Made Tech

User Researcher

• Leads one / more research deliveries, ensuring all project team & stakeholders have a shared understanding of successful outcomes.
• Scope focus of research, so everyone involved has a shared understanding of successful outcomes
• Takes responsibility for ensuring a whole team approach to user research. Ensuring all stakeholders & team members are invited to participate in observing user research sessions.
• Leads the scoping of one or more research deliveries, defining research objectives, planning activities and leading the overall delivery of research.
• Works with Discipline head and peers to set best practise standards for the User Research team. This includes adhering to GDPR, MRS standards & GDS Service standards.
• Proficient mixed methodology researcher, is able to lead team analysis sessions, synthesis with the production of actionable insight reports.
• Builds relationships with clients & senior stakeholders, understanding their needs, can influence stakeholders and the strategic direction of the delivery.
• Has experience in writing / reviewing bids & supporting business development opportunities
• Provides oversight of user researchers working across the client account and promotes cross functional working relationships.
• People Management of user researchers
• Support the hiring and onboarding of colleagues across Strategy & Design
• Promote user centred thinking / practices at Made Tech and client offices
• Represent user-centred design community internally & externally

Lead User Researcher

Business Development Rep

• Identifying brand new business opportunities
• Creating business development strategies and opportunity win plans
• Building and maintaining strong relationships with senior government officials
• Understanding public sector procurement processes and influencing procurement teams
• Reaching and influencing new stakeholders at multiple government levels
• Possessing a deep understanding of government client needs and competitive landscape

Business Development Director

Manager

• As the Principal Delivery Manager, you will work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers.
• Collaborate with delivery teams and client stakeholders to identify and manage risk and solve issues that arise.
• You'll build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership.
• You will support the well-being and development of all team members within your portfolio, by ensuring they receive regular feedback and learning opportunities.
• Take the lead on bids, using your knowledge and experience to understand the problem and shape our response.
• Identify opportunities for Made Tech to deliver value for the client beyond the current project.
• Build relationships with senior stakeholders within your account.
• Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events.

Principal Delivery Manager

• Senior Delivery Managers are accountable for successful project delivery.
• Normally working within one or two teams, you will promote effective cross-functional delivery by building motivated, collaborative delivery teams.
• You will use agile methodologies, with additional processes for managing dependencies, supporting risk mitigation and resolution, and managing the project scope and budget.
• Senior Delivery Managers at Made Tech look for ways to contribute beyond the scope of delivery.
• This could include participating in and contributing to the Delivery Community of Practice (COP), managing the performance and development of a number of Delivery Managers and supporting recruitment activities.

Senior Delivery Manager

Proposal Manager

• support opportunities from the early stages of presales through to submission.
• assist with planning activities, managing timelines, and ensuring all documentation for bid responses is well-structured, compliant, and submitted on time.
• help maintain and update our knowledge management systems;
• support and contribute to bid, framework, and pipeline records;
• learn how public sector procurement works and how to align bids with customer needs;
• lead cross-functional teams to create persuasive, specific, and engaging proposals.
• contribute to writing well and inspire colleagues to do the same.

Bid & Proposal Coordinator – Apprentice

Data Engineer

• Define, shape and perfect data strategies in central and local government
• Help public sector teams understand the value of their data, and make the most of it
• Establish yourself as a trusted advisor in data driven approaches using public cloud services like AWS, Azure and GCP
• Contribute to recruitment efforts and take on line management responsibilities
• Implement efficient data pipelines & storage
• Join a data team on its mission to get data knowledge and skills out of silos and embedded into delivery teams

Lead Data Engineer

Product Manager

• Role: Senior Product Manager passionate about user-centred design, enabling public sector organisations to better design services that improve society.
• Report to one of our Lead Product Managers and lead on product within a client delivery team.
• Work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies.
• Inspire trust in the team, guide and coach teams through the product process and use influence to continuously iterate and improve ways of working and processes.
• Role model and lead teams with best practice in product discipline.
• Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs.
• Influence decision making which impacts the success of the team including scoping work, prioritisation, deadlines, budgets and evaluating risk.
• Work across one assignment for a client at one time.
• Coach, support and people manage more junior members of the Product team, steering and coaching them towards successful delivery and holding them accountable.
• Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice.
• Assist and be able to shape strategy, proposals, statements of work and roadmaps.
• Contribute to Made Tech’s community of practice for Product and collaborate with other disciplines.