ACERTA! Promotora

Analyst

• Initiate outbound contact with customers to inform them about approved and pre-approved credit limits, directing them to our accredited partners
• Generate interest in personal loan products using consultative and persuasive sales techniques
• Follow scripts and service standards to ensure quality and consistency in communication
• Adapt language and approach according to the customer profile to deliver a personalized experience
• Record interactions and information in the system accurately and in an organized manner
• Monitor proposals and perform follow-up with interested customers
• Contribute to achieving individual and team targets with a focus on performance and results

Outbound Relationship Analyst

Collections

• Manage the operational and strategic relationship with third-party/outsourced collection agencies
• Conduct periodic site visits to partners to monitor operations, perform audits and strengthen relationships
• Set performance targets and monitor indicators (KPIs)
• Lead performance meetings and action plans for continuous improvement
• Analyze productivity, recovery, efficiency and other portfolio indicators
• Define and review portfolio allocation and reallocation criteria
• Assess agency performance for strategic decisions (expansion, reduction or replacement)
• Lead partner onboarding, implementation and offboarding processes
• Perform operational audits and ensure adherence to internal policies and regulations
• Ensure compliance with LGPD (Brazilian General Data Protection Law), the Consumer Protection Code and internal rules
• Support commercial negotiations (contracts, SLAs and compensation models)
• Develop dashboards, management reports and executive presentations
• Identify opportunities to improve processes, channels and collection strategies
• Collaborate with teams such as Technology, Data, Product, Legal and Compliance
• Research market trends and propose initiatives for innovation and performance gains.

Collections Agency Management Specialist

Product Designer

• Collaborate with the Product Manager to understand user pain points and business goals using methods such as interviews, usability tests, field observations, and qualitative and quantitative research.
• Map user journeys and navigation flows, identifying friction points and opportunities.
• Define information architecture.
• Translate business and technical requirements into user-centered solutions.
• Create low-fidelity wireframes and high-fidelity prototypes.
• Ensure visual consistency, usability, and accessibility across interfaces.
• Validate hypotheses and prototypes with stakeholders and users.
• Actively participate in the squad ceremonies (planning, daily, review, refinement).
• Deliver clear assets and specifications for engineering (handoff via Figma/Storybook).
• Support the product and engineering teams in prioritizing and discussing solutions.
• Perform heuristic analyses and monitor usage and satisfaction metrics.
• Conduct A/B tests and propose evidence-based adjustments.
• Document design learnings and evolutions.
• Maintain and evolve the design system with new components.
• Ensure visual standardization and consistency across products and teams.