Collections Agency Management Specialist

ACERTA! Promotora

O especialista gerencia operações de cobranças e parcerias na ACERTA, focando em eficiência e influência nos resultados. Necessita habilidade em análise de dados e gerenciamento de equipes.

Posted 7/8/2026full-timePorto Alegre • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational and strategic relationships with collection agencies, ensuring compliance with LGPD and the Consumer Protection Code while utilizing data analysis and performance indicators to drive continuous improvement.

Highest-signal resume keywords

Collection Agency ManagementKPI ManagementLGPD ComplianceData AnalysisPerformance Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2C Collection OperationsCredit Recovery StrategiesOperational AuditingBudget ManagementFinancial MathSQLData AnalysisIndicator ModelingSLA ManagementCRM Knowledge

Soft Skills

NegotiationCollaborationLeadership

Tools & Technologies

ExcelPower BIBI ToolsCollection SystemsOmnichannel

Certifications & Qualifications

Technical Degree or CertificationPostgraduate Degree

Industry Keywords

Consumer Protection CodeAgency Compensation ModelsOperational PlanningMarket TrendsPerformance Targets

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage the operational and strategic relationship with third-party/outsourced collection agencies
Conduct periodic site visits to partners to monitor operations, perform audits and strengthen relationships
Set performance targets and monitor indicators (KPIs)
Lead performance meetings and action plans for continuous improvement
Analyze productivity, recovery, efficiency and other portfolio indicators
Define and review portfolio allocation and reallocation criteria
Assess agency performance for strategic decisions (expansion, reduction or replacement)
Lead partner onboarding, implementation and offboarding processes
Perform operational audits and ensure adherence to internal policies and regulations
Ensure compliance with LGPD (Brazilian General Data Protection Law), the Consumer Protection Code and internal rules
Support commercial negotiations (contracts, SLAs and compensation models)
Develop dashboards, management reports and executive presentations
Identify opportunities to improve processes, channels and collection strategies
Collaborate with teams such as Technology, Data, Product, Legal and Compliance
Research market trends and propose initiatives for innovation and performance gains.

Requirements

What you’ll need

Minimum technical degree or certification
At least 24 months of experience managing collection agencies or related areas
Knowledge of B2C collection operations
Experience managing by indicators (KPIs)
Knowledge of credit recovery strategies
Intermediate Excel
Power BI (reading and interpretation)
Experience in data analysis and operational planning
Knowledge of LGPD and the Consumer Protection Code as applied to collections
Experience with SLA management, auditing and negotiation
Postgraduate degree (desirable)
Consolidated experience in the area (over 60 months — desirable)
Knowledge of SQL and BI tools (desirable)
Experience modeling indicators (desirable)
Budget management and financial math (desirable)
Knowledge of CRM, collection systems and omnichannel (desirable)
Experience managing suppliers (desirable)
Knowledge of provisioning, delinquency and credit recovery (desirable)
Familiarity with agency compensation models (desirable)

Benefits

Comp & perks

Competitive salary
Meal allowance
National health plan
Commission based on recovery and targets
Day off during birthday month
Collaborative, people-focused environment with real growth opportunities
TotalPass