Collections

• Ensure the achievement of targets set for collections channels (internal partners, external partners, digital and traditional)
• Propose collection actions and campaigns
• Identify and adopt market best practices to improve partner performance
• Lead and organize regular review rituals for performance evaluation and meritocracy
• Define the KPIs to be monitored.

Collections Planning Analyst III – Collections Channels

• Realizar negociações com clientes inadimplentes, propor descontos nas negociações para reverter a inadimplência do cliente.
• Atuar na linha de atendimento
• Fazer contato ativo com clientes negativados, utilizando principalmente o aplicativo WhatsApp e, ocasionalmente, telefone, com o objetivo de reverter o cancelamento e resolver a questão da inadimplência.
• Atualizar informações cadastrais e de pagamento dos clientes por meio do sistema.

Assistente de Cobrança

• Realizar atendimento ao cliente via telefone e WhatsApp;
• Conduzir negociações de dívidas;
• Elaborar relatórios de cobrança;
• Apoiar os processos de análise de crédito e cobrança;
• Contribuir com melhorias nos processos e no acompanhamento da gestão de crédito;
• Gerenciar os dados do setor.

Assistente Crédito e Cobrança, Junior

• Extract, clean and consolidate collections and billing data from the Data Lakehouse (Raw, Replicated and Refined layers).
• Develop and optimize complex SQL queries (BigQuery) to generate analytical datasets, settlement scenarios and monitor customer balances.
• Build, update and evolve dashboards in Power BI (or Looker Studio) directly connected to modern data sources.
• Monitor and propose improvements to metrics related to delinquency, recovery, aging, collections, billing journey, agreements and payment methods.
• Support the creation of analytical datasets for ad-hoc studies (e.g., portfolio eligibility for discount offers based on aging and cross-referencing balances/accumulated credits).

Planning, MIS and Collections Performance Analyst II

• Development and maintenance of dashboards to monitor performance indicators
• Data analysis and generation of insights to support decision-making
• Structuring and organizing databases/data sets
• Automation and improvement of analytical processes

Mid-level MIS Analyst, Retail Collections

• Monitor and manage payment compliance for membership fees across the national member portfolio.
• Track the issuance and delivery of billing documents (including boletos), debit notes, receipts, etc.
• Assist with collection processes for delinquent accounts, supporting negotiations and tracking the deadlines defined in each billing cycle (collections follow-up schedule).
• Help update and maintain data in the Protheus system, including payer information, payment methods, dispatch timelines, and member record adjustments for billing automation when necessary.
• Support the management and maintenance of collections information in Power BI, contributing to monitoring reports and forecasting.
• Collaborate with regional Customer Success teams by monitoring customer cases, supporting joint problem-solving for more complex situations, and contributing to the achievement of the area’s goals.

Collections Intern

• Contact delinquent customers in the post-sale period regarding products;
• Identify and understand the reasons for delinquency, seeking the best approach for each situation;
• Conduct collections negotiations in a consultative and strategic manner;
• Update customer information and negotiation records in internal systems;
• Work with a focus on recovery, retention, and customer experience.

Collections Assistant

• Create functional specifications;
• Lead or participate in continuous improvement, automation, operational efficiency, and tools/process evolution projects for collections;
• Provide technical support for collections, ensuring correct operation of operational flows, business rules, and system configurations across channels;
• Define, implement, and review system configurations for collections (communication schedules, digital channels, prioritizations, and portfolio segmentations);
• Analyze collections KPI performance, identifying deviations, root causes, and opportunities for continuous improvement;
• Prepare executive and technical materials to support decision-making, ensuring clarity, consistency, and focus on results.

