Hilton Grand Vacations

Sales

• Generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume.
• Promote and support branded Hilton Grand Vacations and Hilton Club culture.
• Assist with supervision and lead all aspects of sales line through mentoring, modeling and reinforcing effective sales and customer service practices, behaviors and results.
• Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers.

In House Sales Manager

QA Engineer

• Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
• Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
• Prepare file that shows pending contract deals and the total net sales value of each contract.
• Prepare and supervise the Issue Report while communicating / following up with QA manager
• Assist in reviewing all mail out contracts for accuracy prior to being mailed out
• Stock items for the day which can include lifting boxes up to 20 pounds.
• Responsible for inventory and supplies for the quality assurance department
• Assist with various projects and programs that may arise in the general operations of the quality assurance department
• Order any office supplies for the department
• Assist with the resolution of audit issues
• Create, distribute and manage all QA schedules

Quality Assurance Coordinator

Bilingual

• Respond to inbound and outbound contacts in a multi-channel contact center customer service environment serving Owners and Members while efficiently identifying customers’ needs, clarifying complex information, researching member concerns, and problem-solving. Contacts can be initiated by phone calls, chats, and social media.
• Responsible for problem solving, educating owners and members of the vacation ownership value, de-escalating challenging situations while providing solutions with empowerment tools provided.
• Answer inbound contacts and inquiries aimed at educating our owners and members regarding all program options, benefits, and self-service opportunities to support lifetime satisfaction and engagement.
• Service reservation requests through booking, modifying, cancelling, and presenting vacation alternatives when the customer’s original request is not available. Provide relevant information about the resorts, unit amenities, and travel information.
• Generate interest in special services through upselling products such as cancellation protection and promotional opportunities available when applicable.
• Maintain product understanding relating to financial aspects of ownership, such as maintenance fee payments, loan payments, payoffs, and Club assessments when applicable.
• Learn and maintain comprehensive information expertise regarding vacation ownership rules, usage, resort/hotel, while utilizing numerous software applications during this process for applicable owners/members.
• Interact with internal customers and maintain relationships with business support departments.
• Maintains knowledge of and follows customer information and data security processes at all times.
• Adhere to, meet, or exceed all performance metrics, KPI’s, and goals as defined by departmental leadership.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Perform any reasonable request by management that supports the department’s mission and goals.

Associate Member Experience, French/English Bilingual

Marketing

• Dial leads from assigned lead campaigns and transfer calls to Sales Executives, Telemarketing Agents and/or Customer Service in an attempt to sell Timeshare, Marketing Package or solve any issues with memberships.
• Call leads and warm transfer calls to Sales Executives to generate additional volume and/ or package sales.
• Take inbound calls from campaigns and determine where lead should be directed.
• Maintain an upbeat, positive demeanor especially when interacting with Hilton guests, coworkers, supervisors, and managers.
• Maintain individual sales and marketing goals for performance.
• Ensures guest meets minimum eligibility requirements to tour sales center.
• Distribute only HGV authorized information and ensures that information is accurate.

Marketing Agent

• Call owners and guest before they arrive to the resort to offer concierge services and invite them to go on a sale presentation.
• Responsible for personal performance metrics on the phone.
• Meet or go above and beyond for marketing metrics.
• Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour. Executes Strategy
• Champion Hilton quality customer care service throughout all Marketing channels.
• Secure future business through vacation package sales.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.
• Assist with tour or marketing related issues.
• Confirm appointments with guests to ensure tour reservations and improve show rate, Aim for Results
• Responsible for ensuring all marketing initiatives are being delivered.
• Build and develop a motivated team environment out in the field.
• Will need to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs.

