Collector I

Duncan Solutions

Collectors at Duncan Solutions responsible for negotiating repayment of unpaid citations and municipal debts. Documenting calls while assisting clients in resolving issues regarding their accounts.

Posted 7/8/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Collecting unpaid parking citations, toll, and municipal debt
Communicating with customers about their citations and negotiating repayment
Documenting important account information for each call
Providing excellent service to outbound/inbound callers
Monitoring payment status of accounts and reviewing alternatives for payment
Adhering to regulations, company, and client specifications for documentation

Requirements

What you’ll need

High School Diploma or GED from an accredited institution required
At least 6 months’ experience in customer service, collections, or call center experience
Reliable ability to work flexible day, evening and weekend hours as required
Must have high speed reliable internet
Must be to a router that can hardwire an Ethernet port into. No Wi-Fi. No Hotspots.

Benefits

Comp & perks

Medical, Dental, & Vision Insurance
Healthcare & Dependent Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with Employer Contribution
Company Paid Life and AD&D Insurance
Company Paid Short- & Long-Term Disability
Employee Assistance Program (EAP)
401(k) with Employer Match (Traditional/Roth/Safe Harbor)
Paid Time Off
10 Company Holidays
PTO Accrual
Sick Time Accrual
Parental Leave
Jury Duty
Military Leave
Bereavement
Other Voluntary Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationNegotiation SkillsAttention to Detail