Recovery Collector

U.S. Bank

Recovery Collector collecting delinquent-account payments for U.S. Bank.

Posted 8/13/2026full-timeRemote • Kansas • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections and customer service, with a strong understanding of loan collection policies, fair debt collection practices, and compliance with organizational policies. Proficient in communication and problem-solving to effectively manage delinquent accounts and customer relations.

Highest-signal resume keywords

Collections ExperienceCustomer Service SkillsKnowledge of Loan Collection PoliciesVerbal and Written Communication SkillsAbility to Organize and Interpret Information

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsAccount Documentation ReviewRepayment Schedule ArrangementLoss MinimizationFair Debt Collection Practices

Soft Skills

Customer Relations SkillsProblem-Solving Ability

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

U.S. Bank PoliciesCode of EthicsBusiness ConductWorkplace ConductSafety Policies

About the role

Key responsibilities & impact

Collect payments on assigned delinquent accounts
Review account documentation
Contact customers/clients by telephone and/or written correspondence
Arrange repayment schedules
Minimize loss to the organization
Work Monday and Thursday from 12pm–9pm; Tuesday, Wednesday, and Friday from 8am–5pm, with Friday rotating every three weeks, Central Time

Requirements

What you’ll need

High school diploma or equivalent
Two to three years of experience in collections and/or customer service activities
Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Strong customer service/relations skills
Ability to identify and resolve exceptions
Ability to organize and interpret information
Good verbal and written communication skills
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension
Disability accommodations during the application or hiring process