Navient

Collector

• Communicate with account holders regarding the repayment of their defaulted student loan.
• Profile borrowers and obtain financial information.
• Update demographic and financial information on each call.
• Negotiate payment arrangements.
• Refer accounts for legal if applicable.
• Perform Skip Tracing.
• Use skip-tracing tools.
• Effectively communicate with third parties.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company specifications.
• Maintain continuing education, training in industry career development.
• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions.
• Integrate information obtained through training sessions and policy changes immediately into daily routine.

Collector I

Director

• Lead end-to-end execution of high-impact corporate finance initiatives including funding strategy, capital structure optimization, and strategic transactions.
• Develop analytical frameworks supporting capital allocation, funding strategy, valuation, and performance measurement.
• Support securitization, unsecured funding, liquidity planning, and scenario analysis.
• Establish governance frameworks, manage timelines, track risks, and ensure delivery against objectives.
• Drive coordination across Treasury, IR, FP&A, Capital Markets, and business teams.
• Support development of materials for ALCO, Board, and investor communications.

Managing Director – Strategy, Analytics

Financial Planning and Analysis

• Annual Budget and Quarterly Forecast includes the preparation of information and calculation execution of existing processes to support the annual budget and quarterly forecasts.
• Enhance documentation of existing models and processes.
• Assist in updating calculations (and enhancing documentation) for various reporting processes related to financial analysis of results.
• Perform ad hoc analyses to support requests by management.
• Develop relationships with Accounting, Operations, Credit Risk, etc. to gather inputs and research questions.
• Work with the team to update Board presentations and other monthly/quarterly reporting to effectively communicate results for senior team members to present.

Collector I

Managing Director – Strategy, Analytics

Financial Specialist – FP&A