Duncan Solutions

Communications

• Design, manage, and optimize outbound communications across direct mail, email, and text/SMS channels in support of collections and processing contract requirements.
• Develop and maintain a unified channel calendar that coordinates all communication touchpoints across Parking, Tolling, Municipal Collections, and other client types.
• Collaborate with internal stakeholders and vendors to align channel strategies with contract-specific compliance, volume, and timing requirements.
• Identify and implement new channel strategies, initiatives, and delivery methods to enhance customer engagement and collections performance.
• Ensure adherence to outreach schedules to eliminate delivery slippage and maintain budgetary compliance.
• Assess and evaluate messaging language for compliance, clarity, effectiveness, and brand alignment across all communication channels.
• Develop, maintain, and govern a library of approved communication templates for direct mail, email, and SMS, ensuring consistency and regulatory compliance.
• Recommend and implement content enhancements to improve customer response rates, readability, and overall campaign engagement.
• Partner with legal, compliance, and operations teams to review and approve new or revised template language.
• Lead A/B and test-and-control content experiments to validate messaging effectiveness and inform template iteration.
• Build and maintain dashboards and reporting frameworks that track performance across all omni-channel communications, including delivery rates, response rates, pay rates, and opt-out metrics.
• Conduct in-depth analysis of channel performance using test and control segments to identify trends, recommend improvements, and optimize results.
• Deliver regular and ad hoc performance reports to senior management, translating data insights into actionable recommendations.
• Monitor campaign results and operational processes to ensure compliance and performance objectives are achieved across all client programs.
• Analyze cost-per-contact and ROI across channels to support budget planning and vendor negotiations.
• Coordinate with direct mail, email, and SMS vendors to ensure timely production, delivery, and inventory management of all outreach materials.
• Maintain strong vendor relationships and ensure all contractual obligations are met.
• Lead cross-functional projects and initiatives supporting channel strategy goals, with minimal direction required.
• Identify opportunities to reduce expenses and explore new delivery methods to enhance efficiency and effectiveness.

Senior Omni Channel Communications Analyst

Sales

• Build and maintain a qualified new-business pipeline of greater than $15M ARR in the photo enforcement and autonomous enforcement market, sized to support a sustained $2M–$3M incremental ARR annual close rate.
• Identify, prioritize, and pursue target opportunities across municipal, county, and state public-sector buyers, applying a deliberate point of view about where Duncan's core support services create durable competitive advantage.
• Develop and maintain a market map of relevant agencies, integrators, technology vendors, and consultants — including their procurement rhythms, incumbent relationships, and renewal windows.
• Ensure all sales activity is documented in HubSpot at a level of completeness that supports forecast credibility, pipeline review with the CRO, and post-bid debrief learning.
• Own the full sales cycle of multi-million-dollar opportunities, from early stakeholder engagement through proposal development and contract execution.
• Lead complex public-sector RFP processes, ensuring compliance with stated requirements, adherence to timelines, and disciplined tracking of addendums and updates.
• Shape win themes for each pursuit, anchored in Duncan's specific service stack rather than generic capability claims — and pressure-test those themes against the actual evaluation criteria and political conditions of the buying agency.
• Deliver post-bid debriefs, including lessons learned and structured feedback to Pricing, Implementation, and CRO leadership to improve subsequent bids.
• Lead the transition of executed contracts from sales/implementation to ongoing Account Management, protecting the commercial intent of what was sold.
• Meet with elected officials, public safety leaders, transportation enforcement professionals, lobbyists, and other stakeholders to understand opportunity specific priorities and develop win strategies tailored to each opportunity.
• Identify the most desirable potential local partners and lobbyists/consultants to maximize competitive positioning for key opportunities — and exercise judgment about when partnership is the right strategy versus when it dilutes Duncan's position.
• Develop relationships with industry thought leaders and market influencers in the photo enforcement and autonomous enforcement sector to promote Duncan Solutions' brand and to surface emerging demand signals before they become RFPs.
• Serve as a credible executive presence in client and prospect meetings — capable of being the most senior Duncan representative in the room when the deal warrants it.
• Make informed decisions about solutions and pricing for each opportunity, grounded in pre-RFP outreach, market research, and a careful assessment of stated requirements.
• Contribute substantively to price-to-win strategies, including the tradeoffs between margin, deal size, strategic value, and reference-account weight.
• Negotiate key contract provisions in concert with Legal and CRO leadership, preserving commercial intent through the redline process.
• Provide structured commercial input to annual operating plans, including realistic forecasting of close timing, deal mix, and revenue ramp.
• Collaborate with Implementation and Account Management leadership to ensure that what is sold is what can be delivered — and that what is delivered protects the renewal.

