Senior Customer Engineer

Made Tech

Customer Engineer working with clients on software for the social housing sector. Focusing on implementation, service delivery, and building genuine customer relationships.

Posted 7/21/2026full-timeAny UK Office Hub • 🇬🇧 United KingdomSenior💰 £50,000 - £60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end implementation and technical service delivery, with a strong focus on Agile practices, CI/CD, and TDD. Capable of building relationships with diverse stakeholders while delivering quality, maintainable software solutions.

Highest-signal resume keywords

End-To-End ImplementationAgile PracticesCI/CDTechnical Service DeliveryRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ShippingData MigrationCustom ConfigurationProduction-Ready CodeMulti-Tenanted Environment

Soft Skills

Adaptable CommunicatorSelf-DirectedCollaborativeEmpathetic

Tools & Technologies

CursorClaudeCopilot

Industry Keywords

Social HousingCustomer OnboardingTechnical Issue Resolution

About the role

Key responsibilities & impact

End-to-End Implementation: Run customer onboarding from kick-off to a live, working deployment as a core part of our team.
Close the Loop: Work with customers to understand their needs, configure the product, identify patterns across different users, and translate those patterns into production-ready code.
Technical Service Delivery: Build integrations, execute data migrations, and develop custom configurations to make the software work seamlessly for landlords.
Relationship Management: Check in regularly with customers, resolve technical issues before they fester, and build genuine confidence and trust in our platform.

Requirements

What you’ll need

Experienced: You have demonstrable experience shipping product in a team. You know the difference between clean work and a shortcut, and you're ready for more ownership over your work.
Technically Capable: You can jump into a multi-tenanted environment with rich capabilities and differing tech stacks to deliver quality, maintainable software. You are a strong believer in Agile practices, CI/CD, and TDD.
AI-Native: Tools like Cursor, Claude, and Copilot are natural parts of your workflow. You use them to move faster and smarter, not as a crutch.
An Adaptable Communicator: You can move seamlessly between a strategic conversation with a Director of Repairs and a practical, empathetic one with a contact centre agent, building trust with both.
Self-Directed & Collaborative: You can spot what needs doing without waiting for a ticket, but you always loop your team in early. You thrive in a "small team, high ownership" culture.
Purpose-Driven: You want to use your technical skills to improve outcomes for social housing tenants across the UK.

Benefits

Comp & perks

You’ll have real ownership here—shaping what gets built and how alongside a small, dedicated team where your fingerprints will be all over the product.
30 days Holiday - we offer 30 days of paid annual leave
Flexible Working Hours - we are flexible with what hours you work
Flexible Parental Leave - we offer flexible parental leave options
Remote Working - we offer part time remote working for all our staff
Paid counselling - we offer paid counselling as well as financial and legal advice