Made Tech

Implementation Specialist

• End-to-End Implementation: Run customer onboarding from kick-off to a live, working deployment as a core part of our team.
• Close the Loop: Work with customers to understand their needs, configure the product, identify patterns across different users, and translate those patterns into production-ready code.
• Technical Service Delivery: Build integrations, execute data migrations, and develop custom configurations to make the software work seamlessly for landlords.
• Relationship Management: Check in regularly with customers, resolve technical issues before they fester, and build genuine confidence and trust in our platform.

Senior Customer Engineer

Client Partner

• As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors.
• You’ll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them.
• You will report to our Industry Director for Central and Devolved Government and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we’re making strong progress towards our strategic growth goals in your accounts.
• You’ll develop a razor-sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech’s value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity.
• You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio.
• You’ll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £10M to £25M.
• You’ll be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner.
• You will be expected to continually build your network and our influence within the client's organisation.
• You will expect to develop your network, find and win new opportunities by gaining referrals, building and extending your relationships across the public sector and at all times be a trusted advisor to your clients.
• Working in conjunction with Finance, you’ll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines.

Client Partner – Central Government

Full-stack Engineer

• We primarily write and deliver custom software for the public sector.
• We work across central and local government, as well as in health.
• Senior Software Engineers find themselves working on a variety of different problems from monoliths to microservices, upskilling colleagues and customers.
• Our teams have used Java, Ruby, Python, ES6 with React, as well as C# with .NET Core.
• Automation is important to our teams, so we make sure there is a CD pipeline set up to build, test, and release many times per day.
• High performing software delivery teams need to be empowered to iteratively and rapidly deliver changes all the way through to production.
• We ensure we document our architecture and infrastructure as code, using technologies such as Terraform and OpenAPI.

Senior Software Engineer

Designer

• Assure the successful design and delivery of public services by applying a holistic Service Design lens across technology, policy, process, and organisation.
• Build service design maturity, facilitating the design process, communicating complex service decisions to teams, and setting strategic expectations with senior stakeholders.
• Design, prototype and test seamless (online and offline) services, ensuring all organisational, service, and user outcomes are aligned.
• Championing the practice across Made Tech through CoP participation, development and delivery of training/briefings, providing coaching and mentoring support, etc
• Build trust with clients by demonstrating the value of a Service Design approach and understanding their strategic needs for service improvement.
• Support the commercial team to win new work by contributing strategic Service Design thinking and reviewing bids related to service transformation and user-centred design (UCD).
• Represent and advocate for user-centred Service Design publicly and internally through talks, blogs, and case studies, contributing to the definition of Made Tech's Service Design principles.
• Take an active role in the Service Design community, leading on developing and sharing good practice, and actively supporting the hiring and retention of expert Service Designers.

Senior Service Designer

• Delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services.
• Work is often self-initiated. Able to define an approach from first principles, and propose alternative ways to deliver.
• Fully responsible for meeting their objectives on an engagement.
• Understand the relationship between interaction and service design, other disciplines, and wider client organizational requirements.
• Defines what ‘good’ design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverables.
• Establish milestones and have a significant role in the assignment of tasks and/or responsibilities. Makes decisions which impact the success of assigned work, i.e. results, deadlines, and budget.
• Comfortable with owning a problem and are committed to seeing it through to resolution.
• Actively look to deliver a positive outcome, even if they can’t personally do it.
• Always willing to learn and develop.
• Give feedback often and understand that a balance of positive and constructive feedback is the most effective way to work.
• Comfortable having difficult conversations.

Senior Interaction Designer

Product Manager

• Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials.
• Assess project performance as a part of the billable delivery team, QA Product Management deliverables and outcomes, and ensure client satisfaction.
• Deliver Product Management elements alongside client and Made Tech delivery teams.
• Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to help support and develop their careers.
• Act as a Product Manager to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge.
• Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector.
• Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission.
• Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues.
• Serve as a thought leader within Made Tech, our account engagements ,the wider public sector, and represent the company at industry events.

Principal Product Manager

Recruitment

• Full-Cycle Recruitment Delivery: Lead the end-to-end hiring process for varied roles across the business - from initial briefing and sourcing to offer negotiation and handover to the Enablement team.
• Proactive Sourcing & Pipelines: Use a diverse variety of tools (LinkedIn, Hackajob, AI sourcing tools, community networks) to find and engage with passive talent. You will build talent banks for recurring roles so we can hire with speed when the business needs it.
• Inclusive Sourcing & Selection: Proactively source and engage with diverse talent pools through community outreach and specialised networks to ensure representative diversity.
• Market Intelligence: Regularly scan the external tech landscape to provide hiring managers with real-time data on competitor moves, salary benchmarks, and talent availability.
• Hiring Manager support: Act as a trusted advisor to managers; helping them to write compelling adverts and JDs, coaching them on inclusive interviewing techniques, and providing regular data-led updates on their vacancies.
• Candidate Experience Excellence: Ensure every candidate - regardless of the outcome - has a positive, high-feedback experience. You are the face of Made Tech and the primary guardian of our reputation during the hiring process.
• Brand Ambassadorship: Actively contributing to the Made Tech EVP by identifying human stories to share and showcase our culture externally.
• Recruitment Operations Support: Partner with the People Enablement team to ensure our ATS is up-to-date and that the administrative side of hiring (contracts, onboarding triggers) is seamless and error-free; identifying and flagging operational bottlenecks, proactively suggesting automation or process improvements to reduce Time to Hire.
• Internal Mobility Advocate: Proactively identify and support internal candidates for open roles. You will act as a career consultant for our people, helping them navigate internal moves and ensuring a consistent experience with external candidates.