Collector

• Collect payments on assigned delinquent accounts
• Review account documentation
• Contact customers/clients by telephone and/or written correspondence
• Arrange repayment schedules
• Minimize loss to the organization
• Work Monday and Thursday from 12pm–9pm; Tuesday, Wednesday, and Friday from 8am–5pm, with Friday rotating every three weeks, Central Time

Recovery Collector collecting delinquent-account payments for U.S. Bank

Recovery Collector

Recovery Collector collecting delinquent-account payments for U.S. Bank. Reviewing delinquent accounts, contacting customers, and arranging repayment schedules to minimize losses.

• Collect payment on assigned delinquent accounts
• Review account documentation
• Contact customers/clients by telephone and written correspondence
• Arrange repayment schedules
• Minimize loss to the organization

Recovery Collector collecting delinquent payments for U.S. Bank

Recovery Collector collecting delinquent payments for U.S. Bank. Reviewing accounts, contacting customers, and arranging repayment schedules to minimize losses.

• Complete daily follow-up or denial account assignments accurately and timely
• Identify and analyze underpayments, discrepancies, denials, and appeals
• Review posted payments and adjustments for accuracy
• Analyze EOBs to ensure proper reimbursement
• Research, document, track, respond to, and resolve appeals with third-party payers
• Communicate with payers regarding outstanding claims and payment variances
• Document all activity on patient accounts
• Collaborate with internal departments and external organizations to resolve reimbursement and appeals issues
• Monitor underpaid and denied claims for trends and root causes; report findings to the supervisor
• Recommend improvements and communicate trends and issues to management
• Follow best-practice processes in follow-up and customer service
• Participate in staff training related to Medicare/Medicaid requirements and follow-up processes
• Act in accordance with LCMC Health's mission and values and model ethical behavior
• Adhere to federal and state patient-information protection regulations and facility guidelines

Medical Collector managing healthcare claims, denials, appeals, and reimbursement for LCMC Health

Medical Collector – PB

Medical Collector managing healthcare billing, denials, appeals, and reimbursement for LCMC Health. Reviewing claims, analyzing EOBs, and resolving payment variances with payers.

• Conducting collection functions to reduce overall delinquency and prevent losses.
• Performing outreach to members with delinquent auto loans.
• Monitoring active repossession assignments.
• Processing redemption and liquidation of repossessed assets.
• Ensuring compliance with relevant laws and regulations.

Auto Collector responsible for reducing delinquency in auto loan portfolio

Auto Collector

Auto Collector responsible for reducing delinquency in the auto loan portfolio while ensuring compliance with state and federal collection laws and regulations. Conducting outreach and managing delinquent accounts.

• Assist management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures.
• Assist staff with questions concerning processes and procedures.
• Have a solid understanding of the Fair Debt Collections Practices Act.
• Prepare periodic reports on team specific tasks/goals.
• Perform collection functions as the department’s workload determines.
• Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
• Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics.
• Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
• Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
• Communicate company policies and procedures in conjunction with collection tactics and practices.
• Assist all members of collections staff with daily processes and procedures when required.
• Assist management with the handling of owner requests and complaints.
• Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff.
• Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
• Provide support for supervisors when they are out of office.
• Assist in special projects as requested by management.

Lead Collector supervising collection activity at Hilton Grand Vacations

Lead Collector

Lead Collector supervising collection activity to maintain delinquency percentages at Hilton Grand Vacations. Assisting staff with compliance and performing collection functions as needed.

• Establish contact with consumers to discuss delinquencies
• Identify the appropriate repayment programs/options
• Record accurate and detailed notes
• Meet or exceed daily, weekly and monthly performance goals
• Comply with policies and procedures of Eastern Account System
• Comply with FDCPA and state consumer protection laws

Collector managing consumer delinquencies and repayment options for Eastern Account Systems

Collector responsible for managing delinquencies at Eastern Account Systems. Engage with consumers to identify repayment options and achieve performance goals in a fully remote capacity.

