Customer Service Representative

Duncan Solutions

Customer Service Representative managing inbound calls for Duncan Solutions, LLC's transportation management services. Providing accurate assistance while ensuring customer satisfaction and quick resolutions.

Posted 7/8/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Provide accurate, clear, and concise responses to incoming customer calls.
Handle general questions and guide the applicant through issues relevant to their case.
Perform processing functions necessary to facilitate first call resolution and reflect the accurate status.
Determine a plan of action to facilitate resolution outside of the Call Center.
Send necessary requests to other units.
Utilize proper escalation procedures.
Research accounts based on the information provided by the customer.
Possess excellent verbal communication skills and optimal listening skills.
Actively advise customers of specific web options available to resolve status inquiries.

Requirements

What you’ll need

High School Diploma or GED from an accredited institution required
Must have high speed reliable internet. Must be to a router that they can hardwire an Ethernet port into. No Wi-Fi. No Hotspots.
Strong analytical skills
Fast learner, ability to maintain an in-depth understanding of the training curriculum
Prior experience in a high-volume call center preferred.

Benefits

Comp & perks

Medical, Dental, & Vision Insurance
Healthcare & Dependent Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with Employer Contribution
Company Paid Life and AD&D Insurance
Company Paid Short- & Long-Term Disability
Employee Assistance Program (EAP)
401(k) with Employer Match (Traditional/Roth/Safe Harbor)
Paid Time Off
10 Company Holidays
PTO Accrual
Sick Time Accrual
Parental Leave
Jury Duty
Military Leave
Bereavement
Other Voluntary Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Listening SkillsProblem-Solving

Certifications

High School DiplomaGED