Made Tech

Manager

• Onboard new services and team members as required, managing and inspiring the team to produce high quality outcomes.
• Manage your team’s capacity and measure success against contractual commitments such as SLAs and KPIs.
• Manage risks and issues that arise, providing regular reports to both internal and external stakeholders.
• Identify ways to improve and contribute beyond day-to-day delivery. This could be by participating in COP or supporting recruitment.

Senior Service Delivery Manager

Data Analyst

• Support the next stage in evolving our internal data operations
• Act as the Data Steward and ensure data integrity across systems
• Design solutions for reporting and insights from various data sources
• Collaborate with stakeholders to understand reporting pain points
• Guide engineering teams in building AI-ready infrastructure

Senior Internal Data Analyst

• Principal Service Delivery Manager's at Made Tech are responsible for managing services across Central Government, Health and Public Safety & Defence:
• Assessing the existing operational processes in place with our customers, providing recommendations for improvements and designing target operating models.
• Taking responsibility for understanding service requirements, shaping and delivering transition programmes on customer accounts providing SME engagement as a specialist managed service consultant.
• Implementing ways of working that encourage continuous improvement and user focused changes across a range of digital, data and platform services, without compromising on the stability and reliability of the service.
• Providing pre-sales support on bids using customer, stakeholder and managed services knowledge to meet customer needs, adding significant value and credibility and maximising bid opportunities for Made Tech.
• Champions and leads the development of knowledge management approaches and defines operational processes and systems to monitor, evaluate and maintain knowledge across flexible service management teams.
• Create repeatable and reusable processes that allow Managed Services to be delivered in a modular way.
• Taking the lead on establishing contracts and SOWs with customers, working closely with Client partners to manage customer relationships and build opportunities.
• Working closely with the engineering teams to define transition and support processes for products and services deployed across multiple government departments and/or local authorities.
• Implements processes, tools, and teams to ensure that the transition of services, service components and packages is planned and compliant; including but not limited to release and deployment activities, security patches and upgrade packages.
• Providing specialist advisory services and guidance, support and team leadership to our service teams and customers such as shaping the design and delivery of transition programmes, target operating models, supporting business case reviews and assuring key deliverables.
• Providing content generation and leading on support to industry objectives such as leading marketing initiatives, blogs, speaking at events etc.
• Leading and championing the Managed Service practice across Made Tech through CoP leadership and development and delivery of training/briefings, providing coaching and mentoring support etc.
• Promote and demonstrate continuous feedback such as from colleagues and customers and create and deliver plans to act on feedback.
• All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance obligations.

Principal Service Delivery Manager

People Operations

• The Head of People Experience is the visionary leader responsible for the human side of our talent and learning strategy. Your mission is to design and deliver a winning end-to-end journey that attracts the best talent and empowers them to do their best work - ultimately enabling Made Tech to grow, and delight our clients.
• You will oversee the high-impact areas of Talent Acquisition, Learning & Development, and Employee Engagement, ensuring our culture is a truly competitive advantage. By bridging the gap between business goals and individual aspirations, you will create an environment where high performance is standard, leadership is empathetic, and every employee feels a clear sense of purpose and progression.

Head of People Experience

Client Partner

• As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors.
• Specifically this role will be within Public Safety & Defence, with a strong focus on Home Office.
• You’ll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them.
• You will report to an Industry Director and lead on the creation and execution of a strategic account plan for each of your clients.
• Work with the account teams and staff on the ground to ensure we’re making strong progress towards our strategic growth goals in your accounts.
• Identify specific sales opportunities within your accounts and proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio.
• Lead on the qualification, pursuit and capture of these opportunities and personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £5M to £20M.
• Identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner.
• Work with marketing to help build awareness in your accounts and target accounts.
• Manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms.

Senior Service Delivery Manager

Senior Internal Data Analyst

Principal Service Delivery Manager

Head of People Experience

Client Partner – Public Safety & Defence