Collections Planning Analyst III – Collections Products

• Conciliação bancária sistema integrado e bancos;
• Contabilização de faturas de contratos e notas manuais no sistema SAP;
• Contribuir na elaboração de relatórios mensais diversos do departamento;
• Imputar os pedidos no cartão de crédito, administrar os respectivos pagamentos/captura/conferência/lançamento no SP;
• Efetuar processos de cobrança de clientes de acordo com o procedimento estabelecido.
• Atender as solicitações internas e externas;
• Emitir diariamente os relatórios de clientes em atraso, realizar a régua de cobrança e acompanhamento dos bloqueios;

Assistente de Crédito e Cobrança, Júnior

• Develop strategies to reduce delinquency and improve the customer experience based on data analysis, process mapping and problem diagnostics.
• Create and maintain dashboards with operational and financial KPIs, generating insights and action plans to support decision-making and drive results.
• Map end-to-end processes, performing analyses and diagnostics to identify improvement opportunities, with a focus on automations that optimize critical steps.
• Implement and monitor operational solutions, ensuring control, monitoring and management of results.
• Lead strategic projects for the area, acting as a focal point and promoting alignment, negotiation and resolution of frictions with internal stakeholders.

Senior Collections Strategy Analyst, Data

• Perform outbound and inbound collections for students of partner universities (via phone, email, WhatsApp, and/or digital platforms).
• Monitor and manage open invoices/accounts receivable, identifying financial delinquencies.
• Negotiate outstanding balances, addressing questions about amounts, deadlines, and payment methods.
• Record interactions and agreements in the system, keeping information up to date.
• Assist with issuing boletos (bank slips), payment agreements, and reissuing payment documents.
• Work in partnership with internal teams (Finance, Customer Service, and Partner Universities) to resolve specific cases.
• Contribute to reducing delinquency and improving the student experience.
• Prepare simple tracking controls and collections reports when necessary.

• Contribute to Riachuelo's future;
• Help drive the fashion that inspires Brazil.

Junior Credit and Collections Analyst – Candidates with Disabilities (PCD)

• Operational support for all routines within Credit & Collections management processes;
• Support in the analysis and validation of documents;
• Organization of client folders and customer records;
• Support in managing the department's data and information

Credit and Collections Intern

• Manage collections portfolios with a focus on credit recovery and delinquency control.
• Develop, test and refine collections strategies and workflows with a focus on digital channels.
• Negotiate with customers to find solutions that preserve the relationship while maintaining results.
• Manage collection agencies and vendors: monitor performance, enforce deliverables and provide data-driven feedback.
• Analyze KPIs such as penetration, recovery, aging and cost per contact, proposing corrective actions.
• Actively participate in the implementation of new processes and tools for the area.

Collections Specialist

• Prepare negotiation strategies for outstanding contributions, gathering relevant information about the institution in advance.
• Establish and maintain relationships with institutions, providing excellent service.
• Operate landline/mobile telephone systems and digital media for outreach and negotiation.
• Conduct telephone negotiations for outstanding assistance contributions and send negotiated invoices by email.
• Track, using the system and spreadsheets, all generated, paid, and overdue invoices.
• Ensure the collection of the Employer Assistance Contribution stipulated in collective agreements.

• Atuar na gestão estratégica dos escritórios terceiros responsáveis pela operação de cobrança, acompanhando performance, produtividade e atingimento das metas de recuperação e caixa;
• Realizar análises operacionais e financeiras da carteira, propondo ações para aumento de eficiência e conversão;
• Monitorar os principais indicadores da operação, como Alô, CPC, Hit Rate, Conversão e Efetividade;
• Liderar o planejamento de acionamentos, garantindo acuracidade de carga, otimização das estratégias e execução das campanhas;
• Construir e analisar relatórios gerenciais e dashboards de performance, identificando desvios, gargalos e oportunidades de melhoria;
• Conduzir reuniões periódicas com parceiros para acompanhamento de resultados, definição de planos de ação e evolução operacional;
• Garantir a qualidade das informações e consistência dos dados utilizados na operação;
• Desenvolver apresentações executivas e materiais analíticos para reporte de resultados e acompanhamento gerencial;
• Atuar na melhoria contínua da operação, propondo automações, ajustes de estratégia e otimização de processos;
• Acompanhar indicadores financeiros da operação, validação de notas fiscais e controle de custos relacionados à cobrança.

