Collector I

Duncan Solutions

Collector position at Duncan Solutions, LLC handling communications for unpaid parking citations nationwide. Role involves negotiating repayment and maintaining accurate documentation.

Posted 7/8/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Communicate with customers about their parking citations.
Provides excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations.
Communicate with customers to collect delinquent funds and bring final closure to past due accounts.
Establish contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations.
Persuade customers to pay amounts due to unpaid parking citations.
Reviews alternatives for payment with customers and monitors payment status of accounts.
Ensure all accounts are worked within client standards and Federal Regulations.
Work within regulations, department/division and Compliance Policies.
Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
Maintains proper documentation for discussions with customers and enters information into computer.
Adheres to dialer schedule and work standards.
Other duties assigned by management.

Requirements

What you’ll need

High School Diploma or GED from an accredited institution required
At least 6 months’ experience in customer service, collections, or call center experience
Reliable ability to work flexible day, evening and weekend hours as required
Good mathematical skills including calculator skills
Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling and problem-solving skills
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
Professional, even-temp with the ability to remain calm when being challenged
Team player
Must have high speed reliable internet. Must be to a router that can hardwire an Ethernet port into. No Wi-Fi. No Hotspots.

Benefits

Comp & perks

Medical, Dental, & Vision Insurance
Healthcare & Dependent Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with Employer Contribution
Company Paid Life and AD&D Insurance
Company Paid Short- & Long-Term Disability
Employee Assistance Program (EAP)
401(k) with Employer Match (Traditional/Roth/Safe Harbor)
Paid Time Off
10 Company Holidays
Sick Time Accrual
Parental Leave
Jury Duty
Military Leave
Bereavement
Other Voluntary Benefits
Life and AD&D Insurance for Employees/Spouse/Child(ren)
Critical Illness
Accident Insurance
Dependent Care Flexible Spending Account (DCFSA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mathematical SkillsDocumentation ManagementPayment ProcessingAccount ManagementCompliance Adherence

Soft Skills

Goal OrientedPersistentTeam PlayerProfessionalismCalm Under Pressure

Certifications

High School DiplomaGED