Hollis Cobb Associates

Collector

• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

Medical Collector

• The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls
• Contacting consumers in order to negotiate pay arrangements on early out accounts
• Following Federal, State, company and client collection guidelines and laws
• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements

First Party Medical Collector

Data Analyst

• Extensive knowledge of inventory tracking and other methods of resolving accounts discrepancies
• Resolves billing or service problems by clarifying the clients dispute; determining the cause of the service problem, selecting and explaining the best solution to solve the service problem, expediting dispute correction or adjustment, and following up to ensure resolution
• Audit and investigate to identify discrepancies between accounts and resolve them
• Research payment and dispute documentation within company and client’s billing/payment systems
• Provide backup documentation as justification of bill cancellations and adjustments
• Maintains financial accounts by following up on payment promises and adjustments

Medical Collector

First Party Medical Collector

Customer Service Data Analyst