Analista de Crédito e Cobrança Sênior

• Work together to deliver outstanding results
• Assist in monitoring the overdue portfolio, including preparing reports and databases.
• Monitor performance indicators to drive results.
• Demonstrate an innovative, detail-oriented, and proactive mindset, taking ownership of tasks.
• Provide support and conduct visits to partners.
• Ease in building relationships across departments and collaborating cross-functionally.
• Analyze and approve submitted agreements.

Junior Collections Analyst – Light Vehicles BU

• Perform outbound and inbound collection activities with delinquent customers, negotiating amounts and payment schedules;
• Monitor the portfolio of overdue accounts, ensuring adherence to collection policies;
• Analyze and propose solutions to reduce delinquency and ensure credit recovery;
• Generate and track collection reports, highlighting recovery rates and department performance;
• Assist with formalizing agreements and sending documents to regularize outstanding debts;
• Interact with other departments (Finance, Legal, and Customer Service) to resolve issues and support negotiation processes;
• Maintain the system updated with the status of collections and agreements made;

Junior Collections Analyst – Temporary

• Prepare and maintain KPI performance dashboards (Power BI) for Credit and Collections;
• Review the Credit and Collections Policy and ensure its proper implementation;
• Prepare and present committee materials to the Board of Directors;
• Prepare the department budget and monitor the forecast;
• Monitor the performance of collection partners;
• Monitor the execution and performance of the company's PDD (Provision for Doubtful Accounts);
• Monitor the department's improvement roadmap.

Credit and Collections Specialist

• Actively and strategically manage the customer portfolio, monitoring due dates, delinquencies, payment agreements and recoveries, with a focus on maximizing collections and mitigating risks;
• Organize, prioritize and monitor concurrent tasks within collections and accounts receivable, ensuring operational flow and adherence to deadlines;
• Prepare weekly and monthly reports for leadership with critical analyses, trend identification, significant variances and key financial impacts to support decision-making;
• Analyze and monitor collections and accounts receivable KPIs (Aging, IAR, delinquency, collection efficiency, etc.), proposing structured action plans to mitigate risks;
• Actively participate in the preparation, review and application of PECLD (provision for expected credit losses), providing critical portfolio analysis, technical judgment and direct support for the monthly close;
• Support the monthly close for the area, ensuring reconciliations, provisions, explanations of variances and consistency of financial information;
• Develop, review and maintain collections policies and procedures aligned with company guidelines and the specificities of the energy sector;
• Implement, monitor and improve automated collections workflows (dunning models), including block rules, credit reporting/blacklisting and protests;
• Perform analyses of the customer portfolio for both free-market and regulated segments, considering contracts, consumption profiles, billing and regulatory risks;
• Manage delinquency notifications and disconnection processes with CCEE and Distributors, ensuring regulatory compliance and mitigation of financial risks;
• Identify and lead process improvement opportunities, focusing on standardization, operational efficiency, automation and risk reduction;
• Serve as a technical reference for the area, supporting junior and mid-level analysts, guiding case handling, decision-making and policy interpretation;
• Provide direct support to coordination, contributing analyses, organizing routines, prioritizing activities, monitoring results and preparing management materials;
• Support and participate in delinquency negotiations and debt renegotiations, especially with strategic clients;
• Lead meetings with partner areas (Commercial, Billing, Legal, Accounting, Regulatory, IT), acting as the collections focal point for alignment of processes and resolution of bottlenecks.

See all jobs on JobTailor

Collections Planning Analyst III – Collections Channels

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Collections Assistant

Collections Planning Analyst III – Collections Products

Assistente de Crédito e Cobrança, Júnior

Senior Collections Strategy Analyst, Data

Collections Assistant

Junior Credit and Collections Analyst – Candidates with Disabilities (PCD)

Credit and Collections Intern

Collections Specialist

Collections Assistant

Analista de Crédito e Cobrança Sênior

Junior Collections Analyst – Light Vehicles BU

Junior Collections Analyst – Temporary

Credit and Collections Specialist

Senior Collections Analyst