Collector

Western Funding, Inc.

Account Representative handling inbound and outbound calls for collections at Western Funding Inc. Supporting dealer partners with financing options and accounts management.

Posted 6/30/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts.
Making both inbound and outbound calls throughout the day
Negotiate with customers to create payment solutions based on individual circumstances
Conduct light skip-tracing activity to generate potential leads on customer or collateral
Review and submit accounts for repossession activity based on mitigating factors
Execute collection efforts as directed by the department manager
Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Requirements

What you’ll need

You are a High School graduate (diploma required, or equivalent)
You have at least 2 years of experience in unsecured or sub-prime auto finance collections
Must have Excellent communication, negotiation and writing skills
Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act.
Must be able to maintain an 8-hour shift Monday-Friday; Flexible schedule required; must be willing to work weekends and overtime.
Capable of effectively operating in a high-pressure, high-volume environment
Goal oriented with a desire for improvement and advancement
Able to communicate and work amicably with diverse teams.
Has knowledge of any of the following tools and software: Daybreak, Basic MS Excel, Basic MS Outlook, Skip Tools; E-collect, 411.com

Benefits

Comp & perks

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Collection EffortsSkip-TracingPayment SolutionsAccount ReviewRepossession Activity

Soft Skills

Goal OrientedAbility To Work Under PressureTeam CollaborationAdaptability