Outbound Relationship Analyst

ACERTA! Promotora

Sales Analyst responsible for actively engaging clients about approved credit limits and personal credit. Utilizing consultative techniques and ensuring quality communication while meeting performance goals.

Posted 7/15/2026full-timeSanto Cristo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative selling and persuasive communication to effectively engage customers and drive interest in personal loan products. Proficient in using Microsoft Office tools for tracking and organizing sales activities while maintaining a strong focus on achieving performance targets.

Highest-signal resume keywords

Consultative SellingPersuasionResults OrientationMicrosoft ExcelMicrosoft Outlook

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesNegotiationClosing

Soft Skills

InitiativeSense of Urgency

Industry Keywords

Personal Loan ProductsCustomer EngagementOutbound Contact

About the role

Key responsibilities & impact

Initiate outbound contact with customers to inform them about approved and pre-approved credit limits, directing them to our accredited partners
Generate interest in personal loan products using consultative and persuasive sales techniques
Follow scripts and service standards to ensure quality and consistency in communication
Adapt language and approach according to the customer profile to deliver a personalized experience
Record interactions and information in the system accurately and in an organized manner
Monitor proposals and perform follow-up with interested customers
Contribute to achieving individual and team targets with a focus on performance and results

Requirements

What you’ll need

Behavioral Competencies
Initiative: ability to act proactively and seek solutions independently
Sense of urgency: agility and focus on resolving issues efficiently
Persuasion: ability to influence and engage customers ethically and strategically
Results orientation: commitment to targets and delivering high performance
Technical Competencies
Knowledge of sales techniques: consultative selling, negotiation, and closing
Familiarity with Microsoft Office, especially Excel and Outlook, for organizing and tracking activities
Higher education (completed or in progress) in Administration, Accounting, Human Resources Management, or related fields

Benefits

Comp & perks

🍞 Meal allowance
🚌 Transportation allowance
💊 National Unimed Health Plan
💬 Psychological counseling
🔒 Life insurance
🎁 Day off during the birthday month
💚 TotalPass