Collections

• Analyze portfolio performance, collection strategies and workflows, and credit recovery indicators;
• Develop studies and analyses to identify opportunities to improve operational results;
• Support the definition of segmentations and strategies through data and customer behavior analysis;
• Monitor performance indicators, tracking trends, deviations and optimization opportunities;
• Prepare management reports, dashboards and executive presentations to support decision-making.

Mid-level MIS Analyst – Collections

• Operate and manage outbound dialing campaigns and multichannel communications on the Genesys platform (voice, SMS and email).
• Configure campaigns and trigger rules based on collections strategies and customer segmentation.
• Manage mailing import processes and ensure correct execution of campaigns in the dialer.
• Monitor operational KPIs such as dialing volume, CPC (Customer Contact Rate), payment promises and conversion to agreements.
• Manage blocking rules, segmentation and the operation of the collections cadence, ensuring adherence to defined strategies.
• Serve as the primary interface between Operations, Analytics, Data and Technology teams for incident resolution and process improvements.
• Support the evolution of the collections strategy through analysis, data validation and identification of continuous improvement opportunities.

Mid-Level Digital Collections and Outbound Dialing Analyst

• Monitor collections operations, supporting the execution of the company’s credit recovery strategies.
• Handle the filing, monitoring, and cancellation of formal protests of financial instruments at public registries, ensuring compliance with established procedures and deadlines.
• Manage relationships and provide support to the agent network via chat, email, phone, and other communication channels, including in-person visits when necessary.
• Interact with notary/registry offices, partner law firms, service providers, and internal departments to ensure proper progress of requests.
• Update and consult information in internal systems, monitoring deadlines, outstanding items, and operational indicators.
• Support administrative activities related to pre-litigation and litigation collections operations.

Junior Collections Analyst

• Voice-based customer service (outbound/inbound) to negotiate debts related to telephony or internet products and services, offering special payment arrangements;
• The agent must identify the customer's needs and provide a practical, objective solution in accordance with product/service procedures;
• Use systems to record interactions and execute service actions.

Active Collections Specialist, Telecommunications

• Manage relationships with collection agencies and third-party collection suppliers;
• Monitor the operational performance of partners, identifying opportunities for continuous improvement;
• Lead performance/result meetings, operational alignment sessions and action plans with suppliers;
• Monitor operational KPIs for call centers and debt recovery;
• Assess the effectiveness of dialing strategies, segmentation and outreach tactics;
• Ensure partners' adherence to the company's operational, regulatory and quality guidelines;
• Contribute to the development of meritocracy models and supplier governance;
• Develop analyses to optimize productivity, effectiveness and recovery rates of outsourced channels.

Senior Collections Analyst – Supplier Relationship and Performance

• Perform credit analysis of customers to support the granting and review of credit limits.
• Review registration documents, financial statements and market information to inform credit decisions.
• Monitor the customer portfolio, tracking delinquencies, overdue receivables and risk indicators.
• Conduct collections negotiations, seeking solutions that balance credit recovery and customer relationship.
• Support the formalization and control of guarantees, contracts and documents related to credit operations.
• Work together with Commercial, Administrative and Finance teams to support decisions and ensure compliance with internal policies.
• Prepare credit and collections reports and indicators to contribute to portfolio management.
• Update customer records and maintain documentation of analyses and negotiations in corporate systems.
• Assist in identifying opportunities to improve departmental processes.

Junior Credit and Collections Analyst

• Improve the structure of the corporate (PJ) credit collections area, expanding responsibilities and the team
• Review and adjust the collections strategy and timelines according to delinquency profiles
• Lead credit recovery strategies connected to CDT
• Manage and oversee third parties responsible for collections
• Expand and lead the collections team
• Monitor recovery KPIs and propose strategic adjustments
• Report results and area progress to the Manager of the Relationship Division

