Leo Madeiras

Threat Intelligence Specialist

• Connect different sources of information about the customer experience, identifying opportunities for improvement.
• Support strategic CX, Marketing and Relationship Management initiatives.
• Consolidate and analyze data from surveys, CRM, metrics and customer interactions.
• Identify trends, behavior patterns and opportunities to improve the customer journey.
• Develop quantitative and qualitative analyses, turning data into strategic recommendations.
• Support the development and evolution of the Voice of the Customer (VoC) strategy.
• Structure analyses for campaigns, relationship management, retention, repeat purchase and customer reactivation.
• Create and maintain dashboards, KPIs and executive reports.
• Prepare executive presentations to support leadership decision-making.
• Participate in continuous improvement projects for the customer experience.

Senior Customer Intelligence and Analytics Analyst

Financial Planning and Analysis

• Perform verification, clearing, and settlement of financial documents (invoices/payables/receivables);
• Support bank reconciliation activities;
• Assist with custody and control of checks;
• Open and verify pouches/mailbags;
• Verify petty cash (small expenses);
• Provide support to stores and internal departments;
• Organize, scan, file, and send documents;
• Support other administrative and financial routines within the department.

Finance Assistant

General Counsel

• Draft corporate documents, including company formations, amendments to corporate agreements, minutes of meetings and shareholders’ assemblies, and maintain corporate books;
• Draft contracts and instruments related to corporate transactions, such as shareholder agreements, purchase options, investment instruments and memoranda of understanding;
• Support corporate governance initiatives by preparing documents, legal opinions and presentations;
• Draft, review and negotiate contracts related to the company’s operations, partnerships and service agreements;
• Coordinate with external law firms on tax and environmental matters, following up on processes and procedures;
• Track and record the department’s requests, keeping systems and internal controls up to date;
• Provide legal support to internal departments, contributing to operational compliance and risk mitigation.

Mid-level Attorney – Corporate and Contracts

Data Analyst

• Perform exploratory analyses and continuous monitoring of Product data (transactions, customer behavior, journeys, conversion funnels, feature performance) to support strategic operational decisions.
• Build, maintain and enhance dashboards and reports in AWS QuickSight, ensuring reliability, performance and best practices in data modeling.
• Administer the QuickSight platform: manage datasets, permissions, asset versioning, environment migrations and access governance.
• Develop and maintain SQL/PostgreSQL queries for extracting, transforming and delivering data to business areas.
• Identify performance deviations in the Product layer, investigate root causes and propose actions together with Product, Technology and Operations teams.
• Support squads and stakeholders with ad hoc analyses that underpin strategic discussions and the Product roadmap.
• Ensure standardization, quality and traceability of reported metrics.
• Automate monitoring routines and reduce manual effort in recurring analytical processes.

Data Analyst, Mid-level

Procurement

• Emitir e acompanhar pedidos de compra
• Realizar follow-up diário com fornecedores para garantir o cumprimento dos prazos de entrega
• Monitorar níveis de estoque e apoiar o planejamento de reposição de materiais
• Atuar em conjunto com as áreas de Planejamento, Logística e time de vendas
• Identificar riscos de desabastecimento e propor ações preventivas
• Elaborar relatórios e indicadores relacionados ao abastecimento e desempenho dos fornecedores

Analista de Compras, Júnior

Analyst

• Conduct mapping of critical business processes.
• Identify, assess and document operational risks.
• Prepare and maintain the risk matrix and heat map.
• Develop and apply risk assessment methodologies.
• Map, assess and test internal controls.
• Identify control gaps and recommend improvements.
• Support business areas in creating and formalizing internal controls.
• Define and monitor action plans to mitigate risks.
• Conduct follow-ups with managers and track the effectiveness of implemented actions.
• Prepare executive presentations for the Board of Directors and Committees.
• Consolidate assessment results, action plans and area indicators.
• Prepare management reports and risk dashboards.
• Support risk forums and committees.
• Develop and update the area's annual work plan.
• Continuously monitor corporate risks and keep the risk inventory up to date.
• Support the dissemination of risk culture across the organization.
• Support the management of the Business Continuity Plan (BCP).
• Participate in the design, review and testing of contingency plans.
• Support corporate insurance management, including renewals, claims and relationships with brokers and insurers.
• Develop KPIs and propose improvements to the area's processes and methodologies.
• Support automation initiatives and operational efficiency gains.

Senior Risk Analyst

Collections

• Contact delinquent customers to negotiate outstanding debts via phone, email, and WhatsApp;
• Monitor assigned portfolio to meet established targets, following negotiation policies and guidelines;
• Handle inbound inquiries from internal and external customers;
• Provide support to stores for negotiating debts with delinquent customers who are present in-store;
• Record negotiation details and customer interactions in the system, ensuring accuracy and data quality.