatWest Boxed's risk appetite
• Identifying and mitigating economic crime risks, escalating effectively when needed to protect both our customers and Mettle
• Operating diligently within NatWest Group policies and NatWest Boxed established processes, ensuring compliance and consistency
• Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency, helping us scale and improve
• Reviewing Know Your Customer (KYC) / Know Your Business (KYB) check reports and application data to prevent application fraud and truly understand the nature and purpose of the account
• Reviewing name screening hits for Politically Exposed Persons (PEPs), Sanctions, and Adverse Press, escalating true matches or making well-rationalised discounting decisions
• Investigating application fraud and other economic crime-related alerts from internal and external databases, like the Untoward Incident Database (UID) and Cifas
• Contacting customers, managing your chats within our Service Level Agreements (SLAs) and communicating clearly and concisely, always embodying Mettle's supportive tone of voice

Customer Due Diligence Analyst – Onboarding

• Authourising and investigating all transactions
• Collecting and analysing required information from customers and businesses
• Reviewing processes for automation or enhancement

Customer Service – Operations Analyst

Android Engineer

• Designing, producing, testing and implementing working software
• Developing knowledge of aspects of the associated platform across the disciplines of business, applications, data and infrastructure.
• Liaising with principal engineers, architects in the domain and other key stakeholders
• Applying Agile methods to the development of software on the backlog
• Producing resilient and long-lived software and acting flexibly to cope with future needs
• Delivering intentional architecture and formulating emergent design through innovative ideas, experimentation and prototyping
• Designing and developing software with a focus on the automation of build, test and deployment activities, using executable patterns

Software Engineer, Android

Full-stack Engineer

• Join as a Software Engineer, designing, producing, testing, and implementing software
• Develop knowledge of the platform across business, applications, data, and infrastructure
• Liaise with principal engineers, architects, and key stakeholders
• Apply Agile methods for software development
• Produce resilient, long-lived software
• Deliver architecture and formulate design through innovation and prototyping
• Design and develop software focusing on automation of build, test, and deployment activities

Software Engineer, iOS

AI Engineer

• Engineering and maintaining innovative, customer centric, high performance, secure and robust solutions
• Working within a feature team to engineer software, scripts and tools
• Producing complex and critical software rapidly and of high quality that adds value to the business
• Working in permanent teams responsible for the full life cycle, from initial development through enhancement, maintenance to replacement or decommissioning
• Collaborating to optimise software engineering capability
• Designing, producing, testing and implementing working software solutions
• Working across the life cycle from requirements analysis and design through coding to testing, deployment and operations

Software Engineer, AI

Manager

• Manage external advisers and stakeholders to deliver TDS client transactions
• Deal with all matters in relation to real estate transactions
• Complete appropriate checks and documentation regarding scheme events
• Ensure legal and regulatory changes are implemented into policies and procedures
• Work with TDS Legal to co-ordinate legal services to TDS
• Identify and manage the escalation of conduct risk

Depositary Services Transaction Manager

Community Manager

• Help shape and embed a culture of innovation across the bank
• Drive colleague engagement by leveraging existing innovation capabilities
• Establish and inspire a network of innovation ambassadors
• Collaborate with teams across the bank

Innovation Programme Manager – Community Engagement

Executive Assistant

• Providing essential high-quality support to four business leaders
• Managing diaries and inboxes, making sure that all emails are actioned
• Organising and monitoring paper and electronic filing systems
• Organising internal and external meetings
• Processing expenses and invoices
• Managing travel bookings

Personal Assistant – Private Banking

Marketing

• Develop and deliver marketing strategies and briefs
• Define customer marketing and communications activities
• Manage and track marketing campaign budgets
• Build strong relationships with key stakeholders