Credit Collections Manager

• Manage the operational and strategic relationship with third-party/outsourced collection agencies
• Conduct periodic site visits to partners to monitor operations, perform audits and strengthen relationships
• Set performance targets and monitor indicators (KPIs)
• Lead performance meetings and action plans for continuous improvement
• Analyze productivity, recovery, efficiency and other portfolio indicators
• Define and review portfolio allocation and reallocation criteria
• Assess agency performance for strategic decisions (expansion, reduction or replacement)
• Lead partner onboarding, implementation and offboarding processes
• Perform operational audits and ensure adherence to internal policies and regulations
• Ensure compliance with LGPD (Brazilian General Data Protection Law), the Consumer Protection Code and internal rules
• Support commercial negotiations (contracts, SLAs and compensation models)
• Develop dashboards, management reports and executive presentations
• Identify opportunities to improve processes, channels and collection strategies
• Collaborate with teams such as Technology, Data, Product, Legal and Compliance
• Research market trends and propose initiatives for innovation and performance gains.

Collections Agency Management Specialist

• Contact delinquent customers from our database via phone, WhatsApp, and email, interacting courteously.
• Identify the appropriate approach for each customer, aiming for a financially sustainable solution for both the customer and the company.
• Adapt approach according to debt age, customer location, and the customer's financial capacity.
• Gather and analyze all relevant information about the customer's financial history.
• Complete renegotiations in compliance with the company's collections policy.
• Communicate with customers in a friendly manner.
• Monitor the payment settlement process, locate payments made, and record renegotiations in the system.

Collections Analyst – Junior

• Perform collections for delinquent customers, negotiating payment terms and conditions;
• Issue payment slips (boletos) and reprints when necessary;
• Monitor the customer portfolio, tracking due dates and overdue accounts;
• Record interactions and negotiations in the system;
• Update customer records;
• Generate collection reports to identify delinquency risks and support corrective actions;
• Support protest procedures and legal actions;
• Work collaboratively with the commercial, finance and legal teams, maintaining an ethical, courteous and respectful approach in customer relations.
• Support credit analysis activities by verifying financial, registration and customer history information, including checks with credit bureaus;
• Serve internal and external customers promptly and efficiently;
• Perform manual releases of advance orders by completing reports for the settlements/clearing team;
• Execute and monitor credit releases in accordance with internal policies, using the company's systems.

Credit and Collections Assistant

• Develop collection strategies for different customer profiles and stages of delinquency;
• Analyze portfolio and collections workflow performance with a focus on recovery, losses, and profitability;
• Define segmentations and collections policies based on payment behavior and credit risk;
• Conduct A/B tests and experiments to optimize strategies and channels;
• Monitor performance indicators (roll rate, cure rate, recovery) and generate actionable insights;

Mid-Level Collections Analyst, MIS

• Analyze card collections strategies to identify risks and opportunities within the delinquent portfolio.
• Design, review, and configure collections policies and criteria in systems.
• Analyze portfolio performance and collections metrics.
• Propose continuous improvements based on data and market benchmarks.
• Work collaboratively with teams such as Credit, Fraud, CX, and CRM.

Senior Collections Analyst – Cards

• Realizar atendimento ativo e receptivo (Telefone, Whats e E-mail) para negociações de contratos em atraso;
• Apoiar as áreas de estratégia;
• Negociação de dívidas em atraso com os clientes

Agente de Cobrança

• Contact delinquent customers to negotiate outstanding debts via phone, email, and WhatsApp;
• Monitor assigned portfolio to meet established targets, following negotiation policies and guidelines;
• Handle inbound inquiries from internal and external customers;
• Provide support to stores for negotiating debts with delinquent customers who are present in-store;
• Record negotiation details and customer interactions in the system, ensuring accuracy and data quality.

Collections Analyst, Junior

• Acompanhar a execução de processos, integrações e sistemas necessários à formalização de contratos;
• Desenhar processos e propor melhorias com uma visão sistêmica e analítica do processo de formalização de novos contratos de financiamento;
• Automatizar processos e desenvolver soluções utilizando VBA;
• Auxiliar na geração e análise de dados e relatórios;
• Organizar e apoiar na divulgação de dados, relatórios e indicadores;
• Apoiar a equipe de backoffice na busca de subsídios e respostas às demandas dos stakeholders da área;
• Executar rotinas, scripts e macros para controlar os resultados;
• Auxiliar no acompanhamento dos projetos;
• Buscar e propor soluções para melhoria das atividades da área.