Marketing Representative – In House Pre Arrival

Analyst

• Analyzes all Inventory Systems managed by Global Inventory systems to ensure correct configuration and accurate and timely updates to configuration
• Manages all ongoing and annual reporting for SOX and other compliance requirements in partnership with Business Intelligence and Business Management teams.
• Partner with Inventory Management Leadership, Product Development Team and Inventory Management Stakeholder Teams to support any reporting ad hoc or ongoing needs from new properties, products, and partnerships entering the system.
• Analyzes new project submissions, determines the level of effort, assigns project to teams’ queue once system configuration updates are planned
• Review analyses of data collected by Inventory Systems Analysts to guide in best practices.
• Review Reporting for opportunities and provide suggestions for System or Process enhancements
• Manage the compilation of the monthly Inventory Systems updates to provide meaningful visibility of Inventory systems issues and current status as well as a view to the workload of the team and current in-flight work to Management and inventory stakeholders
• Manage the requests from department leaders for the refinement and creation of systems reporting and analysis.
• Manage the documentation and procedures for all team tasks and system capabilities
• Perform special projects or other ad hoc requests by leadership as needed.

Senior Analyst, Global Inventory Systems

• Translate marketing briefs and requirements into technically sound audience definitions and segmentation logic within Segment
• Design, build, and maintain reusable, identity-aware audiences to support lifecycle marketing, personalization, and activation use cases
• Serve as the in-platform SME for Segment, including audience creation, traits, events, and destination activation
• Partner cross-functionally with Marketing, Data, and Engineering to align business needs with technical audience and data solutions
• Validate, monitor, and troubleshoot data ingestion pipelines to ensure accuracy, completeness, and alignment with expected schemas
• Configure and manage Segment Unify, including identity resolution, merge policies, and profile stitching
• Ensure high standards of data quality, integrity, naming conventions, and platform governance across audiences and data sources
• Develop and enforce SOPs, QA processes, and governance frameworks for audience creation, data onboarding, and change management
• Monitor audience performance, data flow, and platform health, identifying and resolving issues and optimization opportunities
• Configure and manage access controls, permissions, and Engage Spaces to support governance and privacy requirements
• Document audience logic, operational processes, and governance standards to support audit readiness and scalability
• Provide training, guidance, and best practices to enable stakeholder adoption and effective use of the CDP
• Continuously improve segmentation strategies, platform usage, and operational processes to drive better marketing outcomes
• Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Segment CDP Marketing Activation Engineer

Business Operations

• Develop and maintain dashboards and reports to track Club performance metrics.
• Analyze trends and variances to support decision-making and operational improvements.
• Assist in month-end close processes and Club-related reconciliations.
• Support ongoing reconciliation of Club headcount across systems and teams.
• Partner with Finance and HR to ensure alignment with budget and forecast processes.
• Assist with internal audits including DEX and other Club-related operational reviews.
• Ensure data accuracy and compliance with internal controls.
• Work closely with Resort Ops, Call Center, and Finance teams to support Club operations.
• Partner with Financial Consolidation teams to streamline overlapping processes.
• Identify and implement improvements to reporting and operational workflows.
• Maintain documentation of key processes and procedures

Analyst, Business Operations

Graphics Designer

• Design and produce high-performing email campaigns and landing pages that align to brand standards and marketing objectives
• Create and maintain scalable design systems and UI components in Figma for email and web experiences
• Collaborate closely with web development, CRM, and strategy teams to bring digital campaigns to life
• Partner with copywriters, marketers, and product teams to ensure cohesive messaging and user experience across digital touchpoints
• Translate creative concepts into development-ready designs, with an understanding of responsive behavior and technical constraints
• Apply a working knowledge of HTML, CSS, and JavaScript to inform design decisions and support efficient handoff to developers
• Optimize designs for performance, accessibility, and conversion, incorporating testing and insights where applicable
• Manage multiple projects simultaneously, meeting deadlines while maintaining quality and consistency
• Communicate design strategy and rationale clearly to stakeholders and cross-functional partners
• Stay current with emerging trends in email design, UX/UI, front-end development, and digital marketing

