Collector I

Navient

Collector managing communications related to student loan repayments. Providing solutions and negotiating repayment arrangements while ensuring compliance with regulations.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing defaulted student loan accounts, including negotiation of payment arrangements and compliance with federal regulations such as FDCPA. Proficient in maintaining accurate documentation and utilizing skip-tracing tools to profile borrowers effectively.

Highest-signal resume keywords

Negotiation SkillsSkip TracingFDCPA KnowledgeCustomer Service ExperienceACA Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Skip TracingBasic Keyboarding SkillsFinancial ProfilingDocumentation ManagementPayment Arrangement Negotiation

Soft Skills

Effective CommunicationAttention to Detail

Tools & Technologies

Skip-Tracing ToolsWindows Environment

Certifications & Qualifications

ACA Certification

Industry Keywords

Federal RegulationsFair Debt Collection Practices ActPrivacy ActFCRACollections

About the role

Key responsibilities & impact

Communicate with account holders regarding the repayment of their defaulted student loan.
Profile borrowers and obtain financial information.
Update demographic and financial information on each call.
Negotiate payment arrangements.
Refer accounts for legal if applicable.
Perform Skip Tracing.
Use skip-tracing tools.
Effectively communicate with third parties.
Ensure all accounts are worked within client standards and Federal Regulations.
Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company specifications.
Maintain continuing education, training in industry career development.
Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
Attend training sessions.
Integrate information obtained through training sessions and policy changes immediately into daily routine.

Requirements

What you’ll need

High School Diploma/ GED/ equivalent.
Progressive work experience.
3rd party collection environment preferred.
PC experience in a windows environment.
Basic keyboarding skills.
Previous sales or customer service experience (preferred).
ACA certification (preferred).
Knowledge of the Fair Debt Collection Practices Act (FDCPA) (preferred).

Benefits

Comp & perks

Paid time off that begins accruing on Day 1, plus My Day and paid company holidays.
Medical, dental, and vision coverage for eligible employees and dependents, with access to health advocacy support.
A 401(k) plan with employer match to support long‑term financial security.
Company‑paid basic life insurance and short‑ and long‑term disability coverage.
Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic‑condition support.
Family planning resources.
Pet insurance.
Learning, development, and career growth opportunities through tuition reimbursement and our e-learning platform.