Estágio, Riscos, Operações, Cobrança

• Lead the end-to-end collections strategy and operations, responsible for the entire vehicle credit recovery lifecycle, ensuring operational efficiency, economic sustainability, digital evolution and consistent recovery results.
• Define strategy, collections policies and agent incentive programs; own governance of processes and the collections cadence; run alignment and review rituals with the executive board.
• Ensure accountability for KPIs; sponsor campaign modeling, efficiency simulations and collections metrics.
• Own the collections cadence (retail and corporate) and orchestrate multichannel communications across pre- and post-default stages; be responsible for procedural execution (credit bureau reporting, extrajudicial notifications, etc.).
• Define portfolio allocation, bonus/incentive policies, parameters for external portals and portfolio acquisition strategy.

Collections Superintendent

• Supervise and lead a team of 16 professionals
• Prepare and analyze financial results and accounts receivable
• Oversee and lead strategic projects within the area
• Monitor credit limit management for active customers
• Manage the contract with an external bank reconciliation service provider
• Foster a motivating work environment and develop the team.

Credit and Collections Coordinator

• Assist with the technical and administrative tasks of the department, supporting Analysts in credit and accounts receivable processes by researching customer records, assisting with credit limit analysis, and conducting checks with credit protection agencies.
• Monitor payments, track outstanding invoices, and manage open balances.
• Assist in the financial analysis of customers by reviewing their registration and account data.
• Organize customer proposals by arranging documentation and financial transactions, entering them into the system for approval by the immediate supervisor.
• Assist in portfolio monitoring, maintain contact and payment records, and perform other role-related activities using company systems.

• Evaluate credit requests for leasing and pre-owned vehicle operations, performing risk analysis and anti-fraud validations in accordance with internal policies.
• Perform and validate customer registrations, ensuring data integrity and documentary compliance.
• Manage approvals, rejections and changes to credit limits, ensuring adherence to company guidelines.
• Monitor the portfolio under your responsibility, tracking granted limits and potential risks.
• Communicate credit decisions to internal teams and support alignments with Sales and Customer Service when necessary.
• Maintain complete and organized records of analyses and decisions made.
• Support the preparation of reports and area controls.

• Monitor and control delinquency and loss levels, identifying opportunities and trends that may represent risks to the company.
• Perform collections on delinquent customers to recover outstanding debts and reduce delinquency.
• Conduct negotiations with delinquent customers in an agile, sustainable manner, preserving commercial relationships and enabling payment.
• Monitor adherence to the collections workflow, ensuring all accounts follow the procedures defined in internal policies.
• Monitor accounts receivable aging, regularly analyzing the aging of receivables to mitigate unmeasured risks.
• Produce and analyze financial reports to support the area, evaluating and adjusting KPIs in a clear, structured manner.
• Present the area's financial reports as part of the weekly internal reporting routine and results monitoring.
• Track performance and improvement indicators, proposing solutions to operational impediments and identifying optimization opportunities.
• Ensure compliance with the collections process requirements and internal policies, maintaining governance across processes.

Collections jobs in Brazil

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Mid-level MIS Analyst – Collections

Mid-Level Digital Collections and Outbound Dialing Analyst

Junior Collections Analyst

Active Collections Specialist, Telecommunications

Senior Collections Analyst – Supplier Relationship and Performance

Junior Credit and Collections Analyst

Credit Collections Manager

Collections Agency Management Specialist

Collections Analyst – Junior

Credit and Collections Assistant

Mid-Level Collections Analyst, MIS

Senior Collections Analyst – Cards

Agente de Cobrança

Collections Analyst, Junior

Estágio, Riscos, Operações, Cobrança

Collections Superintendent

Credit and Collections Coordinator

Credit and Collections Assistant

Junior Credit and Collections Analyst

Collections Analyst