Senior Designer – Digital Design

• Design and produce compelling visual assets for print and some digital channels, including brochures, banners, ads, in-store signage, environmental signage, annual reports, flyers and more
• Package assets for print production, with a keen understanding of typography, color production, and attention to detail with printer specifications and limitations
• Collaborate with account managers, traffic managers, other designers, copywriters and clients where needed to effectively execute against client and creative team expectations
• Effectively manage multiple projects simultaneously while utilizing online project management tools and meeting deadlines and maintaining brand consistency
• Produce a consistent output of production work related to artwork created by other senior design team leaders
• Communicate design concepts clearly and effectively to stakeholders and cross-functional teams
• Stay current on design trends, tools and best practices in both print and some digital media

Senior Graphic Designer

Recruitment

• Strategy Development: Create and implement holistic recruitment strategies aligned with business objectives, focusing on both short-term needs and long-term growth.
• Employer Branding: Build and promote the company's reputation as a great place to work through social media, recruitment events, and marketing.
• Full-Cycle Recruitment: Oversee sourcing, screening, interviewing, offering, and onboarding of new hires.
• Candidate Experience: Ensure a positive and seamless journey for all applicants.
• Stakeholder Collaboration: Partner with hiring managers to define roles, understand needs, and guide the hiring process.
• Talent Sourcing: Utilize diverse channels (job boards, social media, networking) to find qualified candidates and build talent pipelines.
• Process Optimization: Manage Applicant Tracking Systems (ATS) and use analytics to refine hiring practices and report on outcomes.
• Team Management (in larger orgs): Lead and develop a team of recruiters.

Manager, Talent Acquisition

• Call owners and guest before they arrive to the resort to offer concierge services and invite them to go on a sale presentation.
• Responsible for personal performance metrics on the phone.
• Meet or go above and beyond for marketing metrics.
• Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour.
• Champion Hilton quality customer care service throughout all Marketing channels.
• Secure future business through vacation package sales.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.
• Assist with tour or marketing related issues.
• Confirm appointments with guests to ensure tour reservations and improve show rate, Aim for Results.
• Responsible for ensuring all marketing initiatives are being delivered.
• Build and develop a motivated team environment out in the field.
• Will need to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs.
• Carries out all reasonable requests by management.

In-House Marketing Representative

Accounting Manager

• Accountable for meeting deadlines and performance
• Preparing reconciliations and journal entries as assigned
• Review/Post tasks for direct reports including but not limited to: tax packages, departmental/financials, balance sheet reconciliations, journal entries, ACH/Wire transfers
• Assist team with day-to-day functions to resolve any/outstanding issues
• Review ACH/Wire transfers
• Prepare/monitor Cash Flow
• Review/Approve weekly AP Payables
• Plan, assign, coordinates tasks for team members on PTO
• Approves Timecards
• Provide a strong professional example of accounting skills, time management and department policies and expectations
• Implement department/team wide practices
• Identify opportunities for improvement/best practice on day-to-day/monthly functions to increase efficiency
• Train new staff
• Performs other duties as assigned by Manager
• Assist with external audit process
• Self-starter/sufficient
• Promotes a team environment

Accounting Supervisor

• Play a crucial role in our Retail Marketing team, promoting and selling vacation packages.
• Address field-based assignments within a designated region and oversee operations.
• Ensure a smooth transition back to regular management and operational standards.
• Oversee Talent Acquisition for Sales Representatives and support staff management.
• Rehabilitate assigned locations to meet performance targets and operational goals.

Retail Marketing Regional Manager

Account Manager

• Leverage a high proficiency in excel to measure and track asset performance, generate reports, and provide ad hoc analyses.
• Build new tools and enhance existing tools and capabilities to forecast future performance and profitability of projects.
• Develop economic models to support strategies and to maximize results.
• Partner with cross-functional teams including, but not limited to, Sales and Marketing, Operations, Club, Technology, Human Resources, Legal and Finance to track performance results.
• Develop, populate, and monitor compliance tests for asset light deals, update tools and dashboards to monitor and/or audit for compliance, as required.
• Compile reporting packages including, but not limited to, weekly, monthly, quarterly, and executive packages.
• Assist with business review meetings and write summaries as requested.
• Assist in the management of posts and the communication of key information via Hilton Grand Vacations platforms.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.