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Collections Analyst, Junior
Leo MadeirasAnalyst handling debt collection and customer negotiations in a dynamic environment. The company specializes in woodworking supplies and services in Brazil.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong negotiation skills and proficiency in managing customer interactions to effectively resolve outstanding debts. Capable of maintaining accurate records and collaborating with internal and external stakeholders while adhering to established guidelines.
Highest-signal resume keywords
Strong Negotiation SkillsDegree In FinanceProficient In Microsoft OfficeOrganizational SkillsAbility To Handle Multiple Tasks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Proactive AttitudeCollaborative Work
Industry Keywords
Debt NegotiationCustomer InteractionPortfolio ManagementData Quality
About the role
Key responsibilities & impact- Contact delinquent customers to negotiate outstanding debts via phone, email, and WhatsApp;
- Monitor assigned portfolio to meet established targets, following negotiation policies and guidelines;
- Handle inbound inquiries from internal and external customers;
- Provide support to stores for negotiating debts with delinquent customers who are present in-store;
- Record negotiation details and customer interactions in the system, ensuring accuracy and data quality.
Requirements
What you’ll need- Degree or currently studying in Finance or a related field;
- Proficient in Microsoft Office;
- Organized with a proactive attitude;
- Ability to handle multiple tasks and work collaboratively;
- Strong negotiation skills;
Benefits
Comp & perks- Profit Sharing (PLR)
- Corporate Cafeteria | Meal Voucher (Vale Refeição)
- Food Allowance (Vale Alimentação)
- Health Insurance (Amil)
- Dental Plan (Amil)
- Life Insurance
- Pharmacy Discount Program
- Wellhub
- Transportation Voucher / Parking
- Access to an online learning platform