Lead Collector

Hilton Grand Vacations

Lead Collector supervising collection activity to maintain delinquency percentages at Hilton Grand Vacations. Assisting staff with compliance and performing collection functions as needed.

Posted 7/28/2026full-timeRemote • Florida, Nevada • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance with the Fair Debt Collection Practices Act and effective team leadership in collections. Proficient in performance monitoring, training, and quality assurance to ensure adherence to policies and procedures.

Highest-signal resume keywords

Fair Debt Collection Practices Act (FDCPA) KnowledgeTeam Leadership and DevelopmentKPI Reporting and Performance Monitoring3rd Party Collections ExperienceSupervisory Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collection FunctionsReport PreparationPerformance AuditingData AnalysisCompliance Monitoring

Soft Skills

Interpersonal SkillsCommunication SkillsConflict ResolutionTeam BuildingMentoring

Tools & Technologies

Microsoft WordMicrosoft AccessMicrosoft Excel

Certifications & Qualifications

FDCPA Certification

Industry Keywords

Delinquency ManagementQuality AssuranceTimeshareVacation OwnershipState and Federal Compliance

About the role

Key responsibilities & impact

Assist management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures.
Assist staff with questions concerning processes and procedures.
Have a solid understanding of the Fair Debt Collections Practices Act.
Prepare periodic reports on team specific tasks/goals.
Perform collection functions as the department’s workload determines.
Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics.
Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
Communicate company policies and procedures in conjunction with collection tactics and practices.
Assist all members of collections staff with daily processes and procedures when required.
Assist management with the handling of owner requests and complaints.
Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff.
Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
Provide support for supervisors when they are out of office.
Assist in special projects as requested by management.

Requirements

What you’ll need

High School Diploma/GED
Excellent interpersonal and communication skills
Proficient in Word, Access and Excel
Must meet federal and state licensure requirements
Associate's Degree/College Diploma (useful)
3-5 years of experience (useful)
2+ years of supervisory experience (useful)
Experience in 3rd party collections (useful)
Experience in Timeshare/Vacation Ownership (useful)

Benefits

Comp & perks

Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!