Customer Service Data Analyst

Hollis Cobb Associates

Customer Service Data Analyst resolving accounts discrepancies and client billing issues. Handling billing disputes and maintaining financial accounts with attention to detail and compliance.

Posted 6/18/2026part-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Extensive knowledge of inventory tracking and other methods of resolving accounts discrepancies
Resolves billing or service problems by clarifying the clients dispute; determining the cause of the service problem, selecting and explaining the best solution to solve the service problem, expediting dispute correction or adjustment, and following up to ensure resolution
Audit and investigate to identify discrepancies between accounts and resolve them
Research payment and dispute documentation within company and client’s billing/payment systems
Provide backup documentation as justification of bill cancellations and adjustments
Maintains financial accounts by following up on payment promises and adjustments

Requirements

What you’ll need

A high school diploma or equivalent is required; college degree in Business Administration or Accounting preferred
Previous experience in accounting or collections preferred
Previous experience auditing spreadsheets preferred
1-2 years related experience preferred
Bilingual preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory trackingbilling resolutionaccount discrepanciesauditingdispute investigationpayment processingfinancial account maintenancespreadsheet auditing

Soft Skills

problem-solvingcommunicationclient relationsattention to detailfollow-up

Certifications

high school diplomaBusiness Administration degreeAccounting degree