Medical Collector

Hollis Cobb Associates

Bad Debt Collector negotiating payment arrangements on overdue medical accounts while adhering to regulations and company policies. Responsible for inbound and outbound calls with consumers.

Posted 7/15/2026full-timeRemote • Alabama, Florida, Illinois, Louisiana, Massachusetts, Mississippi, North Carolina, South Carolina, Tennessee, Texas, Virginia • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical collections and compliance with HIPAA and FDCPA regulations, while effectively managing high call volumes and maintaining accurate customer records. Strong organizational and communication skills are essential for successful patient interactions and debt resolution.

Highest-signal resume keywords

Medical Collections ExperienceHIPAA ComplianceFDCPA KnowledgeCall Center ExperienceMicrosoft Word and Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical CollectionsData EntryMathematical CalculationsCall Disposition RecordingScript Adherence

Soft Skills

Strong Communication SkillsNegotiation AbilitiesOrganization SkillsMulti-tasking SkillsProfessional Language Use

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAAFDCPAMedical RecordsDebt Collection PoliciesFederal RegulationsState Regulations

About the role

Key responsibilities & impact

Professionally persuade patients to pay on past due medical debts
Overcome stalls and objections and suggest money sources for debt payment
Leave messages with consumers informing them of contact points via a mandated script
Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
Other duties as assigned by manager

Requirements

What you’ll need

A high school diploma or GED is required
1 year of relevant experience is preferred
Previous experience in medical collections is required
Previous experience working in a call center environment required
Strong organization and communication skills
Ability to use professional language and grammar
Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
Intermediate to advanced Microsoft skills in Word and Excel
Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
Strong telephone communication and negotiation abilities
Must have the ability to simultaneously talk and type
Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
Ability to type minimum of 25 wpm

Benefits

Comp & perks

Medical
Health Savings Account for High Deductible Medical plan
Dental
Vision
Life Insurance
Disability Insurance
Retirement with Company Matching
Paid Time Off & Holidays
Employee Assistance Program
Referral Program