First Party Medical Collector

Hollis Cobb Associates

First Party Medical Collector responsible for negotiating pay arrangements for medical debts through inbound and outbound calls. Complying with federal and state guidelines while maintaining confidentiality and accuracy in records.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in negotiating payment arrangements and adhering to compliance standards, including HIPAA and FDCPA, while effectively managing high call volumes and maintaining accurate customer records.

Highest-signal resume keywords

Negotiating Payment ArrangementsCall Center ExperienceUnderstanding of HIPAA and FDCPAMicrosoft Word and ExcelCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

First Party CollectionsPayment CollectionAutomated Dialer ProficiencyEOB InterpretationFACS or EPIC Knowledge

Soft Skills

Strong Organization SkillsEffective Communication SkillsMulti-Tasking Ability

Industry Keywords

Medical Debt CollectionFederal and State Collection GuidelinesConfidentiality in Medical Records

About the role

Key responsibilities & impact

The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls
Contacting consumers in order to negotiate pay arrangements on early out accounts
Following Federal, State, company and client collection guidelines and laws
Professionally persuade patients to pay on past due medical debts
Overcome stalls and objections and suggest money sources for debt payment
Leave messages with consumers informing them of contact points via a mandated script
Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements

Requirements

What you’ll need

A high school diploma or equivalent is required
2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred
1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPIC
Strong organization and communication skills
Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA)
Intermediate to advanced Microsoft skills in Word and Excel
Strong multi-tasking skills and the ability to handle a high call volume

Benefits

Comp & perks

Competitive salary
401(k) matching
Paid time off
Flexible work arrangements