Collector

Triad Financial Services, Inc.

Collector managing high volume of delinquent accounts for Triad Financial Services. Resolving payment issues and ensuring compliance with federal collection regulations.

Posted 6/30/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJunior💰 $21 - $24 per hourWebsite

About the role

Key responsibilities & impact

Generate high volume of outbound calls to early stage delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
Determine the reason for non-payment
Document mortgage collection systems with all activities and communications
Send Notice of Defaults (NODs) to customers when required
Send letters to customers with pending post-dated payments
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director.
Process mortgage payments in accordance with established guidelines
Follow all company and departmental policies and procedures
Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
Consistently meet or exceed monthly goals
Be flexible with their time and schedule in order to meet the needs of the business
Perform other duties that may be assigned by supervisor

Requirements

What you’ll need

High School diploma or equivalent
Solid PC skills
Analytical and problem-solving skills and attention to detail
Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
Knowledge of Billing and Collections procedures
Must be goal oriented
At least 1 year of telephone customer contact experience
Ability to present a professional image to customers, coworkers and external contacts
Excellent verbal and written skills to communicate and negotiate with parties
Ability to prioritize multiple tasks and work well under deadlines
Knowledge of federal regulations and the Fair Debt Collection Practices Act
Patience and ability to manage stress
MSP experience is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Triad Financial Services, Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 1959 💸 Finance 🏠 Real Estate Finance
Real Estate Triad Financial Services, Inc. is a trusted, specialized lender focused on mobile, modular, and manufactured home loans and mortgages. With over 65 years of experience and headquarters in Jacksonville, Florida, Triad provides loan origination, refinancing, insurance products, online application and payment services, and field support to borrowers, dealers, lenders, and realtors across most U. S. states. The company emphasizes personalized service, competitive rates, and streamlined processes for manufactured-home financing. Collector 🔥 1 hour ago 🏢 Jacksonville – Onsite 💵 $21 - $24 / hour ⏰ Full Time 🟢 Junior ✨ Collector 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Generate high volume of outbound calls to early stage delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
Determine the reason for non-payment
Document mortgage collection systems with all activities and communications
Send Notice of Defaults (NODs) to customers when required
Send letters to customers with pending post-dated payments
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director.
Process mortgage payments in accordance with established guidelines
Follow all company and departmental policies and procedures
Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
Consistently meet or exceed monthly goals
Be flexible with their time and schedule in order to meet the needs of the business
Perform other duties that may be assigned by supervisor 🎯 Requirements
High School diploma or equivalent
Solid PC skills
Analytical and problem-solving skills and attention to detail
Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
Knowledge of Billing and Collections procedures
Must be goal oriented
At least 1 year of telephone customer contact experience
Ability to present a professional image to customers, coworkers and external contacts
Excellent verbal and written skills to communicate and negotiate with parties
Ability to prioritize multiple tasks and work well under deadlines
Knowledge of federal regulations and the Fair Debt Collection Practices Act
Patience and ability to manage stress
MSP experience is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Collections ProceduresSkip TracingPayment ProcessingAnalytical SkillsAttention to Detail

Soft Skills

Problem-SolvingEmpathyPatienceStress ManagementGoal Orientation