Leo Madeiras

Collections

• Contact delinquent customers to negotiate outstanding debts via phone, email, and WhatsApp;
• Monitor assigned portfolio to meet established targets, following negotiation policies and guidelines;
• Handle inbound inquiries from internal and external customers;
• Provide support to stores for negotiating debts with delinquent customers who are present in-store;
• Record negotiation details and customer interactions in the system, ensuring accuracy and data quality.

Collections Analyst, Junior