• Conducting collection functions to reduce overall delinquency and prevent losses.
• Proactively reduce delinquency in the unsecured loan portfolio in accordance with the Credit Union’s policies.
• Perform outreach to members with delinquent unsecured loans.
• Handle charge-off loan processing, settlement maintenance, and loan modification processing.
• Manage delinquent accounts according to Collection Policy and Procedures.
• Ensure compliance with relevant laws and regulations.

Consumer Collector conducting collections for unsecured loans at PSECU

Consumer Collector

Consumer Collector at PSECU responsible for managing delinquent accounts and outreach to members. Ensuring compliance with collection laws and processes for unsecured loans.

• Calling on account to make sure they have been paid in full.
• If full amount is not paid find out why and what adjustments need to be made.
• Verify claims received.
• Follows up on all accounts from billing to zero balance.
• Maintains all logs in a timely and accurate manner.
• Does all necessary follow-up on billing/rebilling.
• Ensures all write-offs have gone through correctly.
• Sends follow-up letters to insurance companies.
• Patient collections on patients' responsibility after insurance payment.

Billing Collector responsible for patient account collections and billing follow-ups

Billing Collector managing accounts to ensure full payments, handling billing/rebilling, and patient collections post-insurance payments. Responsible for logs and communication with insurance companies.

• Communicate with account holders regarding the repayment of their defaulted student loan.
• Profile borrowers and obtain financial information.
• Update demographic and financial information on each call.
• Negotiate payment arrangements.
• Refer accounts for legal if applicable.
• Perform Skip Tracing.
• Use skip-tracing tools.
• Effectively communicate with third parties.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company specifications.
• Maintain continuing education, training in industry career development.
• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions.
• Integrate information obtained through training sessions and policy changes immediately into daily routine.

Collector handling student loan repayment communication and solutions.

Collector I

Collector managing communications related to student loan repayments. Providing solutions and negotiating repayment arrangements while ensuring compliance with regulations.

• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

Bad Debt Collector negotiating payment arrangements on medical debts

Medical Collector

Bad Debt Collector negotiating payment arrangements on overdue medical accounts while adhering to regulations and company policies. Responsible for inbound and outbound calls with consumers.

• The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls
• Contacting consumers in order to negotiate pay arrangements on early out accounts
• Following Federal, State, company and client collection guidelines and laws
• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements

First Party Medical Collector handling inbound and outbound patient calls

First Party Medical Collector

First Party Medical Collector responsible for negotiating pay arrangements for medical debts through inbound and outbound calls. Complying with federal and state guidelines while maintaining confidentiality and accuracy in records.

• Responsible for the collection of umbilical cord blood units for the Carolinas Cord Blood Bank
• Assist with education of the potential mother/donor about the Carolinas Cord Blood Bank
• Obtain delivery and neonatal information by reviewing medical records
• Ensure that the collection site phlebotomist collects maternal blood samples
• Collect the umbilical cord blood from the delivered placenta
• Maintain confidentiality with regard to identity of the maternal/infant donor pair
• Participate in the Quality Assurance Program for cord blood banking

Cord Blood Collector at Duke University School of Medicine collecting umbilical cord blood units

Cord Blood Collector

Cord Blood Collector at Duke University School of Medicine responsible for collecting umbilical cord blood units and educating potential donors. Collaborating with a team to support public banking and processing services.

• Taking inbound calls and making outbound calls for Surgery Centers regarding questions on bills and explaining benefits.
• Processing payments and setting up payment plans.
• Managing payment plans.
• Following up to make sure patient payments are correct and in line with our payment policies.
• Updating insurances and patient demographics when needed.
• Calling patients for missed payments and any changes in payment plans.

Self-Pay Collector managing billing inquiries for Surgery Centers

Self-Pay Collector – Remote

Self-Pay Collector handling billing inquiries for Surgery Centers via calls. Processing payments and managing payment plans for patient bills.

• Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

Collector handling debt collection for clients from Carrollton, TX

Collector responsible for persuading delinquent customers to establish repayment terms. Working within compliance of collection laws while meeting performance goals based in Carrollton, TX.

• Collecting unpaid parking citations, toll, and municipal debt
• Communicating with customers about their citations and negotiating repayment
• Documenting important account information for each call
• Providing excellent service to outbound/inbound callers
• Monitoring payment status of accounts and reviewing alternatives for payment
• Adhering to regulations, company, and client specifications for documentation

Collectors at Duncan Solutions handling unpaid parking citations and municipal debt

Collectors at Duncan Solutions responsible for negotiating repayment of unpaid citations and municipal debts. Documenting calls while assisting clients in resolving issues regarding their accounts.

• Communicate with customers about their parking citations.
• Provides excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations.
• Communicate with customers to collect delinquent funds and bring final closure to past due accounts.
• Establish contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations.
• Persuade customers to pay amounts due to unpaid parking citations.
• Reviews alternatives for payment with customers and monitors payment status of accounts.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Work within regulations, department/division and Compliance Policies.
• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
• Maintains proper documentation for discussions with customers and enters information into computer.
• Adheres to dialer schedule and work standards.
• Other duties assigned by management.

Collector contacting citizens for unpaid parking citations at Duncan Solutions, LLC

Collector position at Duncan Solutions, LLC handling communications for unpaid parking citations nationwide. Role involves negotiating repayment and maintaining accurate documentation.

• Generate high volume of outbound calls to early stage delinquent borrowers
• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
• Determine the reason for non-payment
• Document mortgage collection systems with all activities and communications
• Send Notice of Defaults (NODs) to customers when required
• Send letters to customers with pending post-dated payments
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
• Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director.
• Process mortgage payments in accordance with established guidelines
• Follow all company and departmental policies and procedures
• Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• Consistently meet or exceed monthly goals
• Be flexible with their time and schedule in order to meet the needs of the business
• Perform other duties that may be assigned by supervisor

Collector responsible for managing delinquent accounts at Triad Financial Services

Collector managing high volume of delinquent accounts for Triad Financial Services. Resolving payment issues and ensuring compliance with federal collection regulations.

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts.
• Making both inbound and outbound calls throughout the day
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Account Representative handling collections for auto finance company in Las Vegas

Account Representative handling inbound and outbound calls for collections at Western Funding Inc. Supporting dealer partners with financing options and accounts management.

• Maintain a working knowledge of financing contract types, including loans, leases, and purchase orders.
• Attempt daily contact on all assigned contracts, with priority accounts worked each day as defined by management.
• Communicate with customers via phone, letters, emails, and text messages in accordance with established procedures.
• Escalate delinquent accounts through the collection process in a timely and compliant manner.
• Negotiate past ‑ due fees within assigned approval authority guidelines.
• Project monthly delinquency for assigned contracts and provide visibility into expected portfolio performance.
• Process payments received over the phone by accurately entering them into the system for posting.
• Evaluate account collectability and recommend transfer to Recovery or Legal when appropriate.

Senior Collector responsible for managing contract payment collections at Navitas.

Senior Collector

Senior Collector responsible for managing past-due contract payments and fees. Ensuring compliance and effective communication with customers at Navitas.

Senior Collector managing delinquent contracts and communicating with clients professionally

Senior Collector responsible for collecting past-due contract payments and managing delinquency risk. Communicates with customers using various methods and escalates accounts as needed.

Collector jobs in United States

See all jobs on JobTailor

Recovery Collector

Recovery Collector

Medical Collector – PB

Auto Collector

Lead Collector

Collector

Consumer Collector

Collector

Collector I

Medical Collector

First Party Medical Collector

Cord Blood Collector

Self-Pay Collector – Remote

Collector

Collector I

Collector I

Collector

Collector

Senior Collector

Senior Collector