Club & OS Systems Optimization Analyst

Hilton Grand Vacations

Analyst focused on optimizing digital platforms and enhancing member experience for Club Operations. Collaborating with teams to ensure content accuracy and system functionality.

Posted 7/22/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in User Acceptance Testing (UAT) and content management across digital platforms, ensuring accuracy and consistency while collaborating with cross-functional teams. Possesses strong communication skills and a solutions-focused mindset to effectively support system functionality and resolve issues.

Highest-signal resume keywords

User Acceptance Testing (UAT)Content ManagementDigital Systems FamiliarityStrong Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Acceptance Testing (UAT)Content ManagementHTML ReviewPDF EditingImage Editing

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCollaborative MindsetSolutions-Focused MindsetAbility to Manage Priorities

Tools & Technologies

AS400TSWCXoneClarityDigital Platforms

Industry Keywords

HospitalityVacation OwnershipClub OperationsQuality ControlSOP Documentation

About the role

Key responsibilities & impact

Partner across teams to support system functionality, content accuracy, and continuous improvement efforts
Maintain and update content across all Club digital platforms
Perform pre- and post-quality control reviews to ensure accuracy and consistency
Execute User Acceptance Testing (UAT) across platforms (websites, mobile apps, VOICE, Clarity, AS400, TSW, CXone)
Validate enhancements and releases against business requirements
Document and communicate findings to stakeholders
Support the Club help desk by triaging and resolving tickets
Analyze issues to determine if they are defects, enhancements, or user errors
Partner with cross-functional teams to drive resolution
Maintain subject matter expertise across Club systems and programs
Develop and manage SOP documentation and knowledge libraries
Collaborate effectively across functions
Demonstrate a positive, solutions-focused mindset
Live our core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now

Requirements

What you’ll need

Strong written and verbal communication skills
High attention to detail and quality
Ability to work independently and manage priorities
Collaborative mindset with a team-first approach
1–3 years of relevant experience in HVC or HGV Club
High school diploma or equivalent
Experience in hospitality or vacation ownership
Familiarity with digital systems and platforms used in Club Operations
Ability to review/edit HTML, images, or PDFs

Benefits

Comp & perks

Gain exposure to enterprise systems and digital platforms
Build cross-functional relationships across Club Operations and Technology
Contribute to initiatives that directly impact Member and Owner satisfaction
Grow your technical and operational skillset in a high-visibility role