Enterprise Sales Director – Photo Enforcement

Account Manager

• Develop and maintain strong, long-term relationships with clients.
• Communicating to clients clearly, addressing business concerns, and resolving any conflicts that arise in a prompt and professional manner.
• Ensuring compliance with contract requirements, adherence to timelines, and carefully tracking and reporting on program performance.
• Preparing and presenting business and account updates to the client and company management.
• Training and educating users and stakeholders on systems and services.
• Monitoring subcontractor performance to ensure service levels are satisfactory and identifying issues and coordinating actions to resolve issues, when required.
• Identifying opportunities for account growth, including upselling and cross-selling.
• Raising business concerns and needs to company’s executive and IT teams, when escalation is required.
• Meet with elected officials, public sector parking professionals, colleagues, and other stakeholders to understand strategic priorities and develop outcome-based solutions.
• Stay updated on relevant state and local legislation and industry trends.
• Other duties as assigned.

Administration

• Greet and check in visitors, clients, and vendors, ensuring a professional and welcoming environment
• Answer, screen, and direct incoming phone calls appropriately
• Manage incoming mail, packages, and courier services
• Support meeting logistics for in-office (in-person) executive and leadership meetings, including room setup, materials, and refreshments
• Maintain office and kitchen supply inventory; order and restock as needed
• Coordinate with building management and external vendors for maintenance and service requests
• Ensure overall office organization, cleanliness, and readiness for daily operations
• Track and manage office equipment and access items (e.g., badges, keys) as applicable
• Provide administrative support to the Executive Assistant, including scheduling, research, event coordination, and communications
• Assist the Operations Team with documentation, process support, logistics, and assigned projects
• Perform general administrative duties such as data entry, document preparation, and filing.
• Perform other duties as assigned.

Office Administrator

Solutions Engineer

• The IT Solutions Engineer - Cyber is responsible for the design, implementation, and continuous improvement of security controls that protect enterprise systems, networks, and data.
• Applies deep technical expertise to secure infrastructure, integrate security into system architecture, and support high-availability, high-performance environments.
• Proactively identifies and mitigates risks, responds to complex security incidents, and collaborates with architects, developers, and operations teams to ensure systems meet stringent security, compliance, and resilience requirements.
• Design, implement, and manage security solutions across cloud environments, networks and systems, using zero trust architecture principles.
• Monitor security systems and perform troubleshooting, incident resolution, and root-cause analysis for routine and moderately complex issues.
• Stay up to date with emerging threats and recommend mitigation strategies.
• Develop and enforce security policies, standards, and procedures.
• Develop and maintain basic scripts, automation, and tooling to support deployments and operations.
• Assist with application, system, and infrastructure upgrades, patches, and enhancements.
• Participate in implementation activities for small initiatives or defined components of larger efforts.
• Create and maintain technical documentation, configurations, and operational procedures.
• Provide technical guidance and knowledge sharing to Solutions Specialists, Analysts, and support teams.
• Ensure solutions follow security and compliance standards.
• Collaborate with engineering, operations, and support teams.

Senior Omni Channel Communications Analyst

Enterprise Sales Director – Photo Enforcement

Account Manager

Office Administrator

Cyber IT Solutions Engineer

Senior Omni Channel